Pikesville Automotive

charged me 100 to look at my car for a hour and did not even say it was a fee to look at it a head of time. then said 375 $ for a dignotics test. this place will rip you off in a heart beat!

These guys are great. I took my car here after having a bad experience with a nearby dealer. I brought my car to this dealer because my car kept dying while I drove it. I thought it was an alternator problem but the dealer found nothing wrong during their «test» of the alternator. They then repaired many other things, telling me they «may» resolve my problem. They didn’t. They kept my car for a week and my problem still existed: my car broke down again three days later.
At Pikesville Automotive, «Doctor Tommy» (who actually came recommended to me by one of his nearby competitors) took my car on a ten-​mile test drive and discovered my alternator was intermittently shutting down. He reported this to me before charging me for anything. He the replaced my alternator, test drove it again… and let my car run by itself for over an hour to see if my problem came back. It didn’t, and I had my car back in two days.
I will admit, I write this review only three days later, without a whole lot of driving in between… but so far my problem ha not returned. If it does… I’ll be taking it back to Tommy.
My only complaint is that I had to call them for all information, they never called me, even when he was waiting for authorization. But this does not keep me from giving them five stars. Their care and customer service is the best I have experienced at any shop.