Servpro of Catonsville

I called ServPro of Catonsville when I was helping an elderly friend move out of an apartment that looked (and smelled) like a fraternity had been living in it without benefit of maid service. It was filthy and the bathroom in particular was a disgusting mess. ServPro asks for payment up front, in this case around $ 600 for a two bedroom, one bath apartment. I guess they know that they might not get paid afterward for the shoddy work they do.
When they were done, the walls were cobweb free, interior windows washed and the kitchen appliances and counters wiped down. The bathroom was still a mess. The toilet has big orange blotches on the inside and there are dark brown urine deposits around the toilet’s base. The walls have splatters on them as well. I’ll be civilized and not tell you what they are. The tub looks completely unchanged… stained and gritty. In fairness, that is probably not their fault EXCEPT that their estimator should have been able to take one look at it to see that the finish had worn off and the miasma had penetrated the material of the tub.
I was angry and called the ServPro office. A repeat visit occurred wherein 2 guys armed with a toilet brush and something that smelled like PineSol concentrate scrubbed away at the toilet to no avail. Really? No abrasives and elbow grease? Where are the strong chemicals that ServPro touts. I brought my own version of a strong chemical to the scene… it was a product called Finazzle which I purchased at Home Depot to clean my grout. It has phosphoric acid in it, (a strong chemical indeed) and it went to work right away on the stains around the toilet and, incidentally, on the caulk line around the room that had been declared uncleanable.
Now, I’m not going to clean this mess up on my own… not my condo, not my problem. I’m 65 and won’t be cleaning other people’s floors on my hands and knees. But that’s why I called ServPro. They’re making Mighty Maids look mighty good.