I feel a little frustrated with their protocol of calling theirr customers to ‘downgrade moving trucks to save money’. Originally I reserved a 10″ truck for $ 19.99 at 99cents/mile, Uhaul called saying that they had a moving van that’s practically the same size and price, but 59cents/mile. Being a first time mover I agreed because saving money always sounds good. That van hardly fit our leather love seat and pillow top queen mattress. So safe to say our ‘saving money’ ended up costing us double the amount we were originally going to pay because we had to make two trips since nothing fit in the van. I have a feeling I’m not the first one who’s experienced this mishap… Beautiful store just don’t be naïve and think a company is really trying to save you money…
Natasha r.
Évaluation du lieu : 5 Bakersfield, CA
I had a great experience today with this U-Haul location. Someone tagged(with multiple colors of spray paint) nearly the entire side of the truck I rented. The manager, Jose, allowed me some time to try to remedy the issue. I spent hours scrubbing and a decent chunk of money with cleaning products trying to clean the truck. If I didn’t do this, the cost would’ve been nearly $ 200 for them to clean it. I brought the truck back with just a few traces of color on it and he didn’t charge me some outrageous fee. I paid for the gas and the amount of days I had it. Needless to say, I learned to ALWAYSBUYTHEINSURANCE! Lesson learned. I appreciated their willingness to work with me. Thanks, Jose!
Denys G.
Évaluation du lieu : 5 Bakersfield, CA
Got there late, but was nice enough to waive the late fees($ 40). Thanks uhaul guy!