Next Level Hand Wash Car Wash

Hands down the best car wash I have ever gotten. Definitely go with the deluxe wash, the spray wax makes a huge difference. They paid so much attention to detail my baby looked fresh!

One star is too many for this business. I had two separate and equally terrible experiences at this location.
Here is a short version of my story: I took my car in for a detail and it returned with over $ 1200 in damage from being backed up into a pole.
The customer service: The gentlemen who washed my car were very nice until I noticed damage on my car and then they were trying to rush me out the door using colorful expletives. C, the manager cursed at me on the phone and generally spoke in an unprofessional manner.
The detail: The outside of the car was clearly washed and waxed and generally looked good. The inside of the car was still dirty. The floor had been cleaned, but the seats had leaves and other debris, some of which wasn’t there to begin with. The dashboard was dull and still dusty.
Clearly, I will never return to this location especially since they refuse to pay for the damage, but anyone reading this be cautious and if damage happens to your car, then call the police and fill out a report on the spot.

My car is a small four door and a year old with a leather interior – it is easy to wipe the inside clean. It should not have mattered, but this was also a Living Social Deal.
Minus the crevice vacuuming the job they did was a glorified automatic car wash, and I could have gotten the same result at a Royal Farms for $ 12 and a few quarters in under 30 minutes.
The actual service they performed was poor at best:
**My wheels still have brake dust buildup on them – and they are plain factory wheels that are easy to clean.
**All the windows are streaky – I ended up redoing them myself
**A bird excrement spot on the windshield that was there when I arrived was still there AFTER they «detailed» my car
**My speedometer looked like it was wiped with an oily rag
**A sticky soda splash on my dash (right next to the navigator – not at all hidden or hard to reach) was still there
**The living social deal says a machine buff is included, but when I asked for it I was told it was an additional $ 25.
**The area around the my car’s logo (trunk lid) was not washed (the telltale sign of an automatic wash) and other exterior spots were missed which leads me to believe there was no hand waxing or waxing of any kind (especially since they would not perform the promised machine buff without charging more).
**The floor mats and carpets were wet, and they did manage to vacuum the crevices between the console and seats. Again though, the floor mats still had very visible dirt on the edges that should have been easily removed when shampooed.
Their customer service was terrible/​non-​existent. From the first phone call to the hello and goodbye (lack of actually), I have never felt less valued as a customer. I could almost let the poor results slide and say it was related to high demand because of the vouchers if they were friendly and expressed some awareness of the fact they were doing a less than standard job. I was treated like a nuisance and the job they did reflected that treatment.
You could hear the exasperation in the voice of the lady on the phone when I mentioned Living Social.
When I arrived for my appointment I stopped the car near the exit (because that was direction on the street I was on) and was told I needed to move my car. When I explained that I had an appointment, I was told that I needed to drive up and turn right to the entrance side. I am probably being picky, but they could have just taken my keys then, checked me in, and moved it when they were ready for it… The same person who told me to move was also the person I had to wait for to check me in on the entrance side.
Anyway, I drove to the entrance side of the building – there were cars parked haphazardly and construction equipment everywhere – and I had to leave my car in the middle of the road because there was no place to «park» it out of the way. I wandered into the building where I was ignored by several employees and I waited for the same lady who told me to move my car to finish her conversation and meander over toward me where she engaged another employee while looking through me. Finally, she took the voucher from my hand, asked if I had an appointment, I was rebuffed on my mechanical buffing, and she asked for my number then told me they would call in about two hours.
In 1.5 hours they did call. twice in fact… and left a detailed message. No surprise that the only customer service task they perform well at involves getting rid of people!
When I arrived to pick my car up, it was in the exit lane ready to go – mostly. I walked in to find the same lady from before, and she looked at me, but without any acknowledgement or greeting she turned back to playing her video game. I just stood there waiting. Finally, a different employee walks overs and hands my keys to me without saying a word. I asked if that was it and he said yes, so I got in my car and left…
I would not describe any of my interactions with Next Level as friendly, polite or pleasant. Disdain, disinterest, or contempt would probably be more appropriate.
So yes, I am a living social jerk who didn’t leave a tip even though I know you are supposed to and had every intention of doing so until I sat in my car and had to readjust the seats and mirrors and saw old bird droppings on a windshield you supposedly just cleaned.
I didn’t ask about the pick up/​drop off service mentioned on their website because it was a voucher, but I work a few blocks away and was looking forward to having a decent a car wash place that could come get my car and clean it while at work… Unfortunately, they have lost any chance at my repeat business.

This was a pretty disappointing experience, especially for the amount of time they took — maybe because it was a Living Social voucher they didn’t give it full attention/​service?
Like most people, I called and called, and left a message and no one called me back — one day I happened to get someone on the phone to schedule my appointment. Once I was there I realized why no one answers — the music is so loud, the phone was ringing in the office and no one heard it.
Apart from not being friendly and making me feel like I was inconveniencing them, the entire detail took 2 hours. I’ve never had my car detailed, so I assumed this was a standard time — the problem was that they missed several things in cleaning, including cleaning the inside of the windows, the console between the seats, and the dirt and dust around the gear shift. They also didn’t get out the stains on the driver’s seat, but I didn’t see it at first because of the plastic over the seat. I got them out on my own later. I’m really not sure what took 2 hours…
On top of all that, I did not realize until the next day that they did not return my car mats (I thought maybe they had put them in the trunk until everything was dry) — granted they were cheap and did not match the car, but they were kind of useful. I really didn’t want to deal with them again, so I’m just driving around with the paper mat they gave me.

I can’t speak for the coupon deal but I went in and only had an hour to get my Porsche Cayenne cleaned. They took great care of it and it came out super shiny and clean. Cayenne’s have a bad rap for excessive break dust and mine were no exception. Let me tell you, those rims are spotless right now! The only weird thing was the guy who cleaned my car pumped me for a tip when walking me to my car. I told him I left it in the black box in the office and he seemed a little miffed I didn’t give it to him directly. Next time I will but it was weird to be asked.

I visited Next Level Car Wash this morning and Glad I did. I’ll just state the service in bullet points:
* Arrived and requested the Deluxe
* As I work close by, I dropped off the keys and car and proceeded back to work.
* Received a call an hour or less later to pickup my vehicle.
* My car was in SHOWROOM CONDITION!!!
* My detail agent presented me with an iTouch he found in my vehicle… well played!
Thank You «Next Level Car Wash», your service is Excellent!!!

SAVE YOURSELF, DO NOT GO HERE. The people at Next Level are ***holes, I can’t believe they run a business like this. Here’s what happened:
After dropping off my car at the time of my appointment (which I had to make three weeks in advance because they were so booked), they took my number and told me that they would call me in 45 minutes when my car is finished. 90 minutes later, I still hadn’t heard from them, so I walked over to see if my car was done. They hadn’t even started it. When I went to speak with the manager, she offered me no apology and instead YELLED AT ME as if I had no right to inquire about the delay or no reason to feel frustrated. A good business would have offered an apology and asked what they could do to make it right. In fact, a good business would have called me when they realized they would be over an hour late — or given a realistic estimate based on their short staffing in the first place. Instead, this woman gave me a lot of attitude, told me to lower MY tone (what?!), and said look do I want a car wash or do I want to just take my car back home.
After wasting my Sunday afternoon at this place I took my car home with nothing to show but a face full of tears. DO NOT GO HERE. Go to WashWorks on 2030 N. Howard Street instead, that place is great.

I got a living social deal for this place, actually I bought two. I bought with the expectation based on the description that waxing the interior was included. When I showed up for the appointment (made 2 weeks prior due to them being so busy I guess) first they wanted to charge extra for the small amount of dog hair I had in the car (pretty minimal). Then they told me that waxing the car was not included. I tried to be nice about it, but all I got was lame excuses. The truth is that they totally misrepresented in the Living Social ad and wouldn’t include wax. When I called back later in the day after thoroughly reading the living social ad, they still wouldn’t make it right. The owner was a jerk. I wrote Living social and got my money back thankfully. Bad news is that later on my husband discovered that the window of our one year old car that I brought was all scratched up (deep long scratches) I have no idea how they managed that but I am NEVER going back there and would highly recommend others to stay away as well. It’s a lose lose situation there. I’m writing this because they just put out the same living social deal I signed up for again today… I hope others read this and don’t buy it. Or get your money back from living social.

Anyone who can get all the graham cracker crumbs (and we had enough for a crust, no exaggeration) out of a minivan deserves at least 4 stars, and being so polite and thorough puts them over the top. Caveat: I’m not a car person, so they could have missed a spot or two on the outside and I wouldn’t notice or care, but to my eye they did a fantastic job, and for just $ 35! Will definitely go back.

My car always ends up looking fabulous, great price for a ‘premium’ hand wax. Would be 5 stars but on occasion I’ve had to point out where a few details were miss, but they are always quick to correct! Super friendly, and polite, unlike some other local car washes. They are usually pretty quick to get my car in and out too. Thanks Next Level!

3.5 stars. Rolled in on a weekday afternoon for the works. Bit of a neighborhood operation, but they did a good job and were very neighborly. Not a perfect job, but as soon as I moved to perfect a few areas they jumped on it.

If it sounds too good to be true, it is. And no appointment needed full detail for $ 130 is too good to be true.
I called a week in advance to schedule a detailing for my wife’s car and couldn’t get anyone on the phone… twice. Left messages, no call back. Finally got someone on the phone who told me I didn’t need to make an appointment, even to get a car detailed on the weekend.
So I dropped by last Saturday morning to get the car detailed. It needed a good detailing, but it wasn’t crazy dirty or anything.
Nobody was at the front desk, so I wandered into the wash bay to drop the key off. Talked to one guy washing a car who started giving me a sob story about how many cars they had to wash and there was no way they’d get to it today, so I asked why I was told to bring it by anytime. No answer, but the sob story continued, so I walked out. Don’t tell me one thing over the phone but a completely different story to my face.
On my way out, the person who works at the front desk showed up, so I spoke to her. She said it was no problem, they’d have it done that afternoon. Not sure who to believe, I dropped the key off, was quoted $ 130 for a full detail and they’d call me when it was ready. Fair enough. I forgot about another appointment we had that evening, so I called and said we had to have it by a certain time in the afternoon and that if the hadn’t started it, not to as they wouldn’t have time to finish. I was told it would be ready 15 minute before the time mentioned. So we showed up at that time.
The car was still in the wash bay, still wet. We paid and waited for it to be done. Half an hour later, we drove out and discovered we paid $ 130 for a shoddy wash & partial interior vacuum & wipe-​down. Certainly nothing approaching a detailing.
Here’s what their website claims they will do, with my comments in parenthesis:
* Wash Exterior (missed several noticeable spots)
* Wipe Dashboards (wiped with the same rag used to dry the car — we watched this happen)
* Wipe Crannies (No crannies or nooks were wiped — many areas of dust still remain)
* Shampoo Carpets (Carpets were vacuumed, certainly not shampooed)
* Shampoo Upholstery (Uphostery was vacuumed and slightly damp, could be the cheapo foam and not a real shampooing)
* Clean Interior/​Exterior Windows (cleaned poorly, many streaks and missed spots)
* Hand Wax (No wax — we watched them dry the car)
* 10– to 15-​Minute Basic Wash (this may have taken longer, as the guy washing a car next to ours kept getting ours wet with overspray… even still, they missed several spots that are still obviously dirty)
* Vacuum (done poorly, didn’t even vacuum the trunk)
Had we not been in a rush, we would have made them do the job correctly. Unfortunately we were and after seeing how they treat their tools (misorganized, frequently dropping squeegees/​rags on the ground, reusing rags from drying to clean windows to wax to wipe their faces, etc…) I won’t be returning.
Bad value, poor job, didn’t accept reservations in advance despite being busy, apparent disconnect between the people doing the work and the person at the front desk, won’t return messages… but at least the tires are shiny. Too bad they didn’t clean the wheels too.

I drove up to Next Level Hand Car Wash in a dirty dusty vehicle, the insides of which hadn’t been wiped clean in MONTHS! $ 25 and 30 minutes later (these guys are thorough!) my car was spotless inside and out. One of the guys even used a blower to force water out of hiding places around the door handles and headlights, and in the wheel well. It took a little time but that’s because the folks at Next Level cleaned every nook and cranny. I recommend them highly.

After just my first visit to Next Level, I am very impressed. The location is great, facilities look nice, and the people there are hard-​working and polite. I took my Acura RL there for a wash, and got a pleasant surprise when the front desk lady told me that I was early enough for the early-​bird special (deluxe wash for the price of a basic). The staff told me it would be 45 minutes, so I went and had lunch and came back to find a line of cars down the block all waiting for a wash. Now the good stuff — the car came out looking great, and I am a guy who has been to many, many car washes and is normally only satisfied doing it myself. The spray-​wax they used provided great shine and is beading water very well. The wash was thorough (no missed spots) and most of the drips were already toweled off. The interior was vacuumed and dash conditioned (note their conditioner is not typical greasy armor-​all) and it looked nice. I can’t wait to go back, next time I may try the premium wash.