MedStar Union Memorial Hospital

I have an acute condition and need to see my primary care doc. I called the office and was put on hold for over 14 minutes, after which I had to attend a meeting for work. I called again and no one answered the phone and was told to leave a message. After not receiving a call back the next day, I called again for any family/​general medicine doc. Not one could see me. I tried to book a doc using their automated online system and it was not working. What do you need to do, to get a damn doc?

After experiencing excruciating back pain issues with no home remedy relief, I opted to go to Union Memorial. I can say that the experience was 5 stars beginning to end. I arrived at the hospital ER around 9:30 a.m. midweek, to a virtually empty waiting room. The staff was courteous, friendly and professional. My consult and xrays were all completed within an hour! Never EVER have I had this type of customer service in a hospital setting in Baltimore.
Great work, Union Memorial!

The friendliest staff ever. We were treated with such respect and compassion. You can tell everyone here loves their job and have trained their staff! I will be coming here for any other needs I may have. I am 100% satisfied with the care I received. Thank you to all the staff!

I was born here. Most of my doctors are here. Although it is not close to my home, it’s worth the travels. I’ve had a few surgeries, and blood and iron issues and they have nursed me back to health each time. Even when I’ve needed immediate care, I take the drive because I know they will get me back on the mend quickly.
Some of the hospital staff in the Baltimore Metropolitan area hospitals scare me. The staff here is always helpful, caring and friendly. This is of course MY opinion, so go where you feel comfortable and where doctor’s will listen to your every need.

I visited my mother today on the 8^th floor today. She had a shoulder replacement last evening and then spent the night in CCU and was transferred around 1:30 to the 8^th floor. For 3 hours, while I was there, no nurse came in to check on her. After about 2 hours I began to inquire and was told by the nursing assistant that the nurse would be in shortly. Still the nurse or charge nurse did not come in. I had questions about her medications, her not urinating, ice packs being applied and I was not until I went out and made a fuss did we get any attention. I am appalled by the care she is not getting and I feel like I should have spent the night with her to make sure she gets care. Is that how you should feel when your mother is in the hospitals?
Laurie Balzarini

Originally, my dad was in the emergency room, However, they did admit him to the hospital. I have to say that I am just as pleased with the hospital part of this hospital just as much as the emergency room. I actual felt comfortable in leaving my father here for inpatient services. They are assisting him in getting him well. They are not rushing him to get well as to he is an older person and most times if they are not completely healed they end up having to return. Keep doing great work Union Memorial. I am satisfied with what you are doing.

The campus itself is slightly nerve racking if you are unfamiliar with the lay out. The ER is not easily accessible from the main entrance and requires a separate walkway /​check in process.
Most of the staff seemed nearly clueless when trying to find a certain cubicle, regardless of if they are students or whatever asking the nurse at the nurse station should be some what like a go to for information. Once I did find the cubicle, the resident doctor was friendly, fast, and performed the stitch work quickly.
Overall the experience was less than stellar and I came just to visit a family member — 3 stars.

Recently accompanied a family member through surgery and follow-​up physical therapy at the Sports Medicine dept. EVERYONE at the hospital was friendly and helpful. The surgeon and crew were professional, always asking if we had any further questions. I do recommend persistence when calling to get the appointment with a surgeon (or maybe it was just this case). We have had a positive experience and everyone I’ve talked to about the hospital, both young and old, have been happy with its hospitality and competency.