Home Design Furniture

Honestly. I won’t ever purchase anything from this company again. Poor customer service, constant «family» emergencies, it’s down right frustrating.

Great customer service, very easy transaction. The staff is caring and helps you get what you need. I ordered a sectional couch, entertainment center and a bedroom set for my 15 year old boy. Can’t wait to go back and get my ottoman and pub table. They are willing to work with you and negotiate a fair price. You got to see the selection it’s huge and affordable. Thank you Yaz and Megan!!!

So I’m finally making my review for this place…
First off every time that I went in or drove by (they have furniture displayed outside the business, it’s on my way home everyday) they never had a price tag on anything; this gave them the freedom to charge whatever price they made up in their head at any moment. So the first time I came in, I was looking around, kept having to go ask what the price of the items I was interested in were, that’s annoying as hell. So then I sat in the office and discussed some prices and a discounted «deal» if I bought my items that day. Here’s the thing about me, I’m the kind of person that if I see something I really want then I will get it right then and sometimes I don’t care how much it costs. Of course if I really couldn’t afford it I wouldn’t get it though, duh. So at this moment of discussion you can tell he felt like he just scored on this deal with me, but anyway I got two items. The items were supposed to be delivered to me at the end of the next week, and he would call me before he came to my house so there was no wasted trip, ok cool. So I end up calling him, no answer at all. Couple days later I go back to the office and ask him what happened, he claimed he called me and left a message, I check my phone again, ok an unidentified number called me but no message, I tell him there’s no message and then he says oh your voice mail box was full, but it wasn’t. Then he tells me I’ll deliver it to you today for sure by 2:30, ok we’ll see. 2:30pm comes around, no phone calls to me, no messages and no answer when I call him, I even completely deleted my voicemail messages beforehand so there was no excuse/​lie again that my voicemail box was full cause it never was. So here comes the very next day, the 3^rd time I’m going in for these same two items; he then tells me what sounded like a lie, he says oh I’m sorry my delivery men caught a flat tire on a delivery to Delano and they got back to Bakersfield late at night but I will get it delivered to you today for sure… You know how when you know someone is lying but you just listen to what they have to say anyway, well that was that moment… So I go home waited on the delivery for the 3^rd time, and at this point I was wondering if I would ever get my stuff. Finally two guys show up with my items and they were really cool guys, they set everything up in one of my rooms for me, and I asked them what happened to my delivery all these times, they said it was the first they had heard about delivering to me and I asked if they were in Delano with a flat tire the night before, they stated that they were the only delivery men and they never went to Delano. So the owner lied just like I thought he did. And then the delivery men spilled the beans on him and how bad he is with business, always lying to customers and delivering and doing business however he feels like it. I told the delivery men that I sensed that and that he lost a customer because I still want more furniture items but this place will never see another dollar, they were saying I don’t blame you, he just needs to be upfront with people. Well to wrap it up, the prices weren’t all that great, like I said I just want what I want when I want it, the lies and misleading/​bad customer service bothered me more than the price and was the biggest factor in losing me as a customer, so try it if you want but I would never send someone here. I’m giving them two stars because just when I thought I would never get my furniture I FINALLY did and didn’t have to go to court about it, and also for the delivery men being so cool, but that’s about it…