Port Networks

I’ve been with Port Networks for about 3 months now and I must admit that the internet service is great. I have the Single-​Family Internet plan (16Mbps/​4Mbps) and it’s actually very fast. I can stream Netflix and browse the web without interruption. The connection speeds may look low compared to the big service providers such as Comcast and Verizon, but don’t let that stuff fool you because this is all you’ll need for fast and reliable internet. Stick with the local company and go with Port Networks. Friendly installers and customer service is A-​1.

Very personable from sales to the install. On time were very expeditious in working. Two installers Chad and Brian were excellent. good team of guys. I d recommend this company. comcast watch out

I can’t say enough great things about Port Networks. I use them as my internet service provider after having used several DSL ISPs as well as Comcast. Port provides the best customer service I’ve experienced in a very long time — across every type of business. If you have experienced the terrible customer service of Verizon or Comcast, Port will be a breath of fresh air. I held off writing this review when I first had my service installation, in order to wait and see how the service was — it is exactly what I need, but again, the customer service is what separates Port from their competitors. After experiencing their excellent product for four months, last week, I came home from a weekend away to find I had no internet service. Port’s help desk — on a Sunday — helped me walk through the problem as best they could. On Monday, we again tried to address the problem and found out the router was broken/​not working. They HAND DELIVERED a new router to my home! That is NOT the kind of customer service I’ve ever experienced with other companies — ANY other companies. Brand loyalty is a dying thing, but if this company continues to perform like that for me, then I see no reason to ever look to other providers. These guys are very, very good.

Before I speak about Port Networks, I’m going to start this review off by stating two things:
1. I will not use Comcast as an internet provider despite the fact that cable service is faster than what Port Networks can provide at present. It irritates me to no end that the city has the exclusive contract it does with Comcast, and this doesn’t mention the service issues commonly cited against the provider.
2. I used Verizon’s DSL service for many years because I was not aware that I had other options. It’s slow, overpriced, and when I finally looked at my bill and realized I was paying almost $ 150 a month for service that doesn’t allow me to do my job appropriately.
I work as a Web professional, I sometimes do work encoding video, and thus I’m downloading files sized in excess of 7 gigabytes, and then re-​uploading smaller, but still fairly large files. Verizon’s service is a joke. Comcast’s isn’t much better considering the load on the system in Baltimore City. I had to make a change.
On to Port Networks:
I put out the call to my social network on Facebook asking for recommendations for affordable Internet service in Baltimore that WASN’T Comcast or Verizon. A friend of mine works at Port, and we figured out that they can now service my location, so I jumped on it.
Customer Service in setting up the account was great, installation was fast, fairly unobtrusive, and generally met my expectations.
I chose the ¹⁶⁄₈ service which is $ 70 per month and included the upgrade to a NetGear router. I’m very happy with the service, but the router itself wasn’t an upgrade over my Apple AirPort router, so I’m just using my own router. Some reviews note that getting good wi-​fi coverage is a problem, and in that case I say simply upgrade to the better router, move it to a more central location in the property, or get one of your own.
I haven’t had ANY downtime since it was installed. How that’s not 5 star worthy, I don’t even know. Even IF we get other fibre optic service that isn’t Comcast or Verizon, I’m likely to stick with Port Networks.

I had Port Networks install internet access for my loft and found the installers to be very professional and efficient. I did a speed test while they were still here and found it to just as advertised at 16+ mbps.
Thats over 3x what I was getting from Verizon dsl for about the same price!
Recommended!

Very satisfied to date: excellent service since we began using Port in Oct 2014. Both uptime and bandwidth have generally exceeded our expectations, while customer support has been highly responsive and cordial.

This internet was crappy. My building was already set up for it but the router could only be in one place, right by my front door, to get any signal. Which then meant that I only had Internet in half of my apartment and it was still a weak signal. I tried twice to turn off automatic payments online and finally had to call them after being charged extra months. Luckily they did refund one month. Then once I turned back in my equipment after my service I was still charged as if I had decided to keep the router for myself. This was way more hassle than it was worth. The only good thing was that they tried to be helpful but just couldn’t get the billing figured out.

I’ve been with Port Networks for a few months now and so far I’ve been really pleased! Installation was really easy and the internet the speed is quick. I don’t have television so I use wifi for everything — this service may not work for you if you want a tv/​internet package. They need access to your roof to install the antenna, unless you already live in a building that uses Port Networks. They also keep regular office hours, I haven’t had any need to call them but this could be an issue if something happens out of office hours. I’m very happy with their service and will continue to use it!

Terrible. Slow and constantly cuts out. esp during 5−10pm when everyone is home and using the same port — conviently when Port Network’s office is closed and they are not there to take complaint calls.

In response to the compliment: Of course I was paying for my own connection. The first year and a half I had Xfinity followed by Verizon. After PN was referred to me I signed up. Yes I SIGNED UP meaning I had a recurring monthly charge for my membership. So yes I do believe my review is warranted after spending over $ 360 during the time I used PN. And when I said my building uses them I meant that’s the ISP my building tried to sell folks on since it’s already wired and once you sign up and get your username you gain access.
Seriously looking at the amount of reviews between the last 3 posters I understand why they (Port Networks) still have 5 stars when their service is subpar.
I live in a building in Mount Vernon that uses them and I must say it’s ridiculous considering the amount of buffering, lagging, and/​or dropping the signal.
Within 2 minutes Hulu buffered 3 times. No lie it’s been on about 15 mins now and it’s stopped about 13 times all together so far. It’s ridiculous. Get your *^&% together. I can’t even unwind after work and class by watching TV.

I’ve been with Port Networks now for a few months, and I’m very pleased with them. The options for internet service in Baltimore city are very limited, and I initially chose them simply so I would not have Comcast or Verizon as my provider. I also liked that they are a small local company. It turned out to be a lucky choice for me. They’re a great ISP. I highly recommend them.
Some of the things I like about Port Networks:
They scheduled the install within a two hour window.
The installation crew were friendly and technically proficient.
If there is an issue, someone answers when you call, and the problem is resolved quickly.
They hit or (usually) exceed my paid for download/​upload speed consistently, none of the 80% assigned bandwidth I got from other providers.
So far it’s been 100% up time.
My monthly bill has no hidden fees. It’s exactly what they quoted me.
They’re wireless so it’s one less wire running to my house.
If you’re sick of dealing with your current ISP and want to try a local company with great reliability and service give Port Networks a call.

Very slow service when it works. MANY intermittent data transfer stops. Been using this two weeks. During the evening it grinds to a near halt.
I have to re-​log in on my iPad MANY times a day.
Seek other alternatives!