Mercy Hospitals Downtown

Horrible hospital this is the 3^rd time I been there and had to go elsewhere because of horrible nurses and doctors only reason I kept going after the first time was due to it being the closest to me and needed medical attention asap but this last visit was truly upsetting I took my 5 year old in due to extreme ear pain he had a ruptured ear drum in one side and a nasty infection in the other I walked in there with him yelling and screaming in pain I was told to take a sit after 20 min of trying to calm my child I asked how long it would take two nurses were sitting there and said the doctor doesn’t come in till 8am it was 7:25am at the time I couldn’t believe they didn’t have anyone to see patients my son seem to calm down so I decided to wait since we were the only ones there but after a few min my son started crying of pain again the two nurses were right in front of me talking about having their breast done and how much it would cost as well as other intimate things I don’t care to write so basically while my child was crying in pain for 15 min they were talking about breast enlargement and there was no doctor on call (I ended up going to memorial on 34^th St was seen within 15 min) the other times I went was basically the same thing the nurses are too busy talking about their personal lives even talking in their personal cellphone to their bf about what to wear for bed while I was out of surgery asking for pain meds I had to wait till she was done talking to her bf.
Please don’t take children to be seen there poor things will be there for hours in pain before being seen and the doctors there seem to be annoyed that your even there.

Anesthesiologists was horrible and ended up in Memorial Hospital for 5 days. Never had surgery!

Drove into ER. Immediate attention. I was in bad shape. Fingers cut badly and broken finger. ER was fast. Pain meds, 27 stiches, and 5 hours later I was out. As they said «your the reason ER exist». I saw a lot of people there for basic medical services expecting Emergency response. Seriously? If you are not experiencing a LIFE OR DEATH situation EXPECT IN ALL HOSPITALS the wait to take forever. For those who gave 1 and 2 star ratings I recommend you do your part: Bring your smartphone, food, water, and a pillow — hell, maybe even a friend.

My mom had to stay here after she had surgery (hysterectomy). This hospital is horrible. No one ever came in her room to help her get out of bed to use the restroom or help her unplug her IV pole to get up and walk around. She was on the 2^nd floor (Onocology Unit). Many times I would be in her room visiting, and no one would help her out even after she called for help. If I wasn’t there with her, she would have never gotten out of bed for a walk or have help with restroom needs and brushing her teeth. I walked out of her room and saw a CNA sitting at a computer station playing on her cell phone. What a joke! Don’t become a RN or CNA if you don’t want to help people. Also many of the on-​call doctors in this hospital have very broken English, are very hard to understand, don’t like to answer questions, and are rude/​dismissive. Good luck if you get stuck staying here post surgery. Hospitals like Cedars-​Sinai and UCLA put Mercy to shame when it comes to patient care.

A lot of my friends have «liked» this place on Facebook, but I can’t and here’s why.
Mercy Hospital Downtown is a study in contrasts. The support staff is awesome. When I go to the coffee shop, the cafeteria, or even just to talk with personnel in the main building, they are unfailingly polite, helpful, and friendly. I had a horrible visit at their ER this year (more on that in a minute). Everyone I talked to, from the secretaries to the Chief Nursing Official, was very professional and understanding. I got a sincere apology and had my copay written off.
Now for the bad part. I’ve gone the the Emergency Room here in the past. It certainly doesn’t compare to Cottage Hospital in Santa Barbara, but I got the problem taken care of. The nurses, technicians and doctors were ok, but nothing to write home about.
On my last visit in January, I had been taking prescription painkillers and due to this was in an impaired mental state. The ER staff took this as carte blanche to subject me to all sorts of verbal and emotional abuse. Apparently, they either thought I wasn’t aware of what was going on or would be too ashamed to report it. Boy they were in for a surprise! I reported the incident both over the phone and in writing. The sad thing is, I’m sure the medical staff was sorry that they got caught, not that they caused me lasting emotional damage.
So I say five stars for the administrative staff and minus five stars for the ER staff. I gave this place three stars because of the many wonderful administrators and support staff that assisted me, and because Dignity Health does do things for the community. However, I will go to San Joaquin or Heart Hospital and pay the out of network fees before I set foot in Mercy or Memorial’s ER again.

If I could give less than 1 star I would. I came with my appendix ready to burst at 4 am on a Tuesday. Nobody was here but to speak with a nurse or make a request over the 2 day ordeal consistently took 2 – 4 hours. This is how long it would take for a nurse to put down her cell phone and just answer the call button 4 hours !!! Come on. By the end I was sure they were doing it on purpose just cause they could and they would get really angry if you asked twice no matter your pain level. I wouldn’t wish this hospital on my worst enemy. Go any where else but here unless you just need a reason to be angrier than you’ve ever been. These nurses on days here need fired!!!

If I could not give any stars i would. Plain and simple was at the ER for 10 HOURS and all they could say is «you need to see a doctor but we are full and understaffed» You know a place is bad when you finally give up and leave since you feel worse than you originally started when you entered the ER.

I wish I could give this hospital negative 100 stars… so my dad has stage four lymphoma which subdued him to bed-​rest. He was on the 4^th floor the first night and was maybe checked on twice by the CNA, and considering he is on bed rest, he needs to be turned every two hours so he doesn’t get a bed sore on his butt. He was then moved down to the second floor-​the oncology/​cancer area and the Staff was not attentive. My dad needed to «go number 2» and by the time my staff showed up my sister and step-​mom had already rushed to get him out if bed and he pooped everywhere. Of course the staff were frantic by this point and it was just a mess.
(The only reason for two stars)
Now, the ICU staff on the other hand is amazingly attentive. Due to the other two floors he visited he ended up in the ICU. They toon very good care if him and after he went back downstairs, the oncology/​cancer staff were much better… probably due to all the complaining we made them endure.
Note to anyone who has to frequent this hospital: you will only get what you want or need by being a naggy biatch. Just sayin’

This hospital is pretty nice. The ER wait time is not that Bad I suggest to go to the online Apt for the ER the wait time is between 3 – 4 hours not to bad. As far as being in a actual room it’s pretty good it’s a two person room kinda privet. The staff try’s the best that they can to take care of you they are very busy at times you just need to be patient and relax. It’s kinda hard to understand some of them due to the langue they speak not to good on English. The food is ok not the best but it’s a hospital. It’s a pretty clean facility it’s one of the better Hospitals of Bakersfield.

I am pretty satisfied with Mercy Downtown hospital. My father was taken to urgent care and was taken in immediately, The Nurses and Doctors were very nice and attentive. Thumbs up for all the staff at Mercy. Keep up the good work.

Pretty terrible place. I think Mercy looks specifically for ways to bill you and your insurance company for the max amount while providing the least amount of services. Some of the staff here were very friendly, and an EMT was pretty flirty with me so plus 1 star~ Otherwise doctors and PA’s are complete idiots.

I cannot say enough about the RNs, CNAs, Respiratory Therapists, and other faculty at this facility (other the a the doctors).
The daily staff is pretty overworked, but they are still friendly, attentive, compassionate, and good at what they do.
We don’t get to see a doctor as often as we’d like and it seems like the nurses have a better idea what is going on, but all in all, we are very satisfied by the care my father has been getting and he has been there for over 3 weeks now.

Wendy at Bakersfield Memorial Home Health care is fabulous. So sad to hear she is retiring at the end of this year. Knowledgeable staff, caring nurses, and they are always easy to communicate with regarding patient care.

Nice staff, the security guard at ER, a kid with no name badge, needs to get one, since he is doing great things for patients like printing me directions to the 24 hour Walgreens. He didn’t have to do this, since his primary job is to guard. I found it a senseless act of beauty to help out a stressed out visitor to Bakersfield.

That’s too bad about the other reviewer’s experience at Mercy Hospital. My experience, and that of other family members has been positive for the most part.
When my grandmother was dying and in and out of intensive care and the on-​site skilled nursing facility — we couldn’t have asked for better care, better nurses or better service. The staff there was fantastic. If I’m in need of care in Bakersfield this is where I would want to be.

Yeah thanks for leaving my Aunt sitting in a wheel chair at the entrance to the emergency room. Oh, and you didn’t catch the infection in her pic line which was CAUSING the fever, shakes and fatigue. It may have helped to have treated that instead of just pumping her with fluids and pain pills. You know, she came in an ambulance for a reason.
Oh and it was what…100 DEGREES outside when you made her sit out there. Classy.