Handy

Wonderful service and only booked about a week in advance! Cleaning was great, and the service provided all cleaning supplies including vacuum. Very flexible and easy to contact. Will definitely be using in the future and I highly recommend!!!

I’ve been using Handy for several months for house cleaning. I’ve been very lucky and have had great results. Todd was prompt and he thorough. He even changed the battery in my smoke detector!

Great service. Joshua was prompt and arrived right on time. He stayed for the allotted amount of time and my apartment was spotless. I would definitely use this service again!

Devonte was awesome. This was my first time using this cleaning service and I was pleasantly surprised. Devonte was punctual, polite and did an awesome job in my kitchen helping me organize a few things in a much more functional way as well as getting up the pet hair on my basement carpet left from my chocolate lab. Awesome job, great service and I couldn’t be happier. Where do I schedule with Devonte again?

Sabrina was fantastic. My house is so clean and fresh! Very nice and I highly recommend her. Thank you, Sabrina!

Working 2 full time jobs I find that housekeeping is the first thing that gets nixed off of my to-​do list. After talking with some coworkers I was told that some of them use Handy for their cleaning. I am very impressed to say the least. Joshua showed up on time and did a wonderful job hitting the large «problem areas» in my home. I told him that cleaning my basement wasn’t necessary but when he saw how dusty the entertainment center was he dusted it. Joshua also wanted to make sure we were happy with the job he did and offered to fix anything that we were unhappy with. I am looking forward to my next booking.

My first cleaning was canceled 30 minutes before the appointment by the provider. I was given credit, rescheduled and Zora did a good job. 2 weeks later Monique did a nice job and 2 weeks later Todd did a great job. I started recommending the service to others.
Unfortunately I just had a no-​call no-​show with no contact info. I might try the service again but for my regular biweekly needs this is a 5 star concept with 2 star execution.
Now excuse me while I go wash my dishes.

Have been using handy for about 6 months now and has had Antonia for my now regular weekly cleaning and i love her! Shes by far my favorite cleaner. She does a great job and lets my (100+lb) dog follow her around and never lets him get in her way. When she has extra time she helps me organize and all. Would rate her 100 stars if i could.

I really wanted to like this service, but I just cannot give it more than two stars. Maybe I’m being too picky, or my expectations are too high because I’m a pretty thorough cleaner — and I could have done all the cleaning that was done in my apartment myself. I just noticed that there were a lot of places that obviously weren’t cleaned that should have been (like the bathroom counter by the sink) and I’m most irritated by the fact that there is a slight but still very apparent bleach stain on the carpet by my bathroom door. I feel like that’s just unacceptable — especially when I could have cleaned everything myself and not stained my carpet.
Additionally, our handywoman was 45 minutes early to the 7AM appointment and called asking if she could start at that time. If I wanted that to be the start time (and there aren’t even slots available then) I would have requested that.
Luckily, this was a first time occasion that came with a decent discount at $ 42 for 2.5 hours but it’s absolutely a last time for me. As I cancelled the service and all future bookings altogether because they enroll you in a plan, they offered me an hour free. Even with that deal, I can’t justify this service. No thanks! Apparently the saying rings true — if you want it done, do it yourself.

Used Handy a number of times. Rose is my absolute favorite. I don’t want anyone but her. I will reschedule if she’s not available. Handy should absolutely clone Rose :-)

I’ve been using Handy for months now since going back to school I wanted a hand with household cleanup. I’ve used a few of their employees and Juwanna has been one of my favorites so far. She’s always friendly and prompt. Very professional and she remembers what I like to have help with. Handy has been very easy to use. I use the app to make and change appointments. I would recommend this service to friends (and I have)

I bought a Living Social voucher for cleaning services and several months ago, I booked my cleaning for the Monday before Xmas. Handy had emailed me several times confirming, reconfirming, texting, re-​texting confirmations. Thirty minutes before the appt was about to start, I got an email saying the cleaning person called out that day and they were unable to book anyone else.
So, they took it upon themselves to rebook my appt for Tuesday at the same time. And as of 6 hours later, none of their «cleaning professionals» had picked up that appt. I thought to myself — let me call someone because this is really unacceptable. OH, THERE’S NO PHONE NUMBER ON THE WEBSITE OR ONLINE OR ANYWHERE ELSE.
I canceled my service and Handy attempted to charge a $ 15 cancellation fee to ME, when it was they who canceled my appt. Customer service emails are all canned responses. Living Social refunded my voucher after I asked them why they sold me a voucher for a company that has 291 active BBB complaints against them.
After reading the reviews here, I have to wonder — Is this a real cleaning company or some kind of social experiment?

I booked a cleaning person the week before Christmas using a coupon that significantly reduced the price. Subsequently, I read A LOT of negative reviews on Handy and their professionals. I was pretty worried going in but was presently surprised with the cleaning. The cleaning professional was late and based on reviews that seems pretty normal for Handy. If you are a trusting person, I would recommend leaving a key and not planning your day around their schedule, because you will likely end up annoyed. I paid extra to have my oven cleaned and it looked great. She spent the full 3.5 hours cleaning with no breaks.
I think the majority of the negative comments on Unilocal should be taken with a grain of salt. For starters, this service is reoccurring and if you don’t want any additional cleanings you have to go out of your way to cancel your account. If you don’t, you will be charged and you will have to deal with Handy’s customer service department, which is a miserable process with any company and inevitably results in bad reviews. Secondly, I think people have unrealistic expectations of what one human can do in 3 hours. I am a perfectionist and definitely took note of areas that could have been cleaned better BUT she covered a lot of ground in 3.0 hours and did more than I could have done in that time. Given 3.0 hours I could probably cover the bathroom and would have spent most of my time obsessively scrubbing the jets in my bathtub with a tooth brush.
Given the million of coupons around reducing the price, I would definitely use this service again.

After leaving this review, I did finally receive another two emails. One told me how to book using the LivingSocial voucher, which I’d already done correctly the first time, and a second stating that I would be receiving the $ 61 back to my credit card which I have in fact received.
Now for the service itself. The maid texted 15 minutes before arriving that she’d be 15 minutes late. Well after 20 minutes, I took a look outside to make sure she wasn’t lost. I see a woman sleeping in a car outside my house, clearly with cleaning products in the backseat. I gave it another 5 minutes and finally called her. I watched her wake up, miss the call and then realize that I had seen her sleeping.
So, she was a half hour late to begin with. My boyfriend stayed at home and I was running out the door to work. The website wasn’t clear but apparently doing dishes is part of the deal. He didn’t realize what she was doing until too late. We were having guests for Christmas and needed bathrooms and floors taken care of, not dishes. To her credit, however, the stovetop looked fantastic when completed. The bathrooms were okay but the details of dusting/​wiping down the baseboards were nice. She did stay a half hour beyond the appointment due to being late.
Given everything, it was okay. Maybe we needed a longer appointment, maybe the site needs to be clearer– either way I think this service changes depending on the cleaning pro you get. Either attention to detail and perfection but less rooms touched, or a basic clean in every room.
Overall, I’d like to work with a company that doesn’t require a Unilocal review to get my money back, a service that’s on time and on my schedule not a mandated weekly/​biweekly/​etc schedule that holds my credit card hostage.

My Mom just turn 90 this year and she has had cleaning people in the past Sade came yesterday clean for 2.5 hours hear what she wrote me «I would like to stay with Sade — even if I would have to change to a different day! I am very impressed with the way she took care of things and no reason to try anyone else if I can have her. This is one reason I have drug my feet about having someone come in regularly — seemed more trouble than was worth it to have to train to how I want things done, etc. etc. xxx»
So I let Mom write the review!

Renee was great. The price was great. She coordinated before hand and was there on time. She did everything I asked and knew how to do most of it better than I would have done it. I definitely recommend Renee and the Handy system to anyone looking for a home cleaner.

A booking made, reconfirmed by three emails, suddenly disappeared. No email about a cancellation, no offer to reuse the coupon code I had, nothing. Completely unreliable service especially with no direct way to contact Handy.
Edit: I have tried to rebook three times now, and each have ended without a Handy professional showing up. This is a ridiculous «service.»

I have used handy a lot but I am done.
The cleaning guy I had today actually did a good job, but my issue is with Handy and their lack of customer service.
I had a groupon months ago that was supposed to be applied to an order, it never was. Even though their customer service said they were «looking into it».
I cant stand that their system books cleanings for your automatically. Even though I seem to cancel upcoming booking they still keep surprising me with bookings I did not make.
Today I tried to call them because my cleaning was supposed to be 3 hours but the guy finished way early. I gave him everything I could think of to do but he still finished an hour early.
I tried calling them but of course, no answer.
Their service is horrible.
I will not be using them again, its not worth it if you cant ever speak to a person.

I am scheduled to move today and booked movers on Handy almost a full month in advance of this move. Last night at 10:00 PM I received an email letting me know that I the movers were no longer available and they are not be able to locate any replacements.
As of now, I have been unable to book any other movers. Handy had almost a full month to figure out nobody would be available. Instead I now have less than 12 hours to figure out how I am going to get my furniture up to the top floor of my building without any elevator. This move is physically not possible for me to complete myself and I have to be out of my old apartment today.
Thanks to Handy, I am now in an utterly impossible situation. So disappointed and will absolutely never recommend.

So frustrated with this company. I paid $ 66 ($ 81 3-​hour service minus a promotion) for a joke of a cleaning job. They literally did not enter my entire 2^nd floor. All the bedroom doors were closed and locked (the kind of lock you can open with a fingernail). I assume this was the cleaner’s way of covering themselves when I called the next day to complain that they did not clean half of my house? The downstairs was barely vacuumed, not dusted, floors not washed, kitchen sink not cleaned.
Bad service happens, I get it, but what really pisses me off is the shady business model of Handy that does not provide a phone number to file a complaint. I have no way to recoup my expense on this. I will be pursuing a refund through my credit card company instead.
DO NOT USE THIS SHADY COMPANY! Plenty of great individual contractors out there — I suppose this is what I get for looking for a deal!