Carchex

My experience with Carchex and Royal Administration is similar to that of Armando from Hollywood. The brackets for my timing belt on my Audi broke so had to replace it along with the timing belt. The adjuster came out and looked at it and agreed that it was bad, even took a video. After a couple days, I received a call from Royal stating that since my mechanic did not strip it down to bare parts they would have to close the claim. That is silly, you don’t need to strip a vehicle completely to repair it or figure out what is wrong. I have since canceled my policy with them and requested a refund through the BBB. Hopefully it will be resolved soon.

This business sucks. In my opinion it’s a total scam. The one good review it has is a fake. If you check out scam website you’ll find out. They promise a $ 100 dollar deductible but you’ll end up paying for the majority of the repairs. It’s sad, I think it’s stealing. Buyers Beware.

I paid $ 1,500 into a $ 3000 warranty for «Titanium» coverage, 3 year 30k miles. There was a little bit of an issue when I submitted a claim. It has since been resolved. Jason at the corporate office was able to get everything squared a way.

I received a call from a female representative from Carchex soon after this review. She expressed to me that she wanted to make things right after getting information based off my review and my feedback on the phone call. I will say that based off the actions that were taken to try to rectify the situation has definitely made me satisfied and I truly appreciate the immediate communication given.

Carchex car extended warranty with Royal Administration. I bought a very expensive car extended warranty with Carchex, serviced by Royal Administration. Let me start by saying Carchex has an excellent customer service, however they should not be selling products from a dishonest company like Royal Administration. Royal is the company that handles your repair claim. I already had had a bad experience with them in a previous car warranty, but I wanted to give them another chance and purchased a second extended warranty. After 3 months into the extended warranty my car rear differential went bad. I took it to a Mercedes shop and Royal sent an adjuster to inspect the differential. After waiting for 3 days for the adjuster decision, the adjuster decided that I have to pay for the labor involved in bring down the bad differential and tearing it down so he can go and inspect the parts inside and determine for how long these parts have been bad. Imagine that, now the adjuster is like a car medic forensics. The adjuster plan was to put the differential tear down fee, $ 800, on my shoulders, and also the risk that the claim would be denied if he determines that the part has gone bad more than 3 months ago before I purchased the extended warranty. I clearly perceived that Royal was looking for a way out not to grant this claim as they have done in the past with other claims, so I went ahead and canceled the extended warranty. Learned lesson. DO NOT EVER BUY extended warranty that is administered by Royal Administration. If you carefully read the contract they give you, you will realize that every word and phrase has been chosen carefully in a way that they always find a way out of the claim, and that is how they make the money.

VERY BAD BUSINESS PRACTICES… they charged 40% more fur an Aston Martin inspection than fur an Audi S4, at the same location and for the exact same inspection as I was informed over phone by a rep… it’s the same inspection … A person shouldn’t have to pay more for the same service just because they can. SHAME ON YOU
The excuse operator mentioned when I confronted why if same:
that they take more time in inspecting body panels and interior on exotic cars than on regular cars which means you must have an exotic car for them to do a good job.