Dunkin’ Donuts

I am a Massachusetts girl, I love my Dunkin Donuts. But they need to make some changes to keep their customers happy. First off, charging twenty five cents for a hot cup!!! I always order a hot cup with my ice coffee because it keeps iced coffee cold and the ice doesn’t melt. Depending on who I deal with sometimes I have to pay extra. Not fair!!! The other thing is the prices are outrageous considering you can get any size coffee at Cumby’s for ninety nine cents, and the coffee is just as good, and Honey Dew has better donuts.

I used to work in DD summer 2013 and 2014 and I can say briefly that DD company very fast and friendly and makes best coffee in the world. Every summer they hiring many J1 students around the world (most of them from Kazakhstan), they are young, outgoing, motived and know how to work well!

I came in on a Saturday morning around 8am and noticed the drive thru line was nearly 12 cars long so I went inside. I walked in to see at least 12 people in line and only one person on the register, one making coffee and one making hot foods. The rest were off where I couldn’t see so I can assume they were drive thru.
I stood there for 10 minutes and only moved 3 spots. The staff appears to be pleasant just from my observation but since I had an appointment and I was already late I decided to walk out. The manager should bring in extra people if they are that busy in the morning. I felt bad for the guy fulfilling the coffee orders because he had to fill the donut orders too which prevented him from putting out coffee. Not sure where management was during all this as I watched at least 4 people walk out and 2 or three walk in then back out. Never got have my morning breakfast, which I normally get at DD 2 – 3 times a week. This place needs significant improvement on the front end as it seems money was walking out the door then going into their register this day.

dd has the best coffee, and great workers! The people there where so nice. It was a bit hard to find though, and they take a while to make your food, but otherwise great place!

They’ve got a drive through lane and chocolate butternut doughnuts. That’s enough to make me a fan. They’ve also got a few tables inside, and lots of space.

Again, I am a fan!
Can’t beat good morning service with a smile.
Good coffee and a breakfast sandwich. Although I got the wrong order, they had absolutely no problem fixing their mistake and quickly, with humble apology.
Happy! joy!