Enterprise Rent-A-Car

First of all, I would like to say this Enterprise is the best by far! They’re helpful, prompt, and professional. When I first started using their services, they helped me through the process of choosing the right vehicle for my need at that time. When my personal vehicle was down, I used there services every weekend. They always had a vehicle ready and Never had any problems. I think what makes this particular location great is the friendly staff and Mgr.

Terrible customer service. If you want to use a debit card to rent, they want to see a utility bill and a recent pay stub. Really? And, if you’re a parent with a kid under 25, they charge an additional $ 40 per day PLUS want a credit card, in the kid’s name, to put an additional $ 400 deposit charge on. Not to mention rude and arrogant punks behind the counter. I WILL NEVER rent from them again, and I was an Enterprise Plus member. Oh and by the way, they close at 1 pm on Saturday and are closed all day Sunday, so if you think you can avoid being charged for those additional 18 hours, forget it. Stay away.

Snarky, snarky, snarky at the City Avenue, Philadelphia location. I got an Enterprise loaner vehicle thru BMW of the Main Line back in April. This was to be covered by my warranty as always so I was surprised to get a charge of $ 90 on my credit card a few weeks later. When I called the office to inquire as to what I was being charged for, they at first couldn’t tell me but then decided that it must be for two days of insurance. I KNOW that I declined the insurance (as always) since I have insurance on my credit card and on my personal vehicle. I spoke with Paul in late May and he told me he would take care of it and get back to me. I spoke with Paul again in early June and he told me he would take care of it and get back to me. .. then I called Paul again and he. . you’ve got it, told me he’d take care of it and get back to me. He didn’t. — - — I then had to leave the country for two weeks and when I came back, the charge had still not been refunded. I called again and this time spoke with Patrick. Patrick told me he’d TAKE CARE OF IT AND GET BACK TO ME. He didn’t. I called again the next day and he told me that FOR SURE, he would take care of it and get back to me first thing this morning. Well, it’s after noon and I just called Patrick. He said that he HAS taken care of the refund and that I’ll get an email confirming this later today and that I SHOULD CALL HIM if I don’t get the email. Seriously guys? This was extremely rude and I will never ever use Enterprise again. (By the way, I still don’t know if my refund has gone thru and it’s July 2^nd.)
UPDATE: I did finally get the refund but they totally made me work for it and it wouldn’t have happened if I hadn’t kept calling back.

As the airlines always say” We know you have a choice”. That being said, this location is far superior and above the rest. The customer service is exceptional. I would like to shout out to Paul and every one else. Thank you for always making my experience so great!!!

Great customer service: I was driving off in my rental within 15 minutes, and when I returned it, the process only took about 5 minutes. Plus, the weekend special prices can’t be beat.

I’ve rented from enterprise for 4 years at different locations all over the US. I love that they have the pick up drop off at different locations! I first experienced that in Indianapolis. Enterprise car rentals are cheap, convenient and excellent with customer service.
However this particular location at city line avenue is by far the best. I always refer to them as my friends at enterprise!
Each and every employee is excellent and you can see they have an excellent rapport with each other and with their customers.
I live in the city with an enterprise location 2 blocks away but I prefer the city line branch !
Thank you guys for being awesome !

They are closest rent a car place for me. They have a variety of cars, from bmw to minis to large GMCs. I like the drop off key slot when they are closed, which is convenient.