Pet Valu

Both times I’ve gone to this store to get basking light bulbs for a turtle in petsit I’ve had good experiences. Both times have been early morning. The salesperson was helpful assisting me finding the bulb I needed. Store seemed clean and well stocked. I was able to accomplish replacing the bulb that burnt out easily.

I love love love this store! Whenever I have a problem or question about my dog the staff are always super attentive and give great advice. I was sad to hear the manager (I cant remember her name at the moment) was no longer there. But I met the new manager Damon who was awesome! He was extremely knowledgeable and showed such genuine intrest in my dog. He walked with me throughout the store showing me several options of products for the problem I am having. Before I left I decided to get a new jacket for my pup, unfortunately they did not have the size I needed in stock. I was told they could order it but there may be a quicker option. Instead, Damon called around to several other stores and found it at a NJ store. «I’ll pick it up tonight. It will be here tomorrow» he said. I told him he didnt have to go though that much trouble but he insisted. I was blown away by that level of service. Few places go above and beyond anymore. It was refreshing and appreciated greatly!

Not long ago I was able to give this place a glowing review but only one trip changed all that.
I went with my room mate to get some things for our cats. Normally the food she gets is much cheaper but today it was marked over 10 cents more (per can), which can add up. When asking about the monetary change both workers smirked ignorantly as if we were splitting hairs instead of explaining the jump in price.
One of the workers, Damon, was especially rude. When I was wrung up separately I was going to put my purchase in the same bag as my room mate since its going to the same place. I put the bag on the counter and Damon moved the cans out of reach as if I were going to steal them. He made little eye contact and obviously thought very highly of himself.
If the employees could have done their jobs correctly and nicely I wouldn’t have had to change this review so drastically. I will never return to this store and I’ll be sure to let everyone I know about my lovely experience.

I was so excited when I first noticed this place opened up! It does not disappoint! They have some of the most impressive customer service I’ve ever experienced. I am always greeted with friendly hellos, and always asked if I need help with anything. Jessie especially is super personable, friendly, knowledgeable, and helpful. I feel so lucky to have this place as a resource. I just got a PAWS foster dog with serious allergies and Jessie helped me pick out some great food to put him on to get his skin under control, and she even helped me out with grooming him since I had no prior experience with long haired dogs. Unbelievable! I just can’t believe the level of service you get here. They go above and beyond for their customers.

I love this place. They carry the best quality brands for cat food. Probably for dog food too but I always go straight to the cat food section… since I have two cats. I don’t really require must assistance when I get there because I can read and I’m a frequent customer but for others that I’ve seen, the customer service seems to be at a pretty good level. I did have trouble finding cat shampoo once and one of the associates went out of her way to find a dog shampoo that could be used for both cats and dogs. I love the points reward system they have as it can get you a couple of cans of free quality cat food or anything else for $ 10. Definitely comes in handy.

Dear Mr. Cashier:
The next time you try to up-​sell one of your customers don’t open by berating their current dog food purchase. Especially not someone who is spending $ 95 in your store!
Food coloring and corn in my dog’s food? When you go to the grocery store and buy any «food» that comes in a can, box or bag it’s going to have food coloring in it. (Personally, I buy very few refined foods) And the next time you have corn check the toilet. You can’t digest the whole thing either. The worst part about the corn is it’s a GMO. Monsanto is polluting our agricultural industry with it.
Additionally, the only reason I purchased the dog food at your store was convenience. I needed bird seed and didn’t want to make another stop for dog food. It costs at least $ 4 more at Pet Value than at ShopRite. Are you buying Blue for your dog? It cost three times as much. But what’s in my wallet is none of your business and visa versa.
So, if you want to learn how to sell I suggest you read: To Sell Is Human: The Surprising Truth About Moving Others. Otherwise, hold your tongue.

Pet Valu on City Line Ave is a modern and clean pet store with anything you could want for your dog, cat, bird, or bunny. All members of the staff were very knowledgeable about the nutrition of small animals and provided me with some great tips on supplements and ingredients.
From the outside, the store looks deceptively small, but inside it is actually quite spacious and there is a great selection. I found the all-​natural dog food I was looking for and bought a biscuit shaped like a Phillies cap from their bakery section of treats.
I was happy to discover they offer a frequent shopper discount as well.