Pacific Tire & Wheel Chester

I had my tires rotated at the China grade loop location. They.
We’re fast and had a very low price

Bad customer service! Do not go to Pacific Tires on California Ave. I called about a used tire I’ve been looking for. They told me they had it. They’re suppose to close at 7. I show up at 6:30 and they tell me to come back tomorrow because they’re closing!!! I Will definitely not be doing business with them!

Sold me a tire that already had a nail in it, didn’t put the tire on all the way the wheel was jerking so the owner told me that they sold me a bad tire put on a smaller tire for the time being come back tomorrow we will give you the right one. I went back in there they were trying to sell me two tires, they wouldn’t just replace the one I had already paid for. for They treated me with complete disrespect like I was in the wrong. I had waited an hour before anyone had even came and talked to me. Dont waste your time. Go to the rim shop in planz and H.

Great customer service! Alex and the other tech/​staff was very accommodating and made sure my tires and struts were done right. I was in and out. Thank you! I would recommend this place and will come back for my tire/​brake maintenance.

Best place for tires hands down. They’re honest and straight forward. No sales pitches. Im never going anywhere else.

We were on our way to Yosemite when we have an issue about left front tire. We had to stop by, they provided timely service. It turned out a simple problem but they made sure that they handle the problem carefully. These guys are awesome! Strongly recommended.

Do not pay them ahead of time. I paid for rims tires and a lift kit over the fone and thru pics on text. Everything was good until i brought it in after u have paid u don’t get any respect at all its like they know they already have u so why act like they give a fuck

Rigo (owner) and his representative (Junior), displayed great customer service! I had an ongoing problem with one of my three piece rims leaking air. They wouldn’t stop until they finally solved the problem. I recommend this shop for all of your custom wheel needs!

I’m giving them one star because they have no sense of urgency. We waited for an alignment to be done for over an hour… Definitely didn’t feel like they were trying to provide the best service. The alignment was not done correctly the first time so I went back again. The girl in the front was nice about it, which was good. But even after taking it back a second time they still didn’t do it right, my car pulls to the left a bit. Won’t be taking it back a third time because of the overall experience.

Really happy with their service. They went out of their way to make things right. Will definitely do business with them again.

This place is awful. I wouldn’t trust them to do anything to my car. My mom took her BMW to get new tires and they scratched her rims!!! The owner swore it wasn’t his fault but I took them to the bbb and he owned up to the mistake .My mother is so careful with her M3 she would know if she had a scratch to her rims prior. We called the owner to tell him what happened but He was rude and the people he has don’t know what they are doing. It’s obvious they are unexperienced by the LONG TIME YOU WILL TAKE. If you want to wait all day… Choose this place. BEWARE. Check your rims for scratches!!! And check the work they do… Some guy said they «did» work but he yelled at them saying he still had the same problem.

I just need a tire. I’ve been sitting here for half an hour since I checked in, and no one has even looked at my car. I came here because its close to my house. I guess I should have just driven to my usual tire shop in Shafter. I’d’ve been in and out by now. What a joke! I’m outta here!

They actually took a while with changing my tires out, but i got what i wanted done. Ive been here a few times through the years, they’ve been ok.

If I could rate Pacific Express Lube (Pacific Tire 1501 California Ave) it would be in the negative. I had my truck towed here when my engine died on the hwy for unknown reason. They claimed to have a creditable mechanic on site that would administer a diagnostic evaluation. The «mechanic» Avado claimed that after conducting the diagnostic, that «the motor is no good, it needs a new motor– it’s totally locked.» He gave me, what he claimed, was his lowest estimate – $ 1,400. I have a second car, so I decided to shop around, and called AAA to tow my truck home (I live approx. 1mile from the shop.) The tow truck driver seemed skeptical of «diagnosis» and offered to take a look before he left. I was appalled to find my stereo wires severed and the alternator belt just sitting on the engine block, power steering was also drained for some reason (all not explained to me prior to leaving.) Seeing this, the driver put the belt back on, and asked what exactly they claimed was wrong. Well… They didn’t give me a straight answer (I took their word), so I decided to go get a straight answer (since the motor tried to turn over once the belt was placed back in it’s place.) I asked to speak to Avado, since he is the «mechanic» that diagnosed my truck. I asked him directly «did you do an actual diagnostic?» He stated «yes.» I then asked «why the belt was removed, and the stereo wires severed?» He stated «to check if it would turn», and admitted they had «accidentally cut the wires in the process.» When asked if he would fix it (as that is an added expense for me) he got hostile, and said he would only give me the part to replace it (knowing I have no idea how to actually replace the part.) I then I asked, «exactly what did the diagnostic say?» (Since I paid for it) and he only said «it (the crank shaft) will only turn half way.» I reminded him he had first told me it was «totally locked.» He then realized I knew he had lied (he had NOT conducted a diagnostic) and quickly said «well, it wouldn’t turn, so the cost still applies to my labor.»
I realize this is Pacific «TIRE», but this can only be a reflection of their business practice as a whole. When I called (because they were near by and still open when the tow truck arrived) they could have just said, «we only do tires.» Not blatantly LIE in an effort to extort my situation. Really disappointed. SMH.

Quick and honest.

Rigo the owner is the best! I was stranded on HiWay 99 at 5pm and he found a tow truck for cheap and had my tire in stock. Even gave me the option of new or used. Happy girl!