Dunkin’ Donuts

I finally got to experience some of the poor customer service. Yesterday afternoon I stopped in for a nice coffee and a bite to eat. The young man working there was over away from the register working on something. He looked in my direction when the door bell rang (and that tells me he KNEW some one had come in), but seemed to bothered to say Hi welcome to DD, be right with you.
When he got to me, there was already two people behind me. He came over to me, said can I help you… but never made eye contact, he got my drink like there was NO place he wanted to be less than there. Again the two people that walked in after me, he glanced up and then as they got within eye range, did not acknowledge them at all. We all just stood there for a good five minutes while me made my order. One person said something, and walked out.
The order itself was fine, but honest to God, it took forever. I do not know if three people overwhelms this young man, or he always that disinterested in being there at Dunkin Donuts. Something to look at perhaps? A smile and a quick acknowledgement that a new customer has entered… I am pretty is a good start.

Again, customer service is bad. Asked if I could use the restroom and told it was broken. Found another one in the neigh neighborhood. Put my stuff down, bought some food, and all of a sudden, was told «its ok now, the guy fixed it.» Umm… there was no guy in the store.
I’m fine with it not being a piblic bathroom, but assuming I’m an idiot and LYING about it just seems stupid to me.

Coffee = Weak !
Service — Weaker !
The last, and I emphasize LAST time that I went in there the order for two donuts was wrong. I looked in the bag before I left the counter and stated that this is not what I asked for. The husband or whatever he was said that she, (the woman who took the order), can never get anything right. This was so disrespectful that I took the donuts and have never been back. Also like I said the coffee is beyond weak and nasty… Give me a mom & pop shop any day over this nonsense!

My husband and I moved into the Federal Hill area around early March this year and this was our go-​to spot for coffee. I was happy with this place until recently. I don’t know what happened but this place did a 180 on us. The customer service is terrible. The staff is unfriendly and I get the feeling that they just want you to get your coffee and get out.
Not only that, the coffee is TERRIBLE! I stopped coming here for a few weeks and decided to go in this morning to give them one last chance to make my coffee right. I always order an iced caramel coffee. And once again, I was totally disappointed. The coffee was bitter and had no taste of caramel. I have a feeling that they just get rid of the old coffee from the day before to customers in the morning. So do not stop by here.

This Dunkin donuts is absolutely the worst place to go to Ever. Customer service does not exist and common courtesy is dead upon arrival. Today me and a friend ran the half marathon and we decided to meet our wives at this establishment. Me and my buddy took a seat at the window and the debauchery began. Within 3 mins the owner manager yells at us to get our attention and says «are you guys going to buy something». I said we are waiting for our wives to come we just ran in he race and we don’t have our wallets etc. He says nothing and goes on about his business. Twenty or thirty minutes go by and my wife still isn’t here. I decided to ask the man if I could use his phone so I can call my wife. He says no. I was like sir I just ran a race I am trying to meet up with my wife and he goes on to say if I let you use it then I have to let other people use it. There is no one in the store btw. This guy was unequivocally the biggest ass I ever met in my life hands down and the worst customer experience i, ever had in my life. Don’t go here they suck bottom line.

You can’t leave this Dunkin Donuts without a bag of donuts. Literally. No matter what I buy the cashier gives me a huge bag of free donuts. Great if you want donuts, not great if you’re trying NOT to eat donuts!

I go to this Dunkin Donut at least 3 times a week. I work in the area and although the food is mediocre (its just Dunkin Donuts — don’t expect anything fancy) the owners who also work here are not very friendly, and are extremely incompetent. They aren’t very kind to their own employees and on occasions i’ve caught one of them overcharging me, thinking that I wouldn’t notice. If you want coffee you’ll be fine but don’t expect any amazing service.

This Dunkin’ Donuts is exactly average in almost every way. So if coffee and doughnuts are your thing, you can get the same variety here as all the others. I find them to be average. As is the trend, this location also has a Baskin Robbins.
The one thing that sets them apart (according to my husband) is that they call him «Boss» when he is there. He seems to like this. If there was a review for him, I’d make commentary, but this is about The D.D.
If you live in the neighborhood you have easy access, otherwise, watch out for that Fed Hill parking nightmare.