Kleenize Rug Cleaners

Took an expensive carpet with wine stains to Kleenize. They said they would get the stains out. They didn’t. When I got the carpet home, the wine stains were faded but readily seen. They charged me $ 122, which is a lot just to shampoo an 8×8 carpet IMHO. When I came to pick up the rug I was told Cash or Check only. I had only $ 108 in cash. I was amazed they would not accept a credit card or allow me to send them the $ 14 I owed them. They said there was an ATM down the road. I did not have my debit card with me. I had to come back the next day (40 miles R/​T) to get my rug.
This company does not emphasize customer service. What ever you do, dont show up at Kleenize between 12 an 1 pm. Every employee they have goes to lunch at 12 noon no matter how it affects their customers. You would think they could alternate their lunch times to better serve their customers. Won’t go back.

We took our church banners in to be cleaned. They ruined them. Also, they were offering to sell us rugs other people had left and not picked up. We won’t be back.

I loved everything about this place! My rugs look fantastic! Highly recommend this place

We took two pale blue carpets to them. When we picked up the rugs we were not ready to put them back down and stored them on our closed in porch. One rug got BAD mildew stains — our fault entirely. Kleenize had to cut a few inches off the rug because it had started to rot, sewed the fringe back on, and I thought the cost was very reasonable, considering the amount of effort that went into it all. Also, they offer a discount if you take in your rugs yourself rather than have them pick them up. Can’t speak highly enough of them.

We take in two rugs every year and they do a great job. Take a check book or cash. This is a very effective, simple operation.
Peter S
Orchards, MD

White wool rug returned the same same way it was taken in. It was not cleaned at all. I would never take anything to these people. I cannot express my disgust with the way these people do business.

I used to take my rugs there all of the time. Not after my latest experience.
We dropped a rug off for them to remove dog urine. We never unwrapped the rug from the cleaning and put the rug in the basement. A year later, we had professional carpet cleaners in to clean a stairwell and had them bring the rug up from the basement. The cleaner unrolled the rug and put an ultra violet light on the rug. Dog urine stained. Kleenize failed to clean our rug. We had the mobile carpet cleaner clean the rug.
It seems to me that dog urine is easy to remove. Kleenize couldn’t do this simple task. Makes me question if my other rugs were ever cleaned.