Toys R Us

Felt like they had a minimal selection. The best toys are to be ordered online. I went for a boys riding tractor or hauler, they didn’t have them…

As a child up to an adult in their 30s, I still love browsing through Toys R Us, the only difference now is getting annoyed with too many people in one aisle. Since a child, they’ve integrated Babies R Us, but since I no longer have a baby I do not have a need to browse that side. What is weird is that I’ll browse the little kids toys, bikes, etc, all because I think it is interesting to see where and what kids have today compared to what I grew up having.
Most of the time this store is well kept, during the holiday season (Christmas), it is the complete opposite. There are not many workers available for help so that can be frustrating at times trying to locate that particular toy. While waiting in line to purchase a video game for my son (I was 3^rd in line), a couple of ladies approached the counter to ask a question. Lets just say there was an argument that was about not getting in line, not enough help on the floor and no resolution. I can say that while walking around, I did not encounter any workers but it didn’t bother me, because I was not in need of help.
I am still a fan of Toys R Us, simple because I haven’t fully grown up and still a kid in my heart. If you are looking for a toy for your own child or a gift for another, this is the place to look, I would not go anywhere else.

My husband and I have ventured here several times whether it be for birthday gifts or Christmas gifts. We have come occasionally with our boys for them to spend their gift cards, come to an event hosted by Toys R Us, or to get them a toy just because.
The store is usually well maintained. Employees’ customer service and knowledge are hit or miss. It’s a mad house around the holidays and I avoid it at all costs because I normally start Christmas shopping in August or September.
However, this past weekend we went for the Nexo Knights Lego event. We got their free kit lightning fast and were able to buy them a new Nexo Knight each plus Daddy spoiled them with their choice of a Lego Dimensions level pack each! Which leads to my favorite part of the store. They price match. Everything we bought we price matched and saved about $ 30! Now that’s worth taking a drive to Toys R Us! Plus, we had the best customer service and the guy back in the electronic game area was very helpful and knowledgeable.

My wife and I visited this store a few times over the years. They have a really good selection of toys for kids. The baby stuff is OK but there is a Baby’s –r-​Us store in Rosedale that is ALL baby stuff so there is that. If you want a complete baby/​toddler collection hit up Babys-​r-​Us on Rosedale Highway by Michael’s on the far west end of the Promenade.
This store, located on Ming Ave. west of the Plaza and on the North side of Ming has a crazy huge selection of toys. They have just about everything. If you need a hard to find toy, go here.
So why the 3 stars? Several reasons:
The store is really discombobulated and unorganized. Went looking for an art easel for my daughter one time and it was nowhere near the art stuff. I found it on an end cap near the sports balls, I think it was near basketballs. Last night, my wife was looking for a Barbie Dream House and almost didn’t find it because it wasn’t near the Barbie Dolls. It was over by the clothing area.
The next reason for the 3 stars: The employees are not interested in helping and give up WAY too easy. Case in point, when I went looking for the easel, an employee started to help, but when it wasn’t where I had already looked, he gave up and recommended I order online. My wife asked an employee to help her find the Barbie toy and the employee just said they must be out of them. My wife had checked the Toys-​r-​Us website and knew there were several in stock at the store and when the told the employee that, the employee just dismissed it as bad information. While walking around looking for a different toy, she bumped into the very toy the employee said was gone. She bought the toy and we were on our way. IF we had the time, we would have bought it through
and had it delivered to our door.
I use this store as a last resort. Too bad, because if the employees upped their games and got interested in their jobs, and management organized the place better, they could increase their sales significantly. This store could be my first thought, not my last resort if they cleaned it up, organized, and trained the employees about customer service and product location and knowledge.

When you need a specialty item that is hard to find at Wal-​Mart or Target, this place is your only option. Their laeve selection of toys and stuff make it easy to shop for holidays all in one place at one time. They tend to be more expensive than other places, but when they have sales/​clearances you can gets some good deals. The customer service is okay; sometimes it is hard to find someone to help. You often have to wait in a line to check out (which during busy times can mean a long wait).

We came into Toys R Us with our son on his 7^th birthday. We were wowed by the Supervisor Mark who was so helpful and took the time to listen to our son and help him find a cool toy which he did. Mark also got him a complimentary boloon and crown which made his birthday trip to Toys R Us even more fun Thanks for hiring great people like Mark. We shall return.

The issue with this particular store is unfortunately the crowd it draws in. It is always, always packed and therefore so much of the merchandise is thrown around and disorganized. It’s very stressful walking into this store and trying to shop with the crowded, tight aisles and cluttered array of stuff. The staff are neither here nor there, they seem to be OK but not particularly helpful or anything so you’re just on your own when you go there. I dread shopping here and do my best to go to other stores first for what I want, just to avoid the chaos of this location.

Called 2 days ahead to see if they had a specific item in stock, took down my name and phone number and assured me that it will be held for me as I live an hour away and called other trus and only one that has the item. Go in and didn’t have the item. Wtf? And forget about finding ANYONE to help you… as it’s near impossible to get any service at this specific location. Bad customer service.

All I wanted to find out were the holiday store hours so I called the number given on Google. As someone who would like to own her own businesses someday, recognizing that the customers are what makes or breaks a business, something as simple as picking up a phone should be a piece of cake for businesses with as many employees as Toys r us claims to have. I called twice and neither time did anyone even pick up the phone. Honestly I’m pretty patient but that’s just infuriating to me because the only other way to find out specific hours for that day are to waste my time and go to the store itself when a simple phone call would have done the trick. I waited three minutes the second call then just gave up. As a receptionist I was taught to pick up the phone within the first minute because after that we’re wasting the customer’s time and patience. Now I have to drive over there just to find out if they close at 9 pm, 10 pm, or midnight. Some might consider this an unnecessary review but not picking up once, that calls for some improvement in the first contact of a customer.

I really wish there was another one of these stores here, then everyone and there mama can pick and choose the holidays suck the store becomes a dame mess and a mad house. The rest of the year it’s really dead. That have all the best toys and everything you’ll need for baby. Always first store I hit for an occasion for anything for a kid can’t go wrong. Gift cards do best and just watch out people always begging for something out front. And the parking lot sucks even if it looks big they share it with chuck e cheeses and a few other stores the get busy them selfs try out the day. love the store

Well my kids of corse love this store and always get so happy and excited when even seeing the building. But I would agree with the other reviews the store is very disorganized. When we go in there we just walk around looking at everything bc we know where nothing is. There are some in there that have a nice personality and others with no personality at all. My husband says he likes the smell in there bc he used to go in there as a kid and it smells the same and reminds him of his childhood lol. I never noticed it had a bad smell. Point is, they have toys, and my kids like it, so there. But I will say the prices are very «pricey»! Online at Walmart could save lots of $$$

I wish the Team members would all be on the same page when it comes to what is excepted and whats not. One says this the other says that.

My husband and I came here to register for our baby shower. All my info was put in incorrectly, and our names were misspelled. My due day was off by a month and the day was wrong. I had to re register on line and fix everything. No one could find me on the registry. .so glad my shower isn’t for a little bit, and we caught it early.

I have to agree with the other reviews about this store. It is disorganized and has not changed much through the years.
Going to Walmart or Target to buy toys for the kids would be a better option. Shopping at Gamestop for video games would also be better. Of course, there is also shopping online for your toy buying needs.
I cannot recommend patronizing this particular Toys R Us.

I hate this store! No one ever answers the phone and when they do they put you on hold for 30mins. I have had nothing but issues with this store and it’s like pulling fingernails just to get a small amount of help. So frustrating.

This store does not pick up their phone. Ever.
* Yes, the store is disorganized.
* Yes, it smells.
* I know a guy who works here, and he hates it too.
Don’t shop here.

Smells awful. Disorganized. Chaotic. Ugh. I hate coming here. I also hate their signs in the store.
GIRLS: COOKING, CLEANING, DOLLS.
… Really, Toys R Us? Is that all girls like? They need to learn to cook and clean and raise kids, right? That’s all they’re good for?
BOYS: VIDEO GAMES, SPORTS, BIKES.
Because, you know, girls are too stupid for all of that stuff.
The one person who helped me was decently nice, and for that they’re worthy of one star. Everything else screams ZERO STARS to me.

I hate coming here. This place is like a maze. I’m not sure where anything is. Prices are way too high.