Baltimore Cakery

Got our wedding cake from them. Everyone loved it, we went with the raven and little italy. The design was classic and beautifully done. They made the entire cake selection process easy and smooth for the both of us and we aren’t artistic. Highly recommend them!

Have ordered from here once before, which went ok so thought to call again for a standard birthday cake. Unfortunately had terrible customer service which seems to be a common theme. Will not be revisiting any time soon.

Their cakes look beautiful and sound delicious but their responsiveness leaves a lot to be desired.
I thought I’d call them to see if we could get a cake for my mother-in-law’s birthday the next week. I called at least 5 times and no one answered the phone.
The next day, I called again, several times. Again, no answer.
I then tried emailing them through their website. I told them I would understand if it was too short notice. No response at all.
Sorry but if you can’t be bothered to respond to an email or pick up your phone, I can’t be bothered to chase you down.

I decided to get a cake for my birthday, on a whim, and I decided to go with Baltimore Cakery based on the reviews, saying how great the cakes are. They did NOT disappoint. The cake was moist and the icing was perfectly balanced. It was not too sugary and it had a nice, complex flavor. The cake itself was gorgeous. It was just overall such a nice treat, and I’m glad that I decided to get a cake from Baltimore Cakery.

This is where we obtained our wedding cake, and I must say it was amazing! I must say, hands down, their cake was EXACTLY what we were looking for and everyone loved it! The taste, amazing; decoration, amazing; cost, on point; compliments from guests, everyone.
Why the three stars? ((See our update why they are now 5 star!)) They are defensive and disorganized. They even closed down and opened the day before our wedding. No notice and never returned any phone calls. I felt like it was Russian Roulette with the cake and I felt like it was a huge gamble. One of which I did not appreciate on my wedding day. When we were finally get a hold of them their attitude stank and we felt like they didn’t care. I do not know how they make such amazing cakes with such poor customer service.
My recommendation to the management: be more transparent with your plans to your customers and educate yourself on how to speak to customers. If you improve on those two points you will be a 5 star — world class business, no doubt about it.
****UPDATE****
For our 1 year anniversary we had a cake made to relive the awesomeness of our wedding. What do we find out? They became excellent with communication and our anniversary cake was for free!
How nice is that? They got everything right and I couldn’t be happier. You will not regret this choice if you use them for any occasion, they truly are a 5 star company!

The most unprofessional establishment that I have experienced. I was quoted a price over the phone and then was quoted an entirely different price through e-​mail — when i questioned the change to scale down the product to be inline with my budget. I was met with attitude and defensiveness and was told to «try another establishment if I didn’t like the service». As a prospective client I was floored with how rude the staff was to me in regards to a simple request. This place knows nothing of customer retention, satisfaction or consistency. I strongly would recommend against doing business with them.

Absolutely love this place for cake! Their red velvet and butter crème is to die for!

It all started when my mother-​in-​law, who lives in NY, wanted to order a cake for my husband’s 30^th birthday a few years ago. She Googled nearby bakeries to my house, and randomly picked the Baltimore Cakery. She ordered the Little Italy cake and asked if I would pick it up and surprise my husband with it. This cake… wow. The rest is history!
The Little Italy cake is vanilla cake with cannoli filling, but the unique ingredient is that the cake batter is laced with ribbons of cinnamon. It gives the cake an unexpected twist and as you are swallowing, you wonder what that magic flavor is. For his birthday everyone was raving about it, and we said it was the best cake that we ever had. We loved it so much, that it inspired our wedding cake [we had to use the caterer at the venue, but they recreated this for us], and we ordered it again for my birthday this past February.
Highly recommend the Little Italy!

My wife and I got our wedding cake from Baltimore Cakery and we LOVED it! I enjoyed every flavor at the tasting; we were shocked that even the vanilla was REALLY good (so much so, that one of our tiers was vanilla). The almond cake with amaretto icing was super good. The cake was moist and tasty.
Even the tasting experience was positive. We came in and Jill was ready for us with the tasting tray and (unlike some other cake vendors) had a pitcher of water for us to cleanse the palate between tastes. And she let us try them at our own pace without hovering right next to us; she went behind the counter to continue working on a cake, only occasionally asking us how everything was.
My only critique is their communication. After we sent them our signed contract and check, we heard nothing for months (thank goodness we started the process early!!!) — they even cashed a check three months after I sent it! So, if you need something in a rush, I don’t know how they do. However, you can be sure you are going to get a damn good cake.