Priority Care Clinics

I moved out of the city a little over a year ago and still continue to use Priority Care Clinic as my top choice for urgent care. I have been here numerous times and I am always in and out in about an hour. All the staff work together to get you signed in and back to a room quickly. The providers are great and are attentive to all complaints. The staff are very friendly and great at what they do! I will continue to use them as my Priority Care Clinic and hope that they open one closer to my house in the future!!!

I would never EVER recommend someone to use this as an urgent care clinic. I went in for a routine sick visit — with symptoms of cough, decongestion, sore throat, and hoarse voice. I had to FORCE the PA on call to run a strep test, after telling her of my past medical history in which multiple times I have had to have throat cultures sent out to the labs, and always come back positive. She continued to tell me that there was no way the test was going to come back positive. But, also, had to inform the PA that there IS such a thing as strep Group C, in which she continued to tell me that there wasn’t. And sure enough, the strep test comes back from the lab positive as ever. Biggest waste of money I have ever spent.

I had a great experience! The staff are friendly and professional and the facility is very clean, I will definitely utilize their services again! I’m so glad to have found the Priority Clinic, a real gem for those of us who live in the Inner Harbor.

Priority Care Clinics sent my confidential and private health and personal information (including my social security number) in an unencrypted e-​mail. Their billing and communications have been very unprofessional and I feel as if they have put my personal information at risk with their questionable practices. In my experience, this place seems to focus on processing payments and making money rather than putting patient care first. I would not recommend this facility.

I normally don’t leave reviews because my opinion generally agrees with the other reviews on Unilocal.I also tend to feel bad about leaving negative reviews so I generally don’t.
I went to Priority Care after reading so many raving reviews. Prior to leaving, I called Priority Care to ask about wait time. I was told «we are a bit busy, you’d probably wait around 20 minutes». And I was OK with that. So off I went. I ended up waiting 2.5 hours! And that was not the worst part.
After a 2.5 hours of waiting, I was finally seen by Christina. Our entire interaction lasted about 2 minutes. It went like this:
Me: «I think I have bronchitis»
Christina, extremely curtly: «You don’t tell me what you have! I tell you what you have! Now tell me your symptoms!»
So, I guess for people with a cold, you are not suppose to say, «hi doctor, I have a cold». You are supposed to say, «hi doc, I have runny nose, chest congestion, cough and sinus pressure. Could you possibly tell me what I have? Because I have no idea!».
Followed by that brief exchange, Christine looked into my throat. It was so brief I didn’t even have time to open my mouth. She then listened to my breathing with a stethoscope for about 30 seconds, and says «you have mucus in your lungs». And that was the entire procedure.
She then diagnosed me with having a common cold and laryngitis. The laryngitis part was obvious, since I lost my voice. The common cold was curious, since I have no runny nose, chest congestion, etc. All I have is bouts of cough with yellowish mucus. And you would probably call that the epitome of bronchitis symptoms (and those are the symptoms I described to her).
I got prescriptions for antibiotics and steroids, which was what I went there for, so in that regard, mission accomplished. I wouldn’t complain about the wait, because it’s probably just bad timing. I just feel they really need to improve their bedside manners, like a few others also have complained below.

I brought my boyfriend here when he woke up with kidney stones and i couldn’t have asked for better care. The doctor and all the staff were so kind and helpful. I will never go to another urgent care or emergency room again after the great experience we had.

Easy parking, nice office environment, pleasant staff, quick paperwork. I was in and at the Safeway getting my prescription in way less than an hour.

I have been seen here numerous times and have always had great service and care. This evening I was told that I must participate in the CCOF (credit card on file) policy they recently implemented. The policy states that they will keep my credit card on file and charge it if my insurance does not cover something, instead of billing me. Why would I agree to pay charges without first reviewing them and speaking to my insurance? I have no outstanding bills and never have. When I told the employee that I would not be participating she said they would only see me tonight if I then paid out of pocket. To further clarify, I asked her, «So, if I pay this amount, will you be billing my insurance and reimbursing me?» The answer was no. Why in the world would I do that? She could not even clarify the HIPPA or PCI regulations regarding the matter.
Extremely poor experience. Why would I pay out of pocket for anything when I pay for premium health care insurance already? You aren’t going to keep my card on file and charge it for anything without me reviewing my EOB, plain and simple.

I really felt taken care of here. I woke up with an unbearably sore throat and headed straight there. The staff was very friendly and there was barely a wait. They ran a lot of tests to figure out what was wrong and were very thorough. I didn’t feel rushed as I have at places like patient first.

Fantastic! Let’s start with a rundown of what I like, and then we’ll add the caveats. And we’ll finish with the cherry on top.
Clean, nice staff, good treatment experiences, fast, convenient. So, the caveats. First: fast may be because I’m in the city during the day so I’m not necessarily trying to get in before/​after work hours and therefore cannot speak well to what it is like before 8 am or after 5 pm. Although I did come in once around 5 and it still seemed relatively empty and quick to get seen. Second, convenience: I live 1 mile away so of course it’s convenient for me. If you live outside the city, maybe not so much unless you get sick whilst visiting a friend in the city.
Ok, the ice cream on top (and why this place gets a solid 5 stars): not only is this an urgent care location with great hours (7am-​9pm weekdays, 9am-​5pm weekends), it also has a primary care practice in-​house. So basically it’s like having a PCP that has sick hours 365 days a year!
I will also note that I work in healthcare so it’s always been a pleasure that the staff (PAs and the doctor himself) have been willing and able to have frank, in-​depth, intelligent discussions with me about both my urgent care and preventative care needs. Highly recommend. If you are looking for a PCP, call and make an appointment with Dr. Carr for Wednesday — that’s primary care day.

So, after being quite sick for a while with a nagging tonsil, my SO made me go to an Urgent care. I wanted to avoid the other urgent care I normally go to, since I feel they totally over medicate me and I just wanted my tonsil looked at (I have a history of tonsillitis). Well, me fellow Unilocalers led me to Priority Care.
I have to say, maybe it was because of the Ravens game being on or that I went at 3:30 on a Sunday, but not one other person was in the lobby. The lobby is spacious and clean, plus they had the game on, which made my SO very happy. The intake process was fast, with a VERY pleasant front desk person.
I was seen by a PA, who confirmed my tonsil issue and gave me a Zpack. They offered to call it in to the pharmacy of my choice or they could fill it for me. The overall visit was a little over an hour, but it helped I knew what I was there for.

Very happy with my visit. Joyce, the PA was amazing. Very knowledgeable, professional and compassionate. I would highly recommend her. Great experience overall and far superior to other local urgent care facilities.

Great Dr! Awesome staff. Clean. State of the art. Highly recommend. Short wait. Wish they could be my PC. wonderful care.

Very happy with the service I received here! I ended up having a cyst drained and a follow up 2 days later. Both times I received excellent care and wait times were minimal (unlike my Patient First experience waiting over 2 hrs and being misdiagnosed for my $ 50 copay). Seriously – this place is amazing! I will happily drive across Baltimore City to get here!

While my initial experience was frustrating, I spoke to Pam today on the phone who followed up with me upon hearing I was unhappy with my experience. She acknowledged my frustration and insisted that she would take care of everything, including re-​funding my co-​pay. I appreciated the follow up and hope that it was a learning experience for everyone there!

I got in quickly and everyone was friendly… at first. This was my third time here and each time i get no result for my care. Their goal is to process codes and collect payment, not patient care/​treat the issue. They said they could run a rapid strep on me and when I asked how much, said they don’t know. I asked them to find out so I can decide if it would be worth while, knowing the likelihood of strep was minimal. Only in medical care do we have a system like this where you are asked to get and pay for services when/​before you have no idea the cost. They claim they don’t know because their billing is in VA and closed. All they need to do is call my medical carrier with the codes but that takes too much time. The PA Jessica Schrock was obviously annoyed I asked how much. and the nurse that I was ready to leave. I will not return. This place does not meet my acute needs nor are they transparent with patients. The Rx they prescribed was unnecessary, not a solution.

Located in a great area, the wait to be seen was only 10 minutes at the most. The staff was über friendly and treated me like a human being and not just another patient.
The doctor that saw me was very sweet and actually listened to me

I visited on a Sunday morning, first thing. I had a nasty cold for over a week, and had no voice. I had already visited my PMD and been prescribed medications, but when the weekend came with no change. I needed another Dr visit, but my PMD is closed on Sundays. Off to Priority I went.
It’s ok, in a pinch. It’s clean and they get to you quickly, that much is true. The front desk reception is also very pleasant, which was nice. The medical staff? Meh. Maybe it’s because it was the Sunday morning after Canton’s St Paddy’s party. Maybe its because it was Sunday and no «higher up» staff was there. I dont know.
I never saw a nurse. The radiology tech did my triage and vital signs. Fine, whatever. When it came time to see a doctor, I got a PA. Again, thats ok. I work in healthcare, emergency medicine to be more specific. For over a decade. I know amazing PAs, some whom I would choose over a MD for treatment.
When the PA walked in she never made eye contact, and talked to me like I was just some chick with a cold who was interrupting her breakfast. (I’m actually pretty sure she was still chewing/​swallowing. Literally.) That left a bit of a bad taste in my mouth. Bedside manner can make all the difference and she had none. Maybe in the future she will treat patients with a little bit of empathy, or even just like they’re human beings, not idiots. That would be good, too.
I got what I went there for, so I really cant complain about that. Im just sour that it was delivered with a shitty attitude. So, in a pinch I’d go back again, but not as a PMD.

Very clean and efficient. Friendly staff.
The building is brand new and has a very nice facility. The doctors and nurses and efficient and friendly.

I highly recommend Priority Care Clinics to anyone who needs urgent care in the Canton area! I’ve been here twice, both times the service was incredibly pleasant, fast, and efficient. While parking can often be a challenge in this area, there’s parking in the lot on Boston for Priority Care visitors, so no worries there!
Both times that I’ve been to Priority Care I didn’t have to wait at all and my prescriptions were sent quickly to my pharmacy across the street. All in all, really impressed!
Unfortunately, my insurance has a crazy co-​pay for urgent care, so my love affair with Priority Care Clinics has no come to an end. But for those who are looking for an urgent care facility in the area, I’d strongly recommend going to Priority Care.