Bank of America

I had a BoA credit card for 9 years and then suddenly this month I got a notice that they were going to add an annual fee to my account. I have never made a late payment — but have carried a balance on the account for the last few months. The only options I had was to close the account, or accept the fee.
From what I have read online, I am definitely not the only person that this has happened to — and the reasons BoA is charging this fee sound ridiculous to me. After many years of offering a particular service, they can’t possibly make the claim that they need to now suddenly start charging the fee.
I am definitely going to close this account, and will never deal with BoA again. For such a large company, this customer service is very disappointing.

Buyer Beware!!!
Interest rates are low but DO NOT CHOOSE BANK OF AMERICA FOR YOUR LOAN.
BAC is by far the worst bank I’ve ever worked with. Mind you, I’ve owned 4 homes and have never once been delinquent ever on a payment on any sort.
They lie, they are a circle jerk, they lose paperwork, they have no concern for an upstanding consumer like you or me.
Choose almost any other bank and you will be rewarded.
Frankly, I wouldn’t even give them 1 star.

A lot of people love to criticize Bank of America, but I have never had any problems with them. The greatest thing about this bank is that they have branches and ATMs everywhere. Their ATMs are also very convenient, especially the automatic check scanning feature. You do have to watch out for fees, but as long as you’re careful with your balances they aren’t really an issue. Online bill pay is another thing that I love about BoA. Thanks to bill pay I can go months without touching my checkbook.
Edit: I recently had my wallet stolen by some scumbag who decided to try to use my debit and credit cards. BoA immediately flagged the transactions as suspicious, called me before I even realized my wallet was missing and deactivated the cards that had been stolen. I wasn’t charged for anything and I only had to spend a few minutes on the phone getting everything sorted out.
Edit #2: Recently I’ve noticed that every time I deal with a teller I’m asked if I want to open a savings accounts. I closed my savings account here several months ago because the interest rate was a joke and I could get a much better rate with an online bank like HSBC Direct. I understand that their tellers are probably told to give me the same stupid sales pitch every time so I try to be polite about it, but I am sick of being asked to open a crummy checking account here every time I withdraw money!

The staff at the Hampden branch of Bank of America are successful in offering a local, friendly, touch to this monster bank.
BofA may be best known for charging a fee for everything, but these guys were willing to reverse all of them without hassle.