Walgreens

My advice to everyone is AVOID THE PHARMACY. The people working there are among the most rude, unfriendly, and disinterested people I have ever encountered. Go the short distance to Schnucks or Shop and Save across the street for another pharmacy. The people who do not work at the pharmacy are really nice.

This isn’t just a review for this specific Walgreens; it actually is a general complaint for all Walgreens pharmacies in the West County area. Walgreens pharmacy fills prescriptions on automatic refill and them gives you an automated call to let you know it is ready. Unfortunately, they do not put their address on the message to advise where the prescription should be picked up but instead of letting you know a street address (as would make sense in a GPS era), they will tell you it is «at the NW corner of Big Bend and Old 141» and then do not leave a return phone number in case you don’t know where that site is located. What?! Any cell phone will give you a phone number, right? Unfortunately if you call back the number that comes up on your cell phone, you don’t get a usable phone number. As far as I am aware, no street address exists called Old 141 but I’ve only lived in Missouri for 7 years. Walgreens will call you again if you don’t go through a scavenger hunt the figure out which pharmacy has your medication. However, the second time you are called, the automated system will let you know that you have a certain amount of time to come in or your prescription will be put back. Therefore, you either figure it out or you’re out of luck.
If you’re like me, you drive to the pharmacy where you think you brought your prescription and hope that your refill is there. Unfortunately, since there are so many Walgreens locations, you might not be in luck. Tonight I drove just one too many times to the wrong Walgreens. I have spoken to 2 store managers who said they would pass the information on, but this is not been resolved for several months since my complaint. I’ve been a loyal Walgreens customer for many years, beyond filling 10 prescriptions a month also buying other items. However, now I will no longer shop there, since it has been made clear to me that customer service is not a priority.

Very nice and friendly employees! Best experience I have ever had at a walgreens before!

Convenient location. Would like it to be 24hr store or at least open til midnight.