Rent-A-Wreck

I rented a car last August. Worst rental car ever. It was the last of two and actually the better of the two. It was old and dirty. The seat had cigarette burns. It was considered a midsize car when anywhere else it would have been an economy class. I used it to attend the one event and parked it for the remainder of the weekend.

Horrible operation. Needed a car for 3 – 7 weeks. Was told I could extend contract over phone since I did not know how long I would need it. So I rented it for 2 weeks. Car was filthy when I got it had only ³⁄₈ of a tank of gas and smelled of cigarettes. Didn’t have a choice since I had had just taken a cab from BWI for $ 60 to pick this car up. After 2 weeks I called to extend for another 2 weeks they told me I had to come in to sign a new contract. Was working night shift over 60 miles away so I was not happy. I did it anyway. 2 weeks later I had to again drive 3 hours round trip to renew contract. I was so pissed off I gave them car back took another $ 60 cab ride to airport and rented from enterprise. They billed me an additional $ 150 because the car had ashes in it. I do not smoke nor were there any other passengers in vehicle. I explained I worked at a paper mill and ash was always in the air. They threatened to kick me out. Nice after 1 month of renting from them. I will dispute this charge and have filled a police report after working 12 hours on night shift and having to drive 60 miles again because I was so aggravated with these rude and completely unprofessional people and company. Should have known better as the person returning a car in front of me said he would never use them again. BEWARE of the bargain.,. :-(

I’ve rented here successfully 4 times with no problems and no concerns. My last rental was a nightmare. I needed a cargo van to transport a large table for my office. I called and reserved the cargo van about a week in advance, and even got a text message two days before the rental imploring me to call to confirm, otherwise I would lose my reservation. I made sure to do that, as I only had a few hours to pick up my cargo van, drive to pick up my merchandise and return the truck.
So I woke up early to be the first one there at 7:30 so I could get my cargo van and be on my way. I had my insurance information and everything was good to go. When I got there I was informed that they did not have my cargo van. I asked why not and they replied that they were supposed to get it back the previous night but did not. They had no idea when it would be available. Where was my phone call warning me of this possibility? If I have to confirm my interest and ability to pay do you think they would keep up their end of the bargain?
I felt like I was in the Seinfeld episode. You’ve seen it– where Jerry has to explain that the reservation is what keeps the car there. They are good at taking reservations and threatening to cancel on you if you don’t confirm and show up in a short window of time, but they aren’t good at actually having your reservation for you.
I am a reasonable person. I understand mistakes happen. I was not given an apology or an explanation. I cancelled my order and I simply refuse to rent from them again. Typical Baltimore customer service. Rent at your risk.

Great Place. Was in a bind on a Friday afternoon when my car broke down and wanted to get a pickup truck for the week. Spoke to the owner, and she has two in stock. One of the trucks was due in that day, but Penny was not sure. She called the client, and she told me to come in after 4 pm and the truck would be ready for me. They took five minutes to go over the paperwork, and I was out the door with a Ford F-​150 truck. Thanks Rent-​A-​Wreck!

We had a terrible experience here. We rented a 15-​passenger van for our teenage daughter’s birthday dinner. When we returned the van, they tacked on an extra $ 100 excessive cleaning fee due to «pet hair removal and odor.»
We had NO pets in the vehicle! I thought it smelled a little funny when I first picked it up, but didn’t give it much thought. When we went to return it, the manager went to inspect the odometer and said all the «pet hair» gave him an allergy attack. When I said I didn’t think I should have to pay $ 100 for an animal we didn’t have in the vehicle, the girl behind the counter said, «You have no CHOICE but to pay the fee.»
I didn’t see any pet hair in the vehicle. Who knows how often they get away with this kind of thing? I have since disputed the extra $ 100 with my credit card company. Steer clear of Rent-​A-​Wreck!

Wish to report an amazing experience at this location. I was out of town with a non-​MD driver’s license, and no credit card available. Rent-​A-​Wreck was able to accomodate my last minute need for transportation. The office at this location provided a very professional and friendly experience, and I look forward to doing business with them again.
Additionally, the company seems to have really grown up. They really had no «wrecks» available; rather, nice, contemporary vehicles in great condition. Also, the rates were in line with market price, but it was a relief to have the convenience. This location was a real pleasure to deal with. As well, they are easily reached from the Metro Subway via the Rogers Avenue stop.

I called rentawreck when my family and I was in Baltimore, and wasn’t able to get a good deal from another rent a car company, because I’m a walk-​in with no early reservation. I asked them if they have a car for walk-​ins? The lady on the other side of the line told me we have a lot for you at a reasonable price. True enough. Great job guys!