Auto Trim Restyling

Had a stereo upgrade from the ancient factory knobs to modern technology with touch screen EVERYTHING to aid in my laziness. I even added a camera to watch myself reverse instead of glancing to my left, right & review mirrors. Oh and I also had Auto Trim install remote start for the chilly days I don’t want to bother going outside to warm my car… I know; super lazy right lol.
Anyway, the Sony system was installed beautifully, sound was superb, the look was awesome and the backup camera functioned just as I hoped. The remote start was off-​putting because it required the I press the lock button on my keypad to operate (I wanted a 1 button push activation) because remember; I’m lazy.
My final gripe involves the stereo install which did not have a tuner therefore I was not able to actually tune in to regular radio nor my SXM. WTF is the purpose of having a stereo you can’t listen to. I contacted the owner (Chris) regarding the job which was well paid. He offered no apologies but stayed he could add the tuners for an additional $ 200! I was floored! Bewildered! Offended! Hot as fish grease!
Needless to say, I got in ASAP for my tuners to be installed NO CHARGE; post bitch-​mode of course. There was no way I was going to come out of my pocket any more than I had for a job that was not completed to my satisfaction. Please note I was extremely detailed & clear on what I wanted when I took my vehicle in initially. This was simply a hiccup on Auto Trim’s part and needed to be made right at no further expense to the customer (yours truly).
³⁄₅ because I appreciate Chris for accommodating my requests and follow up. Also the job was nearly done. However, I’ll keep 2 stars for my inconvenience.
~Christy

Seem to be focused on working with dealers and not quite as attentive to end consumers. Repeatedly had to call to ask for quote and status of car. They did do a very professional job installing a backup camera and side view cameras. They also installed aftermarket headlights but actually left one burned out and didn’t notify me to replace it until after I discovered it. So I went to autozone who actually helped me remove the headlight fixture and put the new bulb in.

Great guys, great service!
Had a navigation system installed a few years ago right after purchasing a new vehicle. Service was quick and guys were very friendly. Over the years I’ve had a few problems, mainly with me pressing the wrong button and screwing things up. Whenever I call, they’re always happy to have me bring the car in to fix the problem. I gave ⁴⁄₅ stars for two reasons.
1. Satellite radio did not come with code used for activation, and I had to go in to have it retrieved. There was a need to do some rewiring with my navigation due to manufacturing problems– which I only found out because I called with a problem.
2. Whenever I call with a problem, they immediately say bring it in. It’s sort of a long drive for me, and I have to ask them to troubleshoot over the phone to keep me from driving way out there. Most times, I’m successful but just annoyed that they never offer to troubleshoot or to show me what they did to fix things when I bring it in, just in case the problem recurrs.
Whenever I purchase a product, I always register it in case of recalls. However, when this system was installed I wasn’t given any paperwork to register the system. When I call, as mentioned before, they’re always more than happy to help. My concern is what happens when they go out of business. Who do I call then?