MECU

Zero stars. How is this place still in business? A synopsis of the most recent issue follows.
I made an ACH payment from my credit union to my son’s MECU loan account on 5÷11÷15. A few weeks later he started getting late notices for that 5.11.15 payment. After several failed attempts to get answers to where the payment went, getting conflicting answers, being told that my credit union requested a return of the funds, getting my credit union involved, opening a case with the check processing vendor Checkfree, and refuting and disproving all of the statements MECU has made we filed a complaint with the Office of the Commissioner of Financial Regulation. I will update this review when we hear from that government body.
MECU is a shining example of how NOT to do business. That place is insanely incompetent.

Their website seems to have improved since the other reviews were written. They have FinanceWorks now which has helped me manage my finances tremendously by bringing all my accounts into one place and categorizing my spending and income.
Customer service is on the slow side but friendly and helpful. Some of the literature was confusing but they cleared all my questions up over the phone.
I get 3% APR and ATM fee refunds for using debit and EFT’s. The ATM refunds are only half of the fees but hey, it’s better than nothing.
The stuff that knocks off stars for me is the lack of locations downtown, although the number of non-​fee ATM’s are growing, it is not clear where a check can be deposited. It also takes them forever and a day to clear a check and process a bill payment.
But I prefer them over M&T because they’re not a greedy bank, I get interest just for looking pretty, and FinanceWorks is pretty awesome, replacing Mint.

Horrible! I was preapproved twice and they rescinded the offer from their head underwriter Melissa Hurlbut. They made me sign up for their online checking, savings account and wasted my time and all documents I had to fax. DO not waste your time… S.M.

I would re consider if you are thinking of placing your assets with a financial institution like MECU.
First, I’ve never seen a banking institution who’s phones have so many issues. There are times that the entire phone system isn’t operating… yes, these are during the listed hours of operation.
The online banking is a Joke. I keep calling to access it and I was told to wait until September. This is 2014, what bank doesn’t have working online access?
The customer service offers all the charm Baltimore has to offer. If you enjoy speaking to people who don’t listen to you or enjoy going to the MVA then you’ll love the service here.
I will state it’s been almost a month since I opened an account. I still don’t have an account number and can’t access anything online. I received a debit card but can’t access anything. I don’t even have a way to put money in my account. I can’t even get through to a teller on the phone to have my account terminated. I feel like I’d have better luck terminating my Comcast service.

Going into MECU downtown is like a social experient in Southern-​style passive-​aggressive hostility. Pace is slow as molasses. Long lines are the norm. There’s always one teller behind the counter who appears to be doing nada, even when there’s a ton of people waiting. But if you dare to show any impatience, you’ll only get treated with even slower service. Staff does not care about the value of their customers’ time – although they put a lot of effort on ‘hi how you doing?’ and engaging in small talk. The MECU website is a dinosaur compared with other banks, and phone service is a joke, e.g. getting your online access restored will require 20+ min including hold time. So why do I bank here? Because it’s cheap, there’s no fees, and the Bank of America across the street has even worse service.

I wish I could rate them with less than 1 star. If you are the seller of a home and the buyer is using MECU for their mortgage don’t walk away, sprint away from the contract. The dates they give you for settlement are worthless, it can take a full month longer than they advertise. The staff either intentionally give you the wrong information or they are incompetent.