MaidPro

Did not show up.
Did not call to explain or apologize. Can’t reach anyone. No explanation. They have to reclean every second time they come as it is. RUINING my vacation by making me stay up ALL NIGHT to do the job I pay THEM to do is just the icing on the cake. Do not even bother with these people.

THIS IS THE WORST THING THAT HAS EVER HAPPENED TO ME. The employee at MAIDPRO ran over my six month old baby Akita in the driveway. She said she saw it but thought she could get around it. She smoked a cigarette in my driveway while my puppy bleed from all orfaces and screamed. Later on she promised me a free cleaning and donated 100 dollars to an animal shelter. When I called back (in an absolute pinch due to visiting friends) and asked for her to make good on her promise she explained that when I had told her to no longer contact me initially that that broke her from any binding agreement to give me ONE LOUSY CLEANING. Meanwhile I suffered a mini breakdown after carting my squealing bleeding angel to a merciful death. The owner of MAIDPRO who’s name is KELLY IS A SOULLESS HEARTLESS MONEYGRUBBING LOSER! I could have easily paid for a cleaning! I just thought she might have the decency to provide the pathetically unequivocal service she had offered.

Boy, this was a hugely disappointing experience. My wife had 2 lengthy conversations with a manager, and was very impressed over the phone, so she agreed to pay $ 400 for a full deep cleaning. The house is almost completely empty, in preparation of getting it ready to list for sale, so a full cleaning before painting seemed like a good idea. The price tag seemed ridiculous to me, but I agreed, since MaidPro agreed to clean nearly everything that was within reach. Two cleaning employees were there for nearly 3 hours, and a third employee came at the very end. When I got home, just minutes after they left, I immediately noticed a few things that weren’t cleaned at all, so I walked around and checked more closely. If we hadn’t been charged $ 400, some of what they missed or half-a$$ed would have been laughable, but at $ 400, I wasn’t laughing. One bright spot was the microwave oven, which went from pretty dirty to looking like brand new. That was the only bright spot. Dust and cobwebs and carpeting and light fixtures, and faucets and the insides of windows, and ceiling fans, and just about everything else was either completely forgotten or just glossed over. That morning, before I left for work, I even (purposely) left 2 dead stink bugs in plain site on the bathroom floor. Sure enough, they were still there when I got home. My wife called the manager and politely told her that the crew missed a lot, and the manager took off $ 100, but she didn’t offer to send someone out to clean what should have been cleaned. I think most service companies these days just figure on doing some of the basics and toss the customer a discount at the end to make them happy. It didn’t make me happy. This «cleaning» service was a week ago, and I’ve spent the last week wiping ledges and window sills and walls, and cleaning fixtures and ceiling fans and everything else I notice that was missed or half-a$$ed, in the midst of working on other house things. We had to put off the painting because of the poor cleaning effort (it’s hard to paint or tape over dust and dirt). Last week I went on MaidPro’s site and said much of what I’m saying here, but of course, I never heard back. When you go to their website, the first thing you see on the home page is that they customize and personalize according to the customer’s needs. What a joke. The checklist they use is obviously the same one for every cleaning job, and absolutely nothing about our agreement with them was «customized» or «personalized,» and unfortunately, other than the microwave oven, their cleaning service was mostly a joke.. . except I’m still not laughing.

I liked what they did with toilet paper by making it into origami works of art. The cleaning was decent, nothing fantastic. But that’s about as nice as it gets. It took her longer to fold the toilet paper than it did to clean the stairs.
There is a long questionnaire you have to fill out before receiving a quote. They messed up and forgot we had a third floor, so we had to wait for a half an hour for the office to get back to the maid to tell her whether she can do it or not.
There is also a FOUR hour window during which the maid will come to your house, there is no guarantee when. My boyfriend had to take off work and sit around waiting all day because we didn’t trust a stranger with our keys, no one personally called to make an arrangement etc.
Lastly, I tried rescheduling a Friday cleaning (because I have class, boyfriend will be away and I have NO clue who is coming over, plus I live in the city…) to a Saturday cleaning and they DARED to request a DOUBLE charge! Went from $ 115 to $ 230. Are they insane??? Never dealing with them again.

Finding a reliable cleaning service is hard. After a long search, I went with a company I found off of Angie’s List. They were courteous, and the only service that wanted to do an on site quote. They did a good job cleaning, but wasn’t as «perfect» as I wanted it to be. After several times, they actually fired me; stating «it has become financial unviable to clean to your standards given the scheduled time»
So, I submitted a couple online quotes and was called back almost immediately by Maidpro. Admittedly, I was a bit skeptical given my history with them. But, I decided to get a quote. The local office called me the next day and actually remembered the poor review I left on Unilocal.They assured me that my home would be cleaned consistently and any issues would be resolved immediately.
They have been cleaning my home for a couple months now. Is it perfect? No, but it is darn close. Each time they miss something, I email them (and they offer to come back out to re-​clean) I find this unnecessary, but my way of checks and balances.
I’m sure our cleaner, Kelly W dreads coming to my home, but she does a good job. I’m quite satisfied with Maidpro and appreciate their desire to keep customers happy.

Was impressed by the Maid Pro tv ads that stated that they work around your schedule. Couldn’t be further from the truth.
While working to get a quote… and you do have to work to get one, multiple corporate phone solicitors will hound you everyday attempting to get you to scheduled ie your credit card number. each stepping in with no record of the process you’ve made with the last person…
In the end «working around your schedule» means «we start anywhere within a 4-​hour window»… it also means the local office won’t call you to clarify answers to questions the «Maid Pro SWAT Phone» team can’t answer (which is most questions) and a half dozen more headaches… THEN I REALIZED… «Hey! Who is suppose to be working for who?»
Long story short… Maid Pro will not be working for me!