Lowe’s Home Improvement

As I walked in, I was wondering how to get empty bags and sand to build a sandbag. I asked an employee where I can get empty bags and sand. This is where the customer service was excellent. The employee showed me where to get empty bags and showed me the different types of sand I can use and also showed me not to waste so much money on sand. It really helped me out. After I paid for he sand, I had help next to my car so they can put the 50b sand in my trunk. Thank you for your excellent customer service.

We had the best customer service at Lowe’s this weekend. My husband and I went in to look for Xmas lights on Saturday. We didn’t have much hope, as we’ve been looking for this one type for 2 years, and every time it’s been sold out or unable to track down. Once again, they seemed to be sold out. So we asked for help…
The sales manager spent a solid 30 minutes confirming they were in stock and helping us track down the lights — even calling in another associate to help search for them. We were blown away at the effort they put out to help us! And we finally got our lights!

I’ve come to accept that Home Depot has completely removed the chapter on customer service from their employee handbook, so I choose to shop at Lowe’s where I’m at least acknowledged and asked if I need help… well I think this store has stolen the playbook from HD!?!
I shop at this location 1 – 2 times a week and I’m always happy with the service and friendliness of the employees, but the last several times I’ve had to do a double take to see if the employees passing me in the aisles without even a moment of eye contact were wearing orange aprons, because nobody even said hi!
The worst experience lately… I was in the hardware aisle, looking at doorknobs and locks. 2 employees ask me to move so they can get by me with their carts of inventory to stock shelves. I move and say sorry. They walk past and proceed to stock inventory. Not even saying hello or asking if I need help. They walk past me 2 – 3 times as I’m looking and examining doorknobs, and visibly look like I need help… But nope. Nothing. Finally, I walk towards one of them to ask my questions and she puts her head down, walks past me and proceeds to help someone needing keys made!!! I wait and wait and wait. Still not even a «we’ll be right with you» or «can I help you?» … Nothing.
I guess I’ll start shopping at Home Depot again because nothing sets Lowe’s apart from them anymore. It’s sad.

This blows always has friendly staff that always out to help you great bargains always can find the items I need special on discount now I recommend going to the flows ample parking out front and look for the weekly sale ads

I’m was not impressed with the customer service today. I needed magnets. A sweet female employee was trying to help me, so she asked a male employee if he knew the weight rating on the magnets, and he retorted, «What does the packaging say?» Like we’re too dumb to READ the packaging? It didn’t indicate the weight and she was seeking further assistance for me from an older, long-​time employee (she was the best part of the visit). So then at the register, the male cashier was too busy chatting with the female employee to even greet me. He absent-​mindedly conducted my transaction with no interaction with me. I guess the big orange DIY store can get all of my business.

Found a couple healthy plants, and a good price. Also had some nice pots for my plants. Customer service was non existent, I was not greeted, and had to wait in line forever with only one person in front of me. Cashier didnt seem to be in a hurry, and did not know how to help the lady who was buying 3 items.

As a local contractor, I recommend lowes over the orange place for customer service. Plenty of help as opposed to HD.

We are purchasing a house and needed to ordered blinds for our windows. We also started looking around to see what other improvements we could do in the near future. We initially met Stephanie in Home Décor who was new to the department and tried to be as helpful as possible. She explained the differences of brands and options for customization and installation, but we needed measurements.
We had the final walkthrough for the house we are purchasing and measured the windows ourselves and returned to Lowes. We dealt with a different salesperson whose name I cannot remember now. She suggested that we should pay the $ 40.00 to have the Blinds Installer they use to measure the windows so if for some reason the measurements were not correct, then Lowes wouldn’t charge us extra for further customization. We paid and set the appointment and had our windows measured.
Upon returning now to get the accurate price and order the blinds now we meet another salesperson named Justin. This guy was awesome, very insightful and helped us understand more of the process and options with the blinds we were ordering which are Faux Wood by Levolor. Justin did not hesitate to answer questions we had outside of Home Décor and if he was unsure he called to inquire in that other department for us.
We will be back for more home improvement projects and hope to deal with another person like Justin, he is the type of employee that makes this store feel like you made the right choice to use.

Recently we purchased a house and so lately my husband and I have been coming a lot to Lowes. So far we have had a great experience w the staff. We are yet to find out the outcome of our blinds as we have just recently ordered them, but Justin was really helpful. He took the time to go over our order in details and made sure to help us the best he could. This store gives us so much ideas on our future projects and we enjoy coming to look forward to what kind of ideas we can come up w. So far so good at Lowes.

Avoid this ratchet place, terrible customer service and delivery. Go to Home Depot where they are more attentive to customers. 100% fail rate with each major purchase. We purchased a refrigerator and was told that we would get a call stating when delivery was. A week goes by and we received no call. So we call them and they say, «I see that they tried to deliver it, but I can’t locate the item now.» HOW THE HELL DO YOU LOSE A REFRIGERATOR!!! After an hour and a half they finally located it and said it would be delivered the following day between 12 and 3pm. I went out of my way (left for work late), to make sure I would be there but after 4:30, I called it quits. They came at around 7 pm. How ridiculous is that? Our next purchase was a washer & dryer. Their delivery window was again useless. We were told that we didn’t need to purchase anything for the installation and when the people arrived they informed us we were missing some pieces and we had to call back once we had the parts so they can install it. So we buy the parts and physically go to the store to make an appointment for the following day between 10 and 12. 12:30 comes around and we call and they said, «YOUR APPOINTMENT WAS CANCELLED, YOUR WASHER DRYER HAS BEEN DELIVERED.» Those nit wits cancelled our order without even calling or anything. The manager (Patrick?) didn’t even attempt to apologize for our huge inconvenience.
OMG, I freaking hate Lowe’s. It’s been 6 months since the last debaucle and against my advice, the hubby ordered a $ 600 grill. We received a confirmation and a call saying delivery was for the following day between 10 to 12. 12:30 comes around and we call the delivery line and they say they’re a little late and then close to 1 we call again and they tel l us «YOUR GRILL DID NOT GO OUT FOR DELIVERY TODAY.» We quickly cancelled our order because it was not worth the hassle of dealing with Lowe’s.
AT THIS POINT, IM WILLING TO PAY A COUPLE HUNDRED MORE FOR SERVICE ELSEWHERE. I’ve never been more dissatisfied with a retail chain.

My husband and I went into Lowe’s expecting to be in there a pretty long time trying to figure out all the material we needed to enclose our garden and protect it from the burning sun but let in enough light through to grow our food. An employee named Lisa J. came to our rescue and helped us with everything! She was such a big help and very knowledgable. We ended up in and out in under 20 minutes and in time to make our lunch date. Thank you Lisa J. at Lowe’s!

At 6 30 on a Saturday trying to buy a large piece of Lexan and I had some questions because the products. For all jumbled and there was no specific price ask somebody if they could help me stated he would call somebody to come over and wait about 15 minutes walk around a little bits on nobody else to help me so I left the store I’ll have to go to a different hardware store to make my purchase. This is one of the reasons I don’t shop at Lowes often the people here don’t seem to be available and when I do they don’t seem to want to help me

I like this store. The cool thing about is the minute key machine. I really like this .
The store is clean and I have found the staff usually helpful. They had some good deals on flowers. I think the parking of this store is bigger than any store in Bakersfield. Customer service while returning goods have helped me in the past. I like coming here.

So, I needed a doggy door for my shih tzu. We Decided hey, We have some gift cards Id like to use up, what a great opportunity to try lowes! So my husband goes and gets the doggy door he wants and we had to get it customized. It comes in a week and to our surprise the specifications on the box do not match the same cut that the company specified for a medium sized doggy door. So after calling and letting the manager know my dog lola hasn’t been home in 3 weeks, a lot of miscommunication and anger I get to speak to a manager, he asked me what my inconvenience was and I explained the size problem. He hesitated and almost seemed like he didn’t take my word for it until he saw what I meant. Anyways Jackson resolved my problem and I am a happy customer. I’ll give you your 4 stars when my door is perfect. Will i make another buy from lowes? Maybe. I hope so.

Very friendly and informative staff. We walked in after making several failed trips to home depot on Rosedale. They were able to help me right away.

1 person on the 1 register thats open with 6 people in line. Self check out 1 of 4 machines down. Also backed up with 7 people in line. Now out in garden hoping to get checked out here. See several lowes employees who appear to be doing nothing. Who’s «not» managing this place? Going to home depot next time. This is ridiculous

We came here on an emergency basis after our water line to our sprinklers broke and it was some part in our mechanism to our system. Of course it was a part that no one has because our system is ten years old!
So now we have our water shut off and no part!!!
The gal who waited on us was a huge help!!! She looked up what we had and what would work and figured out how and what we needed to do. Oh my gosh she was amazing when we were panicked on a Saturday night at 8:00.
So we got all of our needed parts and we were on our way. All of this was after we were at that other store where we could not get anyone to help us at all! Who looked at us like they could give a hoot!
Great customer service Lowe’s!!! Wish I would of got the sales persons name I would of called to give kudos to her manager.

I like coming to Lowes, they have so many plants to select from during the spring/​summer months. :) Prices are reasonable too. I like coming here to buy my potting soil for super cheap.
This is a good place to buy other home renovation equipment, we bought things ranging from toilet seat cover, to insulation foam for doors, thick floor mats, insinkerator, and other tools, etc. It’s a decent competitor to Home Depot just down the street on Rosedale.
Some staff are more helpful than others.

People here were unfriendly and rude. When I asked for assistance no one had an answer or attempted to help me find what I needed. Never going back. Should have gone to Home Depot.

I’ve come to the Lowe’s on the Northeast corner of Rosedale and Coffee many times during the 14 years since I purchased my house, every time I decide to do yet another home improvement, landscaping, or decorating project.
When I first moved in, I purchased the ceiling fan/​overhead lighting fixtures for my living room and all three bedrooms AND I installed them all by myself (beaming proudly). I purchased several trees here around the same time to plant in my backyard which are still growing beautifully.
Over the years, I’ve purchased paint to repaint the kitchen and a bedroom (mom helped with those). I also bought various sprinkler head and PVC piping to replace what I damaged while planting the trees I mentioned above and various flowering plants also purchased here.
I’ve bought cabinets for the garage, air purifiers, power tools, and more than 80 fence slats to repair the fence around my backyard. You’d be surprised how much damage a pit bull can do when he is determined to get out, though once he escaped he usually just sat on my front lawn waiting for me to come home; so much for the great escape.
Today, my visit was to pick up a mirror to put on the back of my bedroom door. Mom and I found exactly what we were looking for and then checked out using the self serve register which is really easy to use. We were in and out of the store in under 10 minutes.
Over the years I have had two very negative customer service experiences, one in 1998 and one in 2010, where the associates teetered between being merely dismissive and outright rudeness. I have also had hundreds of positive experiences where the associates went out of their way to help me find exactly what I needed, staying with me or calling over additional associates until I was satisfied. In the end, I still feel they deserve a very positive rating.
I have had particularly good luck purchasing plants from Lowes. They are always healthy hearty plants that survive well in Bakersfield’s hot dry climate.