Restore Computer Repair

I usually fix things myself if I can but I had a laptop issue this time that I spent 2 weeks trying to fix, watching tutorials online and buying replacement parts and finally gave up. I looked on Unilocal and found this place, so I called. Very nice to deal with, told me to drop it off and be a flat rate of $ 99 which wasn’t bad considering I was about to trash it and buy a new laptop. Anyway, 2 days later it was fixed and working great!

I have taken 3 different computers there over the last 2 years. They are reasonably priced and do great work. The only downside it that they took a long time getting to the last one that I took there. Overall I would definitely recommend them.

I came here in a frantic state due to my external hard drive crashing suddenly in December 2013. My tech-​savvy boyfriend called around to multiple shops to price Data Recovery services, and hands down, Restore was the best deal around. When I dropped my hard drive off, I was informed that there was a backlog of repairs ahead of me and that it would take 8 – 10 days for them even to get to my device. This was not completely ideal, however, I understand that they are a mom & pop shop and would rather give them my business vs. «The Geek Squad.»
Fast forward 12-​ish days later — I had not heard from Restore, so I called to check on the status of the repairs. I was informed that they’d just started working on my device but were unable to give me an update of how long it would take to determine if the information was able to be salvaged. Over the course of the next 2 weeks, I kept calling back in 3 – 4 day intervals to check on things and was provided with limited information. Never once did Restore initiate a call to provide updates/​ETAs or the like — and I felt like I was stalking them by wanting to be in the loop about my device.
It took about a month for me to get my device back and they were able to retrieve most of my data which was a HUGE weight off my shoulders. Overall, they do great work, but can use some improvements with their customer relations (i.e. providing updates, general communication, etc.). I am happy to have my data back, however, had regular communication been in effect, this definitely would have been a 4 or 5-​star experience.

This small, family-​owned/​ran business combines customer care, technical know-​how, and straight-​up-​ness that is greatly appreciated. You don’t have to worry about a high-​pressure up-​sell… If it ain’t worth the price to repair, they’ll tell you (which I was what happened the first time I took a laptop here). I dig that.
They recently saved my life (read: laptop with important info on it). they repaired my hard drive and recovered my data. All for a very reasonable price and with a quick turn-​around.
They have an unassuming shop — It’s in the basement level of a residential/​retail looking building right on Harford Rd., 1 block south of Putty Hill. Don’t expect to be greeted by folks with lime green polo shirts with «Geeks-​R-​Us» or anything on it. You’ll find the wife (who seems to run the front office) in everyday clothes and the husband (who is tinkering in the back) is casual as well. It’s a very comfortable environment and they speak in laypeople’s terms.
I hope to never spill Sprite on my keyboard (first time) or have the HP-​gods frown on me again (this time), but if I do, I’ll return to Restore Computer Repair.

The quality and personal care really shows in this family owned and operated business. The owner diagnosed and fixed my problem quickly and accurately. The rates are very reasonable. I would highly recommend Restore Computer Repair to anyone who is having computer issues. Hopefully, we will not have any further issues with our computer, but if we do this is the place we will go.