Camping World of Bakersfield

I enjoy visiting Camping World in various parts of the country. This one is a hit and a miss.
Hit-​the staff running the store portion are great, always very helpful.
Miss-​if you need service, look elsewhere. Trying to get assistance or a call back is next to impossible. And, asking for a manager again results in nobody answering or caring.

Bought a 5^th Wheel from them. Top notch from sales to pick up. They put us up for the night while we tried out the new trailer. Will definitely refer friends. Bob n Leesa are awesome! ! A+

My wife and I purchased a 17′ Jayco Baja Edition from here about 1 month ago. We LOVE this trailer!
Mike Osgood greeted us promptly, and went straight to the trailers we were interested. We looked at about 5, until we found the one we purchased.
Unlike a couple of other RV Centers, Mike was the first salesman, who Really knew the products. There was absolute No pressure, and he let us take our time while looking at each trailer. Other places made us feel rushed, but not here.
This is my first trailer purchase, so I had allot of questions, and Mike was terrific! He explained everything I wanted to know about each unit, advantages, and disadvantages; he really knew his stuff!
Once in the sales office, we worked the numbers exactly to our liking. It was one of the smoothest, and most pleasant buying experiences I’ve had. My wife liked one of the chairs in the showroom, so Mike threw it into the deal. Friendly, professional, knowledgeable, and listened to our needs.
After our great experience with Mike, we were off to finance, with Leesa. She also was great! She also is Very friendly, knowledgeable, and no pressure. We were very excited about our purchase; Mike, and Leesa made it that much more fun, with no bs, providing a low key sales experience.
While we were in Finance, they were cleaning up our trailer, and installing the trailer brake unit on our SUV. Ken than showed us to our trailer, which was now immaculate. He started at the rear bumper, and explained everything we needed to know about our new trailer. He answered every question, sometimes twice, as again, this was our first trailer purchase. Very friendly, and knew our unit inside and out.
We took the trailer out that day, and used it for 3 days, near Morro Bay, Ca., without a hitch.
A wonderful buying experience, so different from many other places we visited. We recommend them, without reservation. See Mike, he’s fantastic!

I had warranty work done on my motor home. The service writer was Freeland. He was excellent about keeping me updated on the progress and was able to obtain full coverage for the work from Fleetwood. Great technicians who worked on the coach. They did a very good, clean job. I would recommend them to anyone looking for service. Great job!!!

I just bought our Jayco Eagle from Camping World and let me tell you that these people are down to earth and are great to work with. From start to finish, Virgil took exceptional care of us. He helped find out perfect trailer, they were never pushy and they even offered to keep my trailer there for awhile while I looked for my truck to buy. I worked with 2 awesome financial ladies and the girls up front were always extremely courteous! My kids loved the place with all there wooded carved bears and the endless popcorn supply which was pretty darn good. I even had my hitch installed there and they did a great job.
Jim gave us our orientation and just made the whole experience even better. We are noobs to the 5^th wheel game but Jim was thorough with us and patient.
If you are looking to buy a trailer, please don’t hesitate on buying from these guys. I trust them and they have wonderful products. Financing is extremely easy with multiple options! Take advantage of these low gas prices and get yourself an RV!
Ask for Virgil and I promise he’ll take care of you!

Worst service and bad bad communication. I feel like they think you are putting them out if you call to check on your rv. Will never buy from them again. They will get you to buy… then forget about asking for help.

I’ve been meaning to write a post. So I bought a used trailer about a year ago. I talked with joe who was nice and friendly. Answered a lot of our questions. That’s all that was good. They were suppose to do a safety inspection and was told that all tires replaced if older than 5 years. No inspection was done. Tires older than 5 years. Carbon monoxide sensor says replace after 60 months on front. Sensor is 9 years old. Emergency break cable missing. A must have. Sink wasn’t repaired upon pick up. They didn’t fix outside speakers. They mailed them to me. I had to install them. After first rain my trailer has huge leak. Luckily went straight into tub. Also they sold me a hitch and the fifth wheel had an adapter that was not compatible with the new one I just bought. Luckily that was an easy fix. Some of this stuff was written in contract that they were suppose to fix. I don’t like writing reviews but I had to write this one.

This review is in regards to the RV collision repair center at Camping World. I had them repair damage to my 2012 fifth wheel. Don was great to work with and gave us outstanding customer service. He gave us accurate estimates on price and time of completion. He was true to his word. The workmanship was top notch better then new. My coach looked better than I expected. I highly recommend their collision repair service. Thanks to Don and his crew.

We came here to get more information on whether to purchase a class C motor home, trailer & truck, and what size. The inventory was very diverse and really helped us come to a decision that we needed to get a motor home in the 26 – 29 food range. Mike was incredibly informative but didn’t try to pressure us into anything we didn’t need.

Oh Camping world. I tried to like you. you have so many things that I don’t need and never have what I do need. I wish this was the first time, but sadly it isn’t. Stopped in today on my lunch break to buy a new replacement two stage propane regulator as my has failed and we are heading out of town tomorrow. Who would have known you would have had a run on these things and be out. I found it somewhat amusing that the peg that would normally hold these apparently highly sought after gems, was the ONLY peg in the entire aisle that was empty. Just my luck I guess… True, this place has the pink flamingos to set up outside your campsite and the all too handy soap dispenser with palm trees on it. Hell they even have an awesome selection of dog toys… Just never the stuff that a person needs to actually maintain their RV… Im done wasting my time.

I called Campingworld today to ask about outdoor camping gear. I received great, friendly service by one of the girls at the front desk. So I decided to stop by and look at the selection. I did see several different outdoor items but not enough for like hiking. I did walk around the store for about 30 minutes. I saw a few employees sitting down texting and not one bothered to ask me if I found what I was looking for. I give this place 3 stars only because of the friendly service of the girls at the front desk. Good selection on RV, camping items, good clean store… Bad customer service in the store.

We bought a 2014 Fifth wheel from the people, the salesman sold us a different unit from the one we thought we were buying. The Good Sam insurance policy is a sham. We had a bad tire on the unit after 500 miles. They would not give us a new one, until the warranty was checked. We had a trip planned so took the unit without a spare tire, my mistake, we had a tire go bad, and couldn’t get anybody to come mount the new tire on the rim. We had bad axles on the trailer which they blamed on us, when the trailer was on paved interstate. Bottom line they denied the warranty on the axles then tried to soak us for 1600 dollars. We said no, so it was agreed that we would pay half. The owner, sales manager, service department head only care about money and not the customer. I have an e-​mail trail that covers 8 months of trying to get the trailer fixed. Don’t buy Cougar, or do business with them.

If you’re looking for professional service or warranty work, don’t bother. These people are pleasant enough, but only make minimum effort to solve problems. We have electrical problems with our 3 month old Winnebago. No TV, no outlets, no microwave, and no power to the refrigerator even when hooked up to 50amps. Camping World said «everything checked out fine.» Obviously, everything is not fine; but they aren’t interested enough to diagnose the problem properly and attempt a repair. A real waste of time

First when we bought our travel trailer, it was an all day event for financing and preparing the trailer to go off the lot (8 AM to 6 PM). Once we had the trailer, of course we enjoyed it, but had minor things that were wrong. Since we lived a distance from Bakersfield, we figure we’ll make a trip there later and have all the things fixed at once. Well, we had a tongue jack that malfunctioned causing both front scissor jacks to become damaged. Since we purchased the so called bumper to bumper extended insurance, we felt pretty good about getting it fixed and making a trip to Bakersfield. When we called to make an appointment, they told us that it was not covered under the insurance, but they could fix it. Very disappointed since I thought they were the #1 from what I heard. Never again purchase anything from Camping World and going to have to track down my friends who suggested them.

Awful. Quick facts:
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1) As a sale inventive, they agreed to provide an awning with the purchase of our RV. They installed a non-​standard one that did not even cover the door way. OK, I’ll take the hit — I guess it was MY fault for assuming that since 99.9% of every RV’s awing covers the door, that is what we would get.
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2) I special ordered and *paid* for a very specific inverter to be installed. I called several time and verified that the inverter had arrived and would be there when we made the 3 hour drive to get to Bakersfield. Upon arrival, we were given a bunch a blank stares and finger pointing, ultimately arriving upon the fact that they did not have the inverter! (On the positive side of Camping World «Losing» [I suspect that they sold it so another client], we were able to find another RV service center — not Camping World — that ordered the inverter and installed it in a few days, for a lot less $$$ that the Camping World quote).
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3) Called several times inquiring about a free annual RV check-​up that we were told came with the RV purchase. We were informed that the Service Manager would call us back. Still waiting for that call.
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I honestly do not see how they manage to stay in business. We will be purchasing a new RV in a few years — but not from any Camp World.

I had some damage done to my RV. I went through two different companies prior to this one to get an estimate. Both failed to do it so I had zero expectations from this company for good service. I was pleasantly surprised. The estimate was complete within a week by Andrew Tabangcora. The service was excellent, professional and friendly. If you need anything ask for him. He is young so I figured he would be inexperienced and a lot of handholding would be necessary but not only was he knowledgeable, he was very quick and timely… Thank you Andrew!

Ok after being an Rver for sometime and been to so many Camping Worlds in other towns, for Bakersfield being such a large town the retail section of this store is in dire need of enlarging.
It is so congested and a lot of the time you have to have them get something off the upper rack or they are out of something or just don’t carry it. That’s pretty disappointing especially when you’re wanting to purchase things for your RV.
The big problem is that they are the Good Sam affiliate and we appreciate all the campground discounts and the discounts we get at the store, but come on this store really needs to step it up a little bit.
We also had a quote from their service department for them to install a hitch in our new truck for our 5^th wheel and come to find out they were going to install the totally wrong one because they didn’t do their research on a brand new truck that only took one brand of hitch. They just wanted to sell us what they had and try to make it work. REALLY

This place is unbelievable. About 6 months ago I called the parts department to check availability on a part. Of course they were too busy then to help me but took my name and number and promised they call right back to assist me. A week went by and no call, so I called them. Spoke to another parts person, who when informed of the issue was far less than professional and basically told me I was lying. I then spoke to the manager, either parts or general, and was blown off. Guess the part for the RV I had bought from that store when it was Stiers wasn’t important enough.
Was in the area last week and stopped by as I’m now in the market for a larger RV, this time a diesel pusher. The first salesman came out, asked me what I was in the market for, then went back inside to get «reinforcements». The next guy came out and AGAIN I told him what I was looking for. I was very specific, as I know EXACTLY what I want. He told me to hop on their golf cart and he would take me to the models that met my criteria. We drove in a circle while he told me that they had nothing I wanted, then he took my name and email for his records and told me to scour their website to see which store had what I wanted and he could get it for me. REALLY? Told him that he was the salesman and he should do the looking and get back to me. To date not a peep. Guess sling me a $ 260k motorhome is not important.
This brings me to what FINALLY led me to this. I agained called the parts department for a replacement shade for the RV door. Not a big ticket item but something I need to sell my rig. Called on Tuesday and spoke to Mike. Again, way too busy to assist me then but pleasantly took my name and number and promised me a call later that day. SURE. So it’s now Friday and I call them and ask for Mike, who proceeds to tell me he never got my call. After going over, in depth, about the part, he does admit knowledge of our call but states that I was to call him back with measurements. WRONG. He was to call me for that info. His attitude on the phone was less than professional. He tells me that he needs to get his catalog and puts me on hold… for 15 minutes. Maybe the catalog was in Fresno or he was searching to have a ready answer for me. Nope. He began searching for my part while attempting to deal with another customer who was in the store. Not exactly pleasant with them either. He then stated that he had to deal with them and would call me back. FUNNY but for not recalling our first call he could recite my number back to me. Regardless if he actually calls me back or not, I will not buy the part from that store. I may go online with the part number he gives me… if he is even competent enough to do so. Again, guess my needs were not important enough.
All this being said, I will not use this store for ANY RV need. Obviously they are doing fine without my money and can afford to piss off people looking to purchase a quarter of a million dollar RV. If I could have given then 0 or negative stars I would have. And if anyone there cares enough about the professionalism of their staff and reads these reviews, rest assured, I will tell each and every one of my RV friends not to use this store.
PS. Got a call back. Spoken to like I was a moron then he couldn’t find the part number and stated he would again have to call me back… all for a privacy shade for the entry door of my motorhome. UNBELIEVABLE

The purchase of our new 2014 Winnebago from C.W. Bakersfield went very smoothly until the contract was signed. Unfortunately, like so many such dealerships, the customer service came to a dramatic halt and we became a non-​issue. The lady that took over our «repair list» was caught several times misleading us and not being truthful with our repair status and completion date, not to mention our salesman who became invisible for a month. Once our project was taken over by Kevin, the service was amazing. The purchase experience itself was fine, no regrets, but if you go back for «after-​purchase» repairs, definitely ask for Kevin!!!
Mike J.

Staff are pretty helpful and their selection is quite vast (both in camping/​RV parts and stuff and in their actual RV selection). They are a bit pricier online, but that is to be expected for an actual storefront. We don’t think their prices are way out of line and are worth the convenience. I would suggest signing up as member. The discounts more than make up for it.