Enterprise Rent-A-Car

They don’t have many selections actually your lucky if you get there and they have a car to give you, I had to take what ever they had because I needed a car and they told me to call in the afternoon to see if they get any cars returned then I can exchange it. It’s the afternoon I called and they didn’t get any cars returned, worse people skills never coming to this company again.

Well my wife needed a rental car and we contacted Enterprise and told them we will be there Tuesday to pick up a car. This was a week in advance. We called to verify the day before and 30 minutes prior to pick up. We get there and there is no car ready for us.
This reminds me of the Seinfeld episode, about the rental car company, they take the reservation but can’t hold the reservation. No car really? Actually there was one car sitting there but they would not give it to us. So we waited 35 minutes for them to get a car ready to rent.
How is this possible? We called 30 minutes before we got there to confirm everything. They knew we were coming and nothing. This is absolutely horrible customer service. Obviously this is nothing new to them, considering the other reviews.

If I could give a zero, I would. Reservations don’t mean anything to this location. We reserved our 4×4 vehicle 1 month ago, was told to call a week before to verify. We called every day for 2 weeks to confirm. We were told on the business day before our reservation that they had a 4×4 truck reserved for us. We show up today, and they gave our truck to someone else. The person helping us couldn’t have cared less either. Don’t ever use this enterprise location. Instead, go to the Brundage Ln. They actually care about their customers.

I had a successful transaction with them. I was picked up from auto shop, and ready to signed papers. There was only one car ready which I guess as long as it got me to where I needed to be was fine, but it was early in the a. m and you would figure that there would be more than one car ready!?!
A week later brought back car rental, inspection went well and quick, was taken to shop, no waiting, perfect.
My fee was deposit in within 1 – 2 busines days, therefor I can’t complain.

This location is understaffed. The vehicle class that was requested with the online reservation form was not set aside or even washed by the appointment time. The vehicles are in good condition but prepare yourself for up to a 30 minute wait before you start your walk-​around inspection.

Bad service especially from the assistant manager Colby who hardly looked up to speak to me. I rented a car for one day and they said the top of the car had dents. I also requested a GPS which they did not provide and were insistently asking for it as if I had it on me. Turns out they had stored them away in a room and realized they never gave it to me but they never apologized for their mistake or insinuations. Terrible service and it was rented through my corporate card which I’m going to recommend to my coworkers never rent through this place.

I made an appointment and showed up 50 minutes after appointment time. I was late, no more cars when I arrived, my fault. However, the folks there were completely unwilling to help find another car and offered no empathy or apology. They just kept reminding me that I was late so it’s my fault. I understand I was late, but I also understand what world-​class service is and I did not get a hint of that from this branch.

I will never again rent from this Company. When I returned the car they associate was too busy to drive me back home, approximately 3 miles away. His excuse was he was staffed too thin. There were two associates working at the time. Very poor customer service from a Company who picks up their phone and says «we’ll come pick you up.» Yeah right… You won’t have to worry about me again. I guess it’s time to give Hertz a try.

Came in late on Friday and Ben was more than helpful. I was able to quickly get my rental taken care of and get on my way. When I returned the car, Marco assisted me with quick, friendly service. I always rent from this enterprise location and they always give great customer service. Sign up for emails from Enterprise and you will occasionally get discount offers for rentals

Great rate, last minute rental needed. Great customer service and I’m so happy to find a rental car place on this side of town and not have to go to the airport! Will def use again.

I usually rent cars from Hertz at the airport. I have always received courteous, kind, prompt service from them. However, it’s quite a drive from my house so today I opted to go to this Enterprise.
I made my reservation online last night. Unlike Hertz, it does not allow you to include the insurance option when making the reservation. I figured it would be about the same as Hertz, and booked it anyway.
For a two day rental, they were going to tack $ 50 on my rental price for the cheaper coverage. $ 75 for the more expensive one. In a pinch for time, I had to turn down the insurance.
Their deductible on my card was also outrageously high. Unlike Hertz, he told me it would take three or four business days before it was put back on my card. AFTER he had done the transaction. Around bill time, this just put me in a serious crunch. It would be nice to let me know BEFORE you did the transaction.
Furthermore, the service was awful. The guy helping me was really rude. He talked to me like I was an idiot. You know those slick-​talking used car salesmen that make your skin crawl? He was like that. I was extremely put off.
The other two guys who walked into the office mid-​transaction also made it feel very uncomfortable. They seemed like dumb college frat boys in cheap slacks and button ups. I was, again, super put off by this.
I will never, ever, ever come here again. Ever. This is the worst experience I have EVER had renting a car. If I could give this place zero stars then I totally would.