Gh Slack And Sons

DO NOT USE THIS COMPANY! Beware, they «special order» all of their products and refuse to take blame or credit when the doors or windows come in a different size than agreed upon. For instance, I ordered 2 sliding glass doors over the phone and ran to their store on my lunch to pay for them ($ 2800 worth). I ordered 6 foot wide sliding glass doors and 5 foot wide were delivered. They made an error on the paperwork and claimed it was my fault for not catching it on the specs page (I’m a homeowner). Needless to say, they refused to take the doors back but promised to give me a «good deal» on a new set of doors. The salesman was rude and his supervisor was less than helpful. At it stands, I disputed the charges with my credit card company who advised me to have Slack and Sons come and get the doors, as I had been refunded the charges. They refused and said to wait and see how this «plays out». I went to Home Depot and bought both doors for $ 1400 delivered! What do you know… Home Depot has a RETURN POLICY should I not be satisfied! However, Home Depot delivered what was promised. I will be spreading my bad experience like wildfire in hopes that no one is treated the way our family was!

We have purchased our windows and doors through slack and sons both in the past during a remodel, and recently with our new addition. We told this company that we wanted windows for an addition. They sent us a bid that included the technical description of the windows… all jargon that made little sense to us. They delivered remodel windows for our new construction remodel. When we called and emailed them to try and return these windows for the correct ones, they accused us of lying and told us that an exchange was not possible. They offered that we pay them an additional $ 1200 to swap out the window frames. We will never use Slack and Sons again in the future. Their customer service is terrible.

Called to see about getting some new screens put on my windows for my home. The man on the phone (Bernard?) was really friendly and offered I come in and take a look at their variety of mesh styles. I was amazed at their walk through gallery and almost tempted to buy new doors and door handles for my entire home!
Beautiful shop and good customer service! My go to guys from here on out for any door or window purchasings!