Sisson Street Automotive

Jeff provides good honest service.

I’ve been using Sisson Street Automotive for a few years upon the request of a friend and I’ve had no desire to find anyone else or get a second opinion after a diagnosis. I drive a 18 year old car with 200k miles. Jeff has been great about explaining the situation and providing options for moving forward. Most recently, I was faced with an expensive heating system repair and instead of moving forward with, Jeff recommended that I begin looking for a new car because situations like these are only the beginning of a series of problems. He even waived the fees already accrued at tackling the problem and offered to look over any car I’m considering buying. I highly recommend using Sisson Street Automotive.

I am writing this review primarily to extol the professionalism of Jeff from Sisson Street Auto. I took my car there to have a bumper to bumper inspection and received a detailed list of suggested repairs within a few hours. He went through exactly the specific types of wear and tear that should be dealt with and offered flexible payment options. Being new to the area, I also had it checked by a second auto shop, who confirmed Jeff’s inspection. The other shop offered a huge discount to obtain my business. I called up Jeff who graciously suggested that I use the other shop! Furthermore he refused my offer to pay for the inspection he provided. This is almost unheard of in today’s day and age. If you are looking for an honest, friendly mechanic, do not hesitate to go with Sisson Street.

WOW… WOW…haven’t had my car serviced here before and don’t know Jeff or Steve… based on all positive reviews I’m immediately calling to schedule appointment for my Chevy Impala…5 stars just for the reviews and helping to solve my problem on where to take my vehicle. Thanks!

What can I say about Jeff that hasn’t already been said? I made this Unilocal account to
express what a solid guy Jeff is! During my time in Baltimore, I only entrusted my Tacoma to Jeff. He does excellent work and is a super easy going and trustworthy guy. My girlfriend and I took our truck to Jeff for one last maintenance before moving across country and I’m confident that we will make it across safely and without issue. If you’re looking for a solid mechanic, go to Sission Street Automotive and be sure to say «hi» to Winnie the Rhodesian!

Jeff provides excellent, personalized service. I’ve never met a mechanic who was happy to advise a customer how to fix a problem him or herself, but Jeff is that guy. A straight shooter, honest, and more to the point thorough. He gives you an estimate up front and doesn’t begin work until you’ve agreed to that estimate.
In addition to his great service, he’s friendly, and so is his awesome dog, Winnie.

Bar none the best customer service I’ve ever had at a mechanic shop. My first interaction with Jeff happened when I brought my car to him because the passenger side floor mats were dripping wet and I didn’t know why. I did some research on potential causes before I went in so I wouldn’t be taken advantage of at an unknown auto place. Turns out I didn’t need to worry. Jeff was honest and fair and didn’t even charge me for the AC service because it was such a minor problem!!! So when my husband and I needed to get our car checked out before a major road trip we were perfectly comfortable taking the car back to Jeff. He was AMAZING!!! We got a great deal and our car is driving smoothly and is completely ready to travel across the country.

Jeff & Winnie definitely deserve 5 stars for their excellent service! I looked for an automotive place for a very long time before I finally decided on Sisson Street, and I did so because of the raving reviews! They are spot on.
I needed my AC to be recharged right in the middle of the sweltering hot summer. Jeff did the service with no qualms or appointment at all (mornings are the best time FYI). He also helped me out with keeping the price down, which is exactly what I needed.
They have a nice patio with chairs and umbrellas where you can wait while your service is being completed. I did some work on my lap top and waited maybe an hour and a half for the service to be completed (he saw me right away) and that was that. Super easy, did not over charge me and smiled the entire time while doing it.
Also, Winnie is THE most adorable sweet doggie that hangs out with Jeff at work. Go say hi sometime!
Thanks again Jeff! You will be my number one choice in automotive care for the future.

Easily, easily, easily five start review. I started brining my car in a to Jeff about three years ago and now I wouldn’t even think of going anywhere else. Jeff is professional, very personable, extremely knowledgable, genuinely cares about his customers and their cars, and above all is trustworthy.
He took the time to make a plan with me regarding what my car needed long term and was great in working with me on a timeline that worked with my budget. He has also been there for me many times when I’ve been in a bind. I recently had a flat tire. Jeff called me back right away, was able to get me in the next day, and fixed it right up, perfect as usual. He takes the very best care of his customers and even sends a hand written thank you card in the mail after every visit.
Thanks so much for all you do, Jeff!

Jeff is a reliable, and reasonable mechanic. I am happy to have finally found a trustworthy mechanic! His dog is really cute too!

I asked Jeff to inspect cars I was interested in buying. He was great and very thorough… super helpful when I went back for regular maintenance too – he goes above and beyond. Great experience overall.

Honest and thorough are the most important qualities in a mechanic, and while it’s not a deal-​breaker, friendly doesn’t hurt either. Jeff at Sisson St. is all three, and the fact that he has a gorgeous shop dog, Winnie, a (Rhodesian Ridgeback, the coolest dogs in the world) only helps.
Being relatively new to the area, I’m happy to have found a mechanic I can trust. My car is approaching 170k miles and definitely needed a full check-​up. Jeff explained what needed to be done now and what could wait, helping ease the strain on my wallet a bit. Jeff made the experience as pleasurable as taking your car to a mechanic can be, and Winnie certainly helped too.

Real customer service. No bullshit.
I contacted Jeff when I first arrived in Baltimore and was buying a new car. His honest and straightforward report on the car enabled me to bargain the price down on the car. Since then I’ve gone back to him, getting regular maintenance done, and Jeff has continued to provide great service. His attention to his customers is excellent. Once, when we were out of town, the car gave us some troubles, so I phoned Jeff. He got back to me within 15 minutes (he was working on a car), and told me what the problem was, and how to fix it.
I just moved to another city —I hope I can find someone as reliable and honest as Jeff.

Jeff is awesome! It’s so nice to find an honest, hardworking and trustworthy mechanic these days. I took my Honda to him for my 100,000 mile service and now it’s driving like new. The final cost ended up being less than he estimated, plus he fixed extra things on my car that I didn’t even ask to have done. He also sent a handwritten thank you card, who does that these days? Such a nice touch! :)

Jeff is awesome! He is a very busy guy but was so nice to refer me to a few places. Very sweet and honest man. You don’t run across to many businesses that will help when they are unable to by referring your business else where. I would definitely recommend him. I have an urgent issue so I am unable to wait, BUT I will for sure start servicing my car with him when his schedule allows. Thanks Jeff!

I had an emergency with my 96′ Toyota 4-​Runner. Jeff got me in and out in two days. Jeff kept me informed as to what was needed, and got her fixed up enough that «my old girl» was drivable again. I’ve very happy with their work,

Looking forward to the same great service at the new location. Sadly a fire took the old shop off 83. The new location is on 41^st street off Falls rd. directly across from Fox 45; Just over the bridge. Good luck Jeff. See you soon!

I just took my car in again to Jeff and Steve. The AC wasn’t working. They located the problem and knowing I had been in an accident Jeff recommended I talk to my insurance company since it probably resulted from my accident. I wanted Jeff and Steve to do it since they absolutely know that they are doing. However, I would have to pay out of pocket. So, I followed Jeff’s recommendation and I took it back to the body shop that did the work. The guy there said he could fix it and I wouldn’t have to pay a thing. Jeff could have fixed it, but he did the right thing and saved me a bundle. That is why I go to Sisson Street Automotive.

Decided to go to Sisson Automotive this morning when my car wouldn’t start. It was one of the closest shops with some of the best reviews. I was highly impressed with my service and staff. Not only did he (Jeff) offer a tow service and to his shop, but he even got my name down after the first introduction. Pretty impressive. Once AAA brought the car to his shop (The AAA driver gave the shop good points, which was also helped ease my stress) Jeff was super helpful, informative, and put all my stresses of the typical shady mechanics at ease. I even had him check on some of the repairs that another shop suggested and he literally showed me what needed to be done and what could wait.
I’m not sure about most people, but something about autoshops are exciting. All the toys, gizmo’s, etc… but most mechanics won’t let you in their garage… for whatever reason — liability, shadiness, etc — Jeff had no problem letting me watch the mechanic work, showed me what exactly was wrong with the car, and explained everything thoroughly. He even offered to give me the broken parts. Oh — and his shop is amazing. Not only is it clean, it’s just really cool. You can tell he’s passionate about his work.
I think most people have similar fears as me when taking their car to a mechanic. 1. Is the mechanic any good? 2. Will they do more work on the car than needed? 3. Are they actually doing anything? 4. Will they rip me off with price and parts?
I drive a 95 Honda Civic with over 190K on it. It has normal wear and tear. I’ve seen various mechanics all over Los Angeles, Orange County, and now Baltimore. Sisson’s is by far one of the best (if not THE best) automotive shop I’ve been to.
He’s not a chain, just a small family owned shop. Prices are about the same as anywhere else, but the service is better than any I’ve experienced (and I used to work in hospitality, I’m getting my MBA, and have over 5 years of social service).
I would highly recommend this shop to anyone needing car service. Probably a great place to go for university students from out of town who, just like me, fear getting shady mechanics…
Feel free to message me if you have any questions about this post. When you find a treasure. it’s always nice to share it.
Justin

I am very happy that I brought my car to Sisson St after neglecting my service for a while. Jeff was great, talked through all of the options and gave priority to different services so I knew what I needed now and what I could wait on, and was completely upfront about the price. I never felt patronized or talked down to. I feel the pricing was fair, although I don’t have a lot of basis for comparison.
Added bonus: the two sweet shop dogs and old cat, and the awesome saltwater fish tank in the office!