Michael and Son

Coaxed my mother into a new water heater and sump pump. Shady crew. My water heater was brand new, wonder who they sold it to. This isn’t over. Sump pump was fine being it just rained 20 days and I had no floods. What are you trying to do over there? Won’t be in business for long with these tactics. She called the for cabinets and now everything is wrong with my house as far as they are concerned and trying to add to the bill. Do not use this company.

I was in a bind when we woke to no heat. With a blizzard on the way and a 17 month old we were nervous. I called a few places but no one called back or couldn’t come out until after the storm except Michael and Sons. Our electrician Todd Krems was on time, helpful and nice. He wore gloves and booties while in my house to assure he didn’t stand anything in. Bonus points in my book. He fixed our issue immediately and gave us advice. We will absolutely use Michael and Sons again.

Scheduled an appointment on a Wednesday for Friday. Was given a window of 2 – 6 pm, and was told that the technician would call ahead of arrival. At 5:50, with no call and no technician, I called them back. I was shuffled on hold for a few minutes and told that the sales representative wasn’t answering their phone. They offered to send someone else, that should arrive in about thirty minutes. After already waiting four hours, I had no interest in waiting longer. I was a bit surprised that they made no offers to try and keep my business.

Overpriced and did not see the job through to completion.
I called Michael & Son because of a burst pipe and water damage in my basement. They said they would take care of the job. Here’s what happened:
Two guys (very professional and courteous) came over, tore out the carpet padding and baseboards, set up a big dehumidifier and fans, did mold and mildew treatment, and left. This was only in a 6ft by 8 ft area.
They came back a day early and picked up the equipment. — $ 2,200. I should have went to an equipment rental place and done it myself. Lesson learned. The basement still smells like mildew.
When I called back about scheduling to get the carpet padding and baseboards installed, and to get the drywall fixed, they said that I was not in the service area for those jobs. I live in the middle of Baltimore. If they can send techs out to do the first ¹⁄₃^rd of a job, why can’t they send out people to see it through to the end?
So, my basement is in disarray — carpet has no pad, baseboards are gone, furniture out of place, holes in drywall, and it still smells. They will not send anyone out to finish it. So, for about an hour and a half of labor and an incomplete job — $ 2,200.
Use someone else.

Was promised a gift card I never received so I am taking this back down to 1 star. what a bunch of cronies!!!
************1^st revision************
after M&S found out how unhappy i was, they became willing to work with me. I was thankful they considered reducing the price of their service. The price now is a lot more reasonable, and like i said before the technician was very nice (prices are set so he did not make them up). I also just received a nice thank you note from him in the mail. For these reasons this is the adjustment of my review. From 1 to 3 stars.
***original review***
If you would like to call this company, you might start by bending over and lubing up, because it’s gonna be a painful ride.
I would love to know why the installation of a part that took 2 minutes (I am being liberal here, it actually only took 1:30 but I will generously round up) costs $ 250 in labor? Your labor fee is $ 7,500.00 AN HOUR??? What are you an HVAC technician to THE STARS? This is ridiculous, mind boggling. It makes me throw up in my mouth thinking about it. And that is after the $ 89 fee to come in and diagnose the problem. The part itself was $ 30, making this entire thing even more confusing. Is it better to gouge your customers or be fair so they are actually repeat customers who spread the word? I will be spreading the word alright, Everyone I know will know NOT to call this company.
The Technician himself was nice, but that didn’t make the metaphorical rape any sweeter.

This company is horrible. Don’t use them. There are plenty of reputable plumbers in Baltimore. After a routine check up that I got because I purchased a maintenance plan, the plumber suggested that we replace a piece of pipe under our bathroom sink. We also got a completely over priced toilet too. The whole day cost $ 850. In the morning after the new pipe was installed, the sink dripped. Then by the evening it ran hot water constantly even after making sure that everything was turned off. I called to have another plumber come out the next day but I had to wait another day because of the snow. I canceled my appointments & left work early because the representative said that my service call was on the «priority list» & there were 3 calls ahead of mine when I called at 1:30. After 3 more calls @ 5pm, 7pm, & 9pm, no one repaired my sink!!!