The Flower Cart, Inc

Not even worth 1 star. I ordered an arrangement from choices online from their John Hopkins store, for a friend who was in the hospital for cancer surgery. I paid good money and chose a large white rose bouquet with purple accents. She received lilies. It was awful. When I saw the picture of what she got I called, and was told they would send another arrangement. My friend has already gone home. They then told me they would give me a 25% refund on my credit card for the inconvenience. Guess what, after 2 phone calls, never received that either. They are untrustworthy and scam you, and unless you go there in person and see what they are giving you, they will do whatever they want. They care nothing about customer service. I guess they assume people will never get to see what they order. Plenty of other reputable florists in the Baltimore area, I suggest to try one of those.

Flowers were very late to be delivered and didn’t resemble the picture at all. Could’ve done much more with the $ 70 spent. The biggest disappointment is how customer service handles, or doesn’t handle, unhappy customers, giving a lot of excuses and passing blame but doing little to make up for the situation. I wouldn’t recommend ordering online from them.

I just talked to Mike the owner who was very polite just as well as the lady that assisted me prior to and I made him aware of the disappointment. I am not one to complain and I think he understood. He was willing to place partial credit back to the card. That does somewhat compensate. I just wish that my family would have been represented well when the flowers were next to the casket but, that can’t be redone. I appreciate Mike’s act of kindness. I would be willing to give them another try just based on the customer services. Thanks again Mike for understanding and I am willing to give this business a second chance when needed in the future.

We had lovely, lovely flowers arranged for a sick relative through the Johns Hopkins office of the Flower Cart. Such care was taken in getting the order right, and when the delivery had to be delayed due to a trip to ICU (where flowers are not permitted) the Flower Cart held and freshened the arrangement at no cost. It was delivered, lush and gorgeous, as soon as possible. Excellent value for the money and thoughtful, courteous service.