KB Tours & Travel

Our church group chartered a bus with a contract of over $ 9,000 for a luxury coach bus with leather seats and wifi. The bus was to pick us up at 8:30pm for a 9:15pm departure. When the bus was late and we called the dispatcher on duty we were told the bus had a flat tire and would be 30 minutes late. While we tried our best to entertain the nearly 50 adult and children passengers for the nearly 3 hour late bus, we were surely disappointed by the dilapidated bus that arrived at 11:15ish. When the two drivers got out with their white dress shirts completely untucked we were a little taken aback from the lack of professional appearance. Our contract was for a driver to pick us up in MD, that would drive us an appointed distance, where we’d meetup with a different driver to switch off, and drive us to our final destination of FL. Instead what we got were two drivers upfront decreasing our available seats. On top of that, the bus smelled stagnant and the restroom smelled like a «dead person» according to the nurse who checked it out before the rest of us boarded. In addition, there was a cracked window on the passenger side that stretched the entire bus window’s length, a hole around 2 inches wide and 12 inches long on the passenger door side of the bus where our luggage was being stored, top and bottom brake lights and market (parking) lights were out, along with several surface scrapes and bruises around the exterior of the bus. These deplorable conditions are completely unacceptable and the dispatcher on duty never returned our phone call (he was supposedly on another call)!! Wouldn’t recommend!