Planet Fitness – Inner Harbor

Worst gym experience ever. If i can give them zero i would do. They are the cheapest membership so far. And they have got the cheapest customer care. Front desk they are mean and rude. They are rude and they never apologize and they don’t know 123 customer care. They where rude to my wife and her guest and when she commented and she said i m going to cancel my membership they made fun of her. They are really rude. Worst gym experience. I really regret letting my wife joining this place. She really felt humiliated that day.

planet fitness is an okay starter gym but if you find yourself coming here more than once a week, treat yourself to something better. you get what you pay for.
They claim to have two of every resistance machine but that is untrue so there is usually a wait for the popular ones.
The locker room is pretty crappy and poorly laid out… best not to shower here, or have a bag bigger than a handbag.
They don’t have any towel system so you waste like 40,000 paper towels per workout. Despite all the posters about how «green» they are. The last cheap gym I went to at least had a bin of towels for wiping the equipment!
The «judgement free» environment is infantalizing and embarrassing but you can mostly ignore it if you blast your music to 10 to drown out that «fight song» playing over and over.
the best part about this place is that when you quit and go to a better gym you will feel like absolute royalty!

Joined online without awareness that you have to pay for parking. Tried to get membership transferred but never could find out when the manager was there. At advice of a staff member came in to cancel membership within 72 hours. Called 6 days later by manager saying he transferred my membership, which wasnt true because after cancelling with this location i went to new location and signed up with that club. The General Manager refused to return my initiation fee of $ 10. Called Regional Manager and told that if i cancelled within 72 hours i was due refund. Called back and told General Manager what Regional Manager said then the story changed and he gonna refund the initiation fee. He was gonna rip me off for the $ 10 fee, DESPERATE!!!

Say what you will about planet fitness but it’s convenience will always get them high remarks for me. A quick walk from the office and I can get a needed workout. I like the location also for running around the harbor and taking the rest of my workout back to the gym. When I get there it’s very few in yet so it fits me just fine. It’s open ²⁴⁄₇ and I can walk to a place for a healthy post workout meal. Also making you walk to and from it helps. Other locations I have to drive to so even though I worked out I’m driving instead of using these legs I’m trying get in shape. The staff a decent and the space is average compared to other sites but this location finally caters to inner city (which is where I live). Been a long time coming so I’m glad it’s here finally.

Desk staff is rude consistently and frequently are sitting in the back, on their phones like they are at home. They act like it is a huge issue when you ask them to help you. Don’t know how to use any of the equipment.
Staff also lies and you’ll get charged things you shouldn’t be charged and management won’t refund the money.
They have a so called «judgement free zone» and yet staff will point and laugh at patrons.
Basically you don’t feel like you can come in without it being a huge issue for them. I will never come.

The desk staff is consistently rude to patrons and needs serious training in customer service. They are dismissive and unhelpful. The tanning area is very grimy. Would not recommend signing up.

A great addition to the neighborhood. It’s large, the locker rooms are clean and there is equipment for any and everything you want to work out.