Dairy Queen

It’s no surprise to me whatsoever that this place has 2 previous 1-​star reviews, all for poor customer service. I attempted to take my 2– and 4 year-​old daughters into the gas station next door to use the restroom when we were rudely sent next door to this Dairy Queen instead.
My 4 year-​old was already confused as to why we were turned away to use the restroom at the first place. She was doing such a great job holding it.
Their restroom is in the hallway just off of the entryway, so it’s not a shocker that they require a key to get in, so everyone off of the street isn’t meandering in to use it. There must be a serious problem with that here. Is this a bad neighborhood?
I walked up to the counter, politely, with my 2 year-​old in my arms and my 4 year-​old hand in hand. I asked the three employees if I could have the key to the restroom.
«You have to buy something». I look around quickly and said, «My 4 year-​old needs to use the restroom. Can we please use it?» No, admittedly, I didn’t have an intention of buying ice cream for my tired toddlers who just need to use the bathroom. The older woman of the three quickly and swiftly ducked behind the wall to look busy doing something else while the teenager repeated that we couldn’t use it without being a paying customer.
I. was. appalled. It makes me sick just to think about that moment watching my 4 year-​old stare at me and then back at the cashier in confusion as to why she wasn’t allowed to use their restroom.
I asked again nicely if I could please use their restroom so my young daughter who had done such a nice job holding it could go. We couldn’t find any other place to go and the gas station clerk next door had sent us here, not allowing us to use their bathroom either.
The young girl would not give in. I told that I was very disappointed in her decision that as a business they would not let a young girl use their bathroom. I didn’t say anything more, I didn’t get rude and confrontational, it’s not my style. But deep down, I hoped that this girl had a child one day and that when it came time to make an emergency bathroom stop that someone would let them in their bathroom and she would remember my daughter’s confused and hurt look when she denied us.
Please do not give this place your business. But thank you for the opportunity to explain to my young daughters that there are just some very mean people in this world and sometimes it can not be explained, even when you did nothing wrong.

This particular franchise location is appalling. Their food is beyond subpar. The burgers do not even taste like a typical Dairy Queen Brazier, and the french fries are crusty, very greasy, and gross.
However what «takes the cake» is the service. The children at the counter refused to serve ice cream out of the machine upon request. Sounds weird right? But they pre-​make certain items and store them in the freezer at subfreezing temperatures. So if you want to eat whatever item you’re ordering right away you can’t because it is hard as a rock. However when asked to make an item with ice cream from the machine they refuse… They did however offer to MICROWAVE one of the pre-​made sundaes out of the freezer, instead of just making a fresh one. Yes you read that right, microwave an old sundae, instead of just making a new one.
I worked at a Dairy Queen as a teenager for 2−½ years. I can’t believe this behavior is excepted this or any franchise location… I will never return.

Do not go here! Unless you want an all white hot dog, brown fries, and rude service saying «it looks fine»