Regency Beauty Institute

My husband and I decided to try out Regency for a day of pampering. We scheduled facials, manicures and pedicures. Upon arrival, we were very impressed with the cleanliness of Regency. We were also greeted by 2 ladies at the front desk (Ms. Mary and a student Morgan) who were very friendly and welcoming. Morgan and another student Aliyah were actually the 2 ladies that provided our services. Both were very polite and professional. We felt like family by the end of our time spent together. The facials were favorites for both my husband and I. We didn’t expect it to be similar to an actual day spa facial experience. We each had our own private room with spa like music. The facials were really top notch! The pedicures and manicures were also very good and the school was running a $ 5 special for each pedi and mani at the time as well. I would highly recommend this place. Not only do you receive spa services on a discount, but the service that we received was not at a discount, it was top quality. Not to mention that you’re giving students an opportunity to practice their craft on real people. We can’t wait to go back again!

I had a hair appointment at Regency this morning (August 15^th, 2015) for a friend’s wedding. I arrived on time only to be told that my stylist wasn’t there and she had a dentist appointment. The receptionist told me she tried to reach me twice. I did not have any missed calls at all. I asked her to tell me the number that was in the system. She then told me a number that was NOT even close to my number. She proceeded to tell me that all the stylists were completely booked. I told her I was in a wedding and didn’t understand how this error could occur. One of the stylist/​receptionist then told me if I needed my hair done, I could, «Come to her house later.» Really?! I was highly irritated, but now I’m thinking it was for the best because some of the ladies didn’t really seem very professional. I ended up doing my own hair, which I was trying to avoid. I don’t like giving bad reviews, but maybe this will help this establishment to do better in the future.