Quality Inn Downtown

Seriously DO NOT STAY HERE!
We booked our hotel TWO MONTHS in advance. At the time we booked, they were a «Quality Inn». Apparently, they were bought out and now they are the «Baltimore Plaza Hotel». When this changeover took place, they messed up our reservation. Although I have an email for the original booking, they insisted my booking was cancelled because I was a no-​show (for a completely different date). Thank GOD I called to check on our reservations, although the website prompted me not to. Otherwise we would have shown up to a hotel with no reservations. When I called, she informed me that our reservation was cancelled (for a random date we had never scheduled), and that she could reserve a room for me for the correct date, but couldn’t honor the original rate since it was technically not the same hotel. It was a difference of about $ 30, but I was just glad we still had a room.
Once we got there, we get up to our room which seemed more like a broom closet. Although we booked a queen room, the bed was a full, with a half bath. I called the front desk to ask why we had a full bed when we booked a queen and she argued with me about the size of the bed. She INSISTED that there was NO way it was a full sized bed. According to her, it was undoubtedly a queen. I was clearly getting nowhere from this call, so I decided to walk down to the lobby instead. I get down there, only to be greeted by the same ridiculously rude girl I had just got off the phone with. I told her that I wasn’t trying to pull one over on her or cause any issues, but that the bed in our room was NOT a queen. She argued with me for a solid 5 minutes, insisting that the only rooms with full beds were rooms that had TWO beds, and since I was telling her that our room only had one bed, it was impossible that it was a full bed in our room. I insisted that a manager come look at our room, and she informed me there was no manager there.
After a bunch of eye rolling, rude comments, and letting me wait in the lobby; she finally comes out to «show me the rooms». We get in the elevator, and I try to make small talk. She just rolls her eyes and doesn’t respond. We get to our floor, and she takes me around showing me various rooms with different sized beds. First she shows me a King sized bed. I’m not sure of the relevance of this, but okay. Then she takes me to a room with two full sized beds. I told her that this bed was the bed that was in our room. She laughs and says «MA’AM. YOU HAVE TOLD ME THERE IS ONE BED IN YOUR ROOM, CORRECT? THERE IS NOT TWO BEDS?» I said «Yes. There is one full sized bed in our room.» She laughs again, rolls her eyes, and says «I told you we don’t have rooms with one full sized bed. Let me show you one of our Queen rooms.» She huffs down the hallway, opening a couple different rooms. Each one she opened was either a King or a full room. I said «Okay. How about I show you our room then?» She again laughs in my face and says «Sure. Lets go.» Stomps to our room, and walks in the door. She saw the FULL SIZED bed that was in the QUEEN room we paid (extra…remember?) for. She says «Oh…it does look a little small. Hold on.» And walks out.
20 minutes later she comes back with another room key, says «Room 301 is ready for you.» And walks away. They gave us a king bed for the night, but we NEVER got an apology. And any time we encountered her for the rest of the weekend, she was extremely rude if she even acknowledged us at all. This was THE WORST hotel experience we have EVER had. I understand that people are human, and they make mistakes. If she had apologized, I would have let it go. But we spent about an hour and a half arguing about the bed size, in a room we were paying $ 30 more than originally quoted. We had to cancel our dinner reservations because of all of this, and we ended up walking around an unfamiliar city in the dark to find a quick place to eat. We were disgusted with this hotel and the employees (mainly one employee). We spoke to numerous other guests in the hotel who felt the same way. Seriously, pay the extra money to stay somewhere else. Its NOT worth it. This place was AWFUL on every level. You couldn’t pay us to stay there again.

Not that we spent a lot of time in the room, but all the reviews on here sounded like we shouldn’t have stayed here. Yet there was nothing to validate any if these claims. The staff was very friendly and jovial. The room was clean. Any questions we had, they were able to answer.
Even the free breakfast was far more than expected. A waffle maker, mini yogurts, scrambled eggs. It wasn’t just apples and stale bagels, that’s for sure.

Concierge did not know where major restaurants were in the area. They said they would call a cab for me and did not which resulted in making me late for an event. Room was not clean — towels had black stains, comforter had white gunk spots, red stuff was splattered on the walls, dust in the corners. The room was very dimly lit. Door had many scratches by the lock like someone had tried to break in at some point. I did not feel safe, felt unwelcomed, and it was disgusting.

This hotel was wonderful! We were greeted by the desk clerk as if we were family. He made sure we were comfortable. He knew the area (when asked for directions for restaurants). The rooms were awesome. Very comfortable beds. The rooms were extremely clean. Upon check-​out, the desk clerk was just as friendly. I will be staying here again when coming back to Baltimore.

Nice little room. It was clean and comfortable. Breakfast was nothing special but it did the trick. We got in late for a convention the next morning so we were in the room about 7 hours. I’ve seen better, but I’ve seen worse too.

Stayed here last year for the Yankees/​Orioles series & the stay was fine— friendly staff that took the time to answer your questions, recommend places to eat, things to do, etc. This year, not so much. As luck would have it, I got the same room as last year. Even after informing the desk of a hole in the tub three times, was it too much to expect the hole in the tub to be fixed? Evidently it was, because it is still there and still not fixed.
Last year, all staff were friendly, but not this year. Daylight desk person was never without her earphones and was always giving out the evil eye to anyone who approached. She always seemed to be on a personal call as well. Evening and night staff were much better.
Bottom line is I won’t be returning. This hotel sucks.

Stayed here from 10÷10−10÷12, and will never return.
The staff that was working during this the time of checking out was as accommodating as possible, given the circumstances. They reported to us that at the time there was no manager that could assist further.
Beyond the fact that the staff was friendly, this was a nightmare of a stay.
Upon waking yesterday morning I awoke with large welts all over my arms, legs, and back. We reported this to the hotel, and as of late afternoon on ¹⁰⁄₁₃ I am still awaiting a call from management.
My advice to anyone considering this establishment would be to stay away. There is no doubt that bed bugs were present here, as evidenced from the blood on the sheets we located in our room & reported immediately. This has been an absolutely grotesque and appalling experience & prior to returning home we got rid of all of our belongings– while we will never return here, I hope you consider this a strong warning to not ever step foot in here as well.

Very disappointed in our stay. The room was very dirty… and let me emphasize: DIRTY. From dust to mold on the walls, blackness on the hvac return vent, dustballs hanging from the ceiling vent and a rigged up AC unit with card board in the window and cord draping over the bathroom door way. just less than quality. Our bedroom light didn’t have a light bulb. My husband had to go to the front desk THREE times before we were brought a light bulb to provide light to see. Our door was knocked on twice in the middle of the night (2AM) and woke us for a «food delivery» in which we never ordered. The water pressure in the shower was lacking too. This stay was dismal at best.

My employer booked me into this place for a conference. Had I been in Baltimore for non-​work purposes, I probably would have checked out after the first night and found another hotel. The free wi-​fi was basically non-​existent. The bed had no real blanket, only a sheet and bedspread that probably hadn’t been washed in years. The ‘free breakfast’ was toast and lukewarm coffee. Bathroom was not exactly immaculate. One afternoon I fled my room due to a strong chemical smell that permeated the whole floor.
I give the place two stars only because the bed was comfy, the room was quiet, and the location was very convenient. If you can spare an extra $ 50, stay elsewhere, and do not, under any circumstances, pay more than $ 100 for a room there. I’ve stayed in youth hostels that were more luxurious.

There’s nothing special about this hotel, but it was clean and was a fine place to stay. Breakfast included in the price, which is always a plus, though it was nothing beyond your standard free continental breakfast. The price was among the lowest for the area and it’s in a prime location very close to the harbor. I’ve stayed here three times and will likely stay here next time too.

This is hotel is in a great location. It’s pretty basic, but clean. The bed was comfy, and the pillows weren’t hard. We were facing Saint Paul Street and it wasn’t noisy at night at all, even on a Friday night.
The staff members are friendly, and the breakfast buffet included with the room is better than most. They have a do it yourself waffle maker.
Paid parking is available next door, and depending on when you enter and leave, it can get pricy, but still, it is a major convenience.

I booked in advance and prepaid for the stay. They wanted to cancel my room on the day of check in without calling me about the change. Quality Inn did nothing to compensate for the frustration and through negotiations were able to provide a room. However, they would not clean the room during our stay and would not respond to reasonable room requests like providing us with proper linens.
Never use this hotel.

Went to Baltimore for a convention and decided to stay overnight. With a discounted rate and prime location I chose to stay here. First: If you don’t mind walking, this is a great location. The Inner Harbor is walking distance away as is the convention center. The train station is a healthy yet doable walk away. The hotel is a converted bank. The sign above the entrance says it’s «Luxury» and «Affordable» and it certainly looks the part. The place looks like it had a makeover several years ago and it looks great even as there are signs of wear in the place. I checked in early (nice) and was given a room that was quite nice… except…The sink leaked in two locations and the room had a window AC. I switched rooms to a smaller, yet just as nice spot. It didn’t have as many towels or hangers but did have nice amenities. The bed was comfortable. Central air was installed. A flat-​screen TV and small, yet efficient bathroom with a shower with very good hot water and pressure made me feel comfortable. The clock wasn’t plugged in as well as one of the side lights at the bed but I corrected that. I was disappointed that the satellite cable was very limited in channels and didn’t allow for the advertised HBO service. The channels that did come in were very limited as well. Get ready for a heavy dose of infomercials ! But as a place to stay it was alright for me. Despite crookedly-​installed features the room was stylish with some decent art work on the walls. A marbled window sill was a nice touch that offset the view of the blank parking garage directly outside. For me the positives outweighed the negatives and for the price, it was right. Across the street is a Wal-​Greens and down around the corner a FedEx Office. I saw a CVS, McDonald’s and a nice-​looking bar restaurant on the block around the place. This made up for the rather seedy characters on the block and the nondescript front park-​space with said seedy people. As I left the place I asked myself: «Would I come back here?» «Would I recommend it to others?» For #1 «Yes» I’d come back. The staff was friendly, they serve a continental breakfast in what looked like a converted bar and I can deal with the shortcomings noted. For #2…“I’m not so sure…” Yes you do get «Affordable» and a taste of «Luxury»…Like stylish doors to your room, but I’m not sure others would be as accommodating as myself. One other note. When I attempted to check into my first room, the key didn’t work. It was annoying but the staff was friendly and tried to fix things. I just switched rooms and was fine with that.

Good hotel in a great location. Right in the heart of downtown Baltimore, near the harbor, Camden Yards and Ravens stadium.
I don’t know about the other rooms but room 209 was very nice. Big room with double beds. Nice flat screen TV mounted on the wall and the bathroom was very nice. Once again good size, good water pressure in the shower, nice toilet and sink set up as well.
Didn’t need the staff much but they were friendly during check in and check out.
Wifi was free but also very spotty, it worked one minute and stopped the next but free is free and you get what you pay for.
Great room and location for the price, definitely worth a stay, ask for 209.

I filled out a comment card before leaving, but have not
heard back and want this problem resolved. On 08÷09÷13 I went down for the complimentary breakfast. My husband was sleeping in so I was going to bring a small plate back up to him. I was 4 months pregnant & had asked the food manager if I could use something to carry my plate back up so I wouldn’t spill. The man proceeded to yell & tell me that there was to be no food brought up the room. He said I was hoarding food. It was extremely insulting. Nowhere on the website or room was anything posted about it. I mentioned that to him and he said absolutely no food was allowed in the room. So I asked, what about outside food. He said no.
As having a degree in Hospitality Management, I knew that what he was saying was
impossible & he was treating a customer terribly. It caused much anxiety. There is a better approach he could have taken. After such an ugly experience, my husband and I are afraid to stay at another Quality Inn. Such a shame because the rest of the staff was friendly and the hotel was clean.

Booked this hotel for my best friends bachelorette party and it got the job done. For 6 girls we got 2 rooms for $ 145 a piece. It would have been cheaper with the «Howl at the Moon» deal for $ 99 but since it was the weekend of the Grand Prix they could not give us the deal. Honestly this hotel was really easy to get to and the parking garage only charged us $ 5 the next day which was really nice.
If you get Marcus at the front desk he is awesome! Also the owners usually hang around the lobby, Ronnie is great and gave us a discount on one of our rooms because the A/​C broke in it. They were both super helpful compared to the guy that wanted us to move to another room at 1am.
Only real problem ended up being the A/​C not working in the one room. Also you may want to bring your own pillows, they are small square pillows on the bed. Other than that it was a nice hotel to just come back and crash and made the weekend fun!

OK so my friend and I got a room here last minute during the Grand Prix. We shouldve known something was up considering they were the absolute ONLY hotel with rooms available.
We got there hopeful. The guy at the front desk his name was marcus or marquis was so friendly, but that was just about the only friendly staff member there. He got us our room. They have garage parking that you have to pay for but we did street parking and fed the meter only to find out we didnt have to since it was a weekend night.
So we get to our room all disheveled, ready to shower and hit the town. The first room they got us looked nice at a glance… then we realized the bathroom light doesnt work, theres really bad leak damage on the ceiling, and the AC in the window is attached with duct tape and is falling off letting all the bugs in. So we call down and they move us from a double bed room to a king size and give us a discount from $ 200 to $ 99.
So our next room was nice. Same duct taped AC though. It seems like they did renovations and spent all the money on the bathroom sinks/​toilet and a flat screen and just said fuck the rest of the room.
So i take a shower and start getting ready. My girl gets in the shower, and right when she comes out the bathroom the fire alarm in the room starts going off. So were half naked freaking out. I call down and before I can get a word out all the guy on the phone is saying is «out out out» freaking us out more. So here we go half dressed running down 6 flights of stairs. All we brought were our cigs, wallets, and phones. We finally get to the lobby and every ones calm like nothings going on –_​_​– Theres a group of older white guys sitting on the couch who I found out are the owners. At first they were cool but became rude and arrogant later. so were frustrated and they say theyll check it out. They said it happens all the time when their someone smoking weed n the hallways. Really though?! We go out to smoke a cigarette and when we come back in one of the older white guys accuses us of smoking a cigarette in the room. he says, and i quote «Im not a smoker, so i know when I smell it». Moronic statement of the day. I put it on my daughter that we didnt smoke anything in that room. The nice front desk guy leans into my ear and says he went up there and didnt smell any proof of cigarettes (OF COURSE BC WE DIDNT). We couldve argued wit these old drunken (YES they sit down there watching sports and drinking out of these big gulp cups all night) owners all night but decided not too since it was our only option. Got a horrible vibe from them as we were going in and out all night partying on Baltimore street which is one block up.
The only plus to this was that the breakfast in the morning is pretty bomb. And that was our experience.
They shouldve used the renovation money on a better AC and emergency evacuation system instead of those stupid expensive looking toilets that are hard to flush when u have acrylic nails.

If youre only looking for just a bed this place is fine. ½ a mile from the harbor for $ 94 isnt too bad. If youre traveling in cooler bring extra blankets because the heat in the rooms doesnt work.

Arrived Early on Labor Day Friday and our room was ready for an early check in. It was a nice surprise. Darryl at the Front Desk was enthusiastic and very knowledgeable about the area. The rooms were clean and appealing. Very impressed with how this historic building had been remodeled into a hotel while keeping many historical elements.
Complimentary Breakfast bar had many many choices which was also a nice surprise. Not enough seats for the morning breakfast crowd however. Price was good for a Holiday/​Event weekend (we were there for the Baltimore Grand Prix) and its in walking distance for most Downtown attractions or you can catch the Charm City Circulator Bus for free.
I will mention the shredded bed skirt falling off the bed (apparently its really bugging me) and the fact that housekeeping did not take dirty towels during the day, but still left stacks of sloppily deposited new ones (we ended up with a mountain of towels!) Park next door at St. Paul Plaza garage, it was only $ 34 for 4 days/​3 nights.

For the price, it was actually a decent stay. The hotel looks like it was actually renovated but wasn’t quite complete. There was still a random chair/​table in the hallway though that should’ve been put away by facilities. My room also had some of the wallpaper/​siding falling apart. The bathroom tile was also a wallpaper when inspecting it closely. There was free wireless which wasn’t slow, but the cleaniness of the hotel can definitely be better. I found hair strands on the bed as well as in the towels.
On a better note, the staff was very friendly and helpful, and there is free continental breakfast with a wide variety of things to choose from. For the price I paid, I was pretty content with my night’s stay.