Sears Outlet

It was my first time going into sears outlet and I absolutely LOVED it! They have such good deals, name brand stuff at a way cheaper price. Customer service is always so friendly and great! I’ve told all my family and friends about the great deals they have there and will DEFINITELY be going back to shop some more! Can’t wait to start shopping for my household appliances because I seen some great stuff!!!

Over the weekend I went to the Sears Outlet in Bakersfield to purchase a new dishwasher and an electric stove/​oven range. I got both for less than $ 1,000; both were new, in great condition, well-​known brands, stainless steel and really pretty. Anyway, this review is not about the new appliances, although I am happy with both. This is about the GREAT customer service that I received.
My salesman was very helpful and explained different features of each item I was looking at, and upon check-​out he offered me an extended warranty, which I declined.
The two gentlemen in the back loading appliances onto the trucks were extremely professional, polite and really nice. They wrapped the appliances and helped load them into the truck. When we arrived home the dishwasher came down just fine, but as the stove was being lowered we heard a loud crack! The glass plate on the front of my warning drawer cracked into a million pieces, and I was panicking because I had just declined the warranty. I called the salesman and explained what happened and asked if there was ANYTHING that they could do. He spoke to the store manager who understood. He said it was not a problem and to bring the stove back in, he was heading out so he told me to ask for another manager… So we took it back and spoke to the warehouse manager who was made it a really painless process. I just had to sign another form and they replaced it with the same unit. Everyone was so kind and understanding and I really appreciate the amazing customer service that I received!
THANK YOU!

Don’t depend on their delivery service. Stayed at home alllllll day for my item that never showed up. I finally called to find out what was going on arond 5:30pm. Turns out they didn’t enter my phone number right so come delivery day I don’t hear anything from them. I payed with my sears card so they had all my info already in their system, why all of a sudden my contact info is different? Day wasted and a mess of a living room to make their job easier.

I love, love, love this store, I always find great stuff at great prices in their apparel items … All of the staff is very friendly .I also purchased a Fridge about 2 years ago and is still running great. My fridge was worth 3500 and we got it for about 1200 wow couldn’t have done better thn that

the salesman today was very helpful. We bought a French Door Refrigerator– a recent «Hot buy» and a washer and dryer. Very pleased. Will updated after a few days.

This is an awful place to do business. I bought a fridge from them, and opted for home delivery. I was told the fridge would be delivered between 1 and 3 PM on a friday, so I took the time off work to be home for the delivery. At 3PM, still no fridge, so I called the 800 number to ask when I might expect it. They told me they would call the driver to find out the status of the delivery. Still nothing by 4:30PM, so I called again, and was told that the fridge was marked as delivered. Well it obviously wasn’t based on the hole in my kitchen where the fridge would be. After spending 3 hours on the phone with them that evening, it became obvious they had no idea where my fridge was. They lost it! My only recourse was to visit the store where I got a refund. Overall, a huge waste of time, just go somewhere else and buy your appliances. Or shop here, but make sure you take it with you when you leave the store, other wise they’ll probably lose it, or claim it was delivered. try Urner’s, they are wayyyy better

So I actually haven’t received the products I recently purchased so the the 5 starts are only for the AMAZING service I received from Hugo. He was great! knowledgable, friendly, and patient. We must have look at fridges for at least 4 hours. Went back to buy all our kitchen appliances from him.

I wish I could Not give them a star at all. But in order to leave a review I have to… I would suggest never buy any type of Kenmore product. Yes they are cheap but they are cheap for a reason. Less than 30 days after getting my kenmore fridge it was broken. The freezer was over freezing and the fridge wasn’t cold. It was repaired however a month later it broke again. I am now on my 3^rd repair appointment… and finally was approved for an exchange. Having lost 100’s of dollars in food you would think I could get my new fridge delivered for free… nope I’m being asked to pay for delivery. It’s a shame. I’ll never shop at Sears again… outlet or not. This made my 1^st appliances purchase a nightmare. But I was given good customer service from the store management.