1-800-GOT-JUNK? Baltimore

The first appt I had booked with them, they failed to call or show up in their 2 hour window so we rescheduled. And I think it’s ridiculous that because one item was a bed (that we had taken apart) the cost was more than initially quoted. The total was $ 829 and on the phone I was told the most it would be is $ 699 for a full truck. The guys did not have shoe covers which most companies working in your home do have; they knocked one of our alarm sensors off the door and did not tell us, and (after I asked them not to) they parked on our just seeded lawn. I would not recommend 1800GotJunk

I LOVE this company. They sent out two people who had a great sense of humor. Worked fast efficiently. And ensures the job is done right. I am so happy my junk is gone. I will recommend them to everyone.

Mike and Ryan were a dream come true. Great communication, sense of humor and very professional. Easy to schedule and arrived within the window with calls to let us know exactly when to expect them. We appreciated their can-​do attitude. They truly went above and beyond.

I had an entertainment center to get rid of. They quoted me a decent approximate price over the phone, and stated when they came to pick it up (and thus could actually see it) they would give a definite price. No obligation. They were available to come the day after I called, which was great. They called an hour before arrival, as stated, and arrived on time. The two gentlemen were friendly and professional. I was charged $ 163 ($ 173 but $ 10 coupon). I was satisfied with the price because no way would I move this thing myself and these days you can’t even give away an entertainment center I tried)! All in all, great service! Would use them again, for sure!

I really liked the website and it was very easy to make the appointment. I was always kept informed when someone would arrive and I received a call within a half hour of arrival. The men were courteous and very professional. This was an easy way to get rid my stuff. I would definitely recommend the company to my friends and would use your company again.

This is a very professional organization. Often comes same day you call, fast and efficient. Cheerful and helpful. Worth the money! Highly recommend!

Had a fabulous experience. Booking on-​line took seconds and they had great follow through. The office people called to check in, and they were right on time as promised. The guys in the field were super nice and polite. So customer service oriented. They even offered to bring fetch us coffee at 8am. Not to mention is was all affordable.

I have used this company multiple times. The last time was June 22, 2015. They are always respectful, friendly and professional. They recycle useable items with the Salvation Army which is a big plus. The cost is very reasonable. Will use them again if needed.

Fairly priced, available on very short notice, extended hours, and courteous employees. What do you want more than this?

Using 1800gotjunk was one of the most disappointing experiences I’ve ever had. When I was cleaning out my basement, I had some items that needed to go to the landfill but others that were in excellent condition and had a lot of life left. I spoke with a representative of GJ and was assured that 60% of the items they collected were recycled or donated. This is what I was looking for. I hired GJ and they showed up, reassured me that items would be donated and recycled. The workers proceeded to remove a piano that needed to be tuned, dragged it across the driveway on its side, then dumped it upside down in the truck, threw bath vanity cabinets that were in excellent condition in the truck, scraping them up along the way, threw a good metal filing cabinet in on top of a marble vanity top breaking the vanity top into three pieces. So much for recycling and donating. In fact, I had a load of trash that I was taking to the landfill at the same time that these clowns left my house. Guess who I saw at the landfill? Yep, the GJ guys with all of the stuff they were going to «recycle.» And, they only charged $ 450 to «recycle» my items. I contacted GJ afterwards and they offered me 10% off of my next GJ experience! Needless to say, there won’t be another Got Junk experience for me. A total waste.

EXTREMELY rude and purely unprofessional.

I don’t usually waste time writing reviews for big chains, but I have to hand it to these people. They really deserve this review.
After doing the run around with every damn charity in town as well as the city and other various bodies, I reached the end of my tether. Our lease was up, we had to have everything out of our house by the next day, and I had 4 large pieces of furniture that I couldn’t sell, give away, or get the city to collect before our move out inspection. Nearly in tears I called 1−800-GOT-JUNK willing to actually pay to have perfectly serviceable furniture hauled away. The guy I spoke to on the phone was helpful, intelligent, cheerful and probably saved my sanity for the day. He also told me how to mend a gouge in my floor. The lady who called to confirm was similarly helpful, intelligent, flexible and cheerful, and the guys who came to move my stuff were helpful, cheerful, respectful of my property, competent, courteous and quick.
A couple of things they did that were extra helpful included: putting a note in my service call to move me up the list if an earlier appointment opened up, which it did. Calling 20 minutes before arriving to ensure that I’d be there and when I said I was 20 minutes away they said (cheerfully) that they could wait. They quoted me a price when they’d arrived and seen the stuff to be moved and assured me that if I didn’t like the price I could say no, no hard feelings. There was absolutely no pressure. And they moved my stuff quickly, competently, and did not scratch the hardwood floors. The price came to less than I expected and they took cash, check or cards right on the truck. And they also assured me that they tried to give anything useable to shelters, charities or even friends and family and what can’t be given away is recycled, when possible.
So to Sean, Cris and Tyrone, thank you so much. You probably saved this exhausted girl’s sanity.

The place rocks, literally.
I had two appliances (dryer and a washing machine) that had to be removed from my apartment in a very short period of time (three days to be exact). I didn’t have any friends available to help out (slackers), so I had to take matters in my own hands. After trying to find numerous junk removal companies online, I felt that there was no hope that I could have these items removed in time, along with a decent price. In comes 1−800-GOT-JUNK.
I made an appointment online for them to come on a Friday morning. On the company’s official website, they have a price estimator based on the amount of items you need to have removed. The amount of items is compared to the truck volume for the price estimate. So for example, if you have items that equal ¹⁄₈ of the overall volume of the truck used by 1−800-GOT-JUNK, you’ll get charged based on that amount and NOT based on amount of hours.
Once the appointment was setup, I was sent an e-​mail to confirm the time and place of the removal. On the day of the removal, I received a call from the workers who were going to be there to pick my junk. They came on time (a little early actually) and were pretty easy-​going fellows. It took them a grand total of FIVE minutes to remove both the washer and dryer (and there were only two workers). Easy as that, simple is 1−2−3.
If you make your appointment online, they give you a $ 10 discount on the total price. They do accept credit cards and yes, they do give you a receipt. If you have junk that needs to be removed without having your house torn apart by weak and/​or drunken imbeciles, hit up 1−800-GOT-JUNK.