Mark’s Body Shop

I have had several instances where I needed the expertise of Mark’s. They have always been upfront about everything. When it was needed they battled insurance to make sure repairs were done the right way. The staff is friendly and respectful. I cannot emphasise enough how impeccable their repairs have been. I’ve been a loyal customer for over 20 years and, if needed, a loyal customer in the future. Thank you Mark’s fit all you do.

Mark’s Body Shop did an amazing job on my 4Runner. It was first accident so I was completely clueless. They explained the process, how long the repairs would take and they helped me with my rental. They made a stressful situation a whole lot easier. When I got my truck back it looked brand new. It was perfect and so clean! I highly recommend Marks Body Shop. I would not use anyone else.

Wow! Simply Wow! Took my 2014 Ram 1500 in for repair. From the time I walked in the door to when I picked up my truck I was treated like family. The staff was very friendly and extremely knowledgable. Insurance companies can be difficult to deal with but Mark’s handled all contact with mine after I made the initial call. When I picked my truck up I couldn’t believe the quality of the repair. They cleaned my truck extremely well. So well I didn’t want to drive it in the melting snow. It never looked so good as when they repaired and cleaned it. I couldn’t be happier and I highly recommend them for any and all repairs!

Mark’s Body Shop is fantastic. I was looking for a Honda Certified collision center after someone rear ended us in our Honda Accord. They held our hand throughout the process and returned our car back like it had never been hit. What most impressed me about them is that they negotiated, «read fought with», the insurance company to make sure the vehicle was repaired to Honda safety standards. Go there, you will be extremely happy in the end.

BEWARE! Marks Auto Body claimed they’re «Pro Consumer» but was anything but. Once they got my car, they treated me like dirt. I wish I’d never taken my vehicle to this place. On Friday, September 18, 2015, I dropped my BMW off at Mark’s Body Shop for repair of two small almost unrecognizable dents. I’d given them the insurance company’s estimate of about $ 1,483.95. On Tuesday, September 22, I received an estimate from Mark’s for additional repairs of more than double the insurance company’s estimate. Mark’s added items like «final car wash» and «protection of undamaged vehicle parts», items other shops don’t charge for.
On Wednesday morning, I received a phone call from the insurance company that they were not paying the additional items and Mark’s sent it a day late. I immediately called Mark’s. I asked Tracy what my options were and why someone at Marks hadn’t called to tell me this. She said to «file a complaint against the insurance company with the insurance administration or the Attorney General of Maryland.» This could take months. When I told her another body shop accepted the insurance estimate «as is» without the added costs, she put me on hold and never came back. I called back and spoke with Mark, Jr. I asked why didn’t he call the insurance company before the deadline and he said, «That’s not our normal practice.» It’s basic common sense. I told him I didn’t want him to do any repairs on my car and I was taking my car to another shop. He threatened that he’d email the name of his attorney, but never did.
On Thursday morning, Mark, Jr. sent me an email stating that they were charging me $ 60 per day from the date I first brought my car in although they didn’t have my car ready to be picked up. The contract I signed, which is FOUR PAGES long and small print, states I have 7 days after notification before I incur storage fees. I then sent Mark, Jr. SIX emails again requesting they NOT DO ANY WORK ON MY VEHICLE AND TO RESTORE IT TO THE EXACT CONDITION AS WHEN I BROUGHT IT WITH ITS ORIGINAL PARTS. I also asked when I could pick up my vehicle, but never received a response. Late that evening, I received Mark Jr.‘s email with a final bill for $ 754.40 including $ 254.00 labor to «remove and re-​install» (R&I) several parts, storage, an «administrative fee» and $ 500.00 «parts». His email said he’d need one hour advance notice before I picked up my car. They would not release my car until I paid.
On Friday, September 25, at 1PM, I sent Mark an email informing him that I would be picking up my vehicle at 3PM. I arrived at 2:50PM. I went to hand Mark my credit card and he said, «This is a cash only transaction.» I reminded him that the contract says «we accept all major credit cards» and he never told me I couldn’t pay by credit card. He refused to discuss it and ran into his office. I left and returned at 4:30 PM with the cash. Mark said my car was still disassembled and not ready and he demanded I pay up front before getting it ready. He never told me this before. He would not allow me to see it.
After I paid the $ 754.40 cash, Mark Jr. came out, walked up to me and for the first time told me, «You won’t be able to drive it,» and that I’d «need a tow.» This was just before 5PM on a Friday! He then pulled my car out; it was unrecognizable and totally dismantled. The rear bumper, inside door panel, rear lights, rocker molding, trunk, door handle, and several other pieces were all removed. Mark and his guys put my car pieces all on the ground. They put the screws and other small parts in plastic baggies all over my trunk. When I asked for an itemized list of the «parts» he charged me $ 500.00 for, Mark said, «That’s all we’re giving you,» and walked away. He closed and left me there without a tow, my parts all over the ground.
I had to wait outside Mark’s until the tow truck arrived. The new body shop let me leave my car throughout the weekend. On Monday, they did an inventory and discovered Mark’s had not returned all of my parts and asked me to contact them. So, after all of the ill will, aggravation and frustration and nightmare with Mark’s, I had to still deal with them for return of my parts worth $ 800.00. And Mark’s never gave me an list of the parts I paid $ 500.00 for.
I am entitled to a full refund of $ 754.40. Mark’s charged me and I paid $ 254.00 labor to remove and re-​install parts (R&I) but it refused to reinstall anything and spitefully returned my car in pieces. Marks did not keep me informed (it received a check from the insurance company for the repairs and tried negotiating with the insurance adjuster behind my back to keep the business (and the check)) and had the nerve to charge me for storage. Mark’s was rude, uncooperative, unethical, unprofessional and downright nasty (and has a reputation for suing insurance companies). I would never entrust my or anyone else’s vehicle to Marks. I’ll tell everyone do not use Marks Body Shop or recommend them ever.

I spent $ 13,000 with this shop and my car was not repaired properly. I received extremely poor customer service on top of it. Mark my back seats look horrible. You all lied to me; it does not take five weeks to repair a car. Jason told me it took almost four weeks for my back window glass to come in, I called GM and the glass only takes two days to be delivered. It was never on back order neither was my leather for my back seats on back order. When a customer wants to speak to you after they left work concerning their car you should always be available. I had a very bad experience and spent a lot of money in the process. You all were so rude that you would not even go over the repairs.

Can’t say enough good things about the people at Marks. Very professional, helpful, and they do great work. They handled all of the issues with my insurance company and had a constant line of communication with me to keep me informed on the process. Car looks better than new! Won’t hesitate to drive the extra distance for their quality of work AND customer service!

Best body shop in Baltimore! I’m a repeat customer because they are thorough, fix the car the RIGHT WAY, no matter what the insurance company says. Everyone is friendly and you can’t beat the customer service! Great people, great work!

Mark’s Body Shop did a superb job on my 335i after I messed it up really well on a median. They certainly look after the customer’s interest, as opposed to the insurance company which will do what it can to take shortcuts with using refurbished or non-​OEM parts. That being said, there was a lot of tug-​of-​war between Mark’s and the insurance company with a lot of one throwing the other under the bus and vice versa. However, most of that is on the insurance company trying to save money. So be patient getting your car back, knowing that it will come back the way it was before your accident. I hope I never have another accident, but I would only want to go to Mark’s if it (God forbid) ever happens.