Gap

When I worked for Gap Inc (for 8 years) until 2009, we would always honor customer coupons from the previous transaction when making an exchange. For example, if a customer used a Bucks Back or Gap Cash for one transaction and they made an exchange, we would take off the previous discount and apply it to the new purchase. Apparently this location doesn’t follow suit with the other Gap Inc stores.
I earned $ 25 Gap Cash (from previous purchases) that I was able to use either online or in the store. I chose to use it online to purchase jeans. Unfortunately they changed their Bootcut fit so it no longer has two buttons, so I then wanted to exchange for different item. It became a huge to-​do and I pretty much got a lecture that it can’t be done. I asked if the register or system has changed since 2009, and the Leader on Duty said that, no, they remain the same. She and the cashier also kept telling me I would get my Gap Cash back, but I had to keep explaining to them that I don’t have a Gap (credit) card (which they would have seen if they looked at the bottom of my invoice). If I was a less informed customer, I would have just taken their word for it that I’d get my Gap Cash back. (Nope!)
I never want to be That Customer (because I’ve dealt with several as a lead/​keyholder/​customer service); however, this is NOT how things work. The LOD did «make an exception.» When she finished the transaction, the cashier just handed me my receipt and left my dress on the counter in a heap. *I* was left folding it myself while customers waited behind me. Awesomely rude.
(Oh, and P. S. … not sure why, but this is listed as being in Barrington for some reason, when it’s really Deer Park. Not sure why the Editing info is locked!)

I have been to this location a couple times. I am definitely a fan of it. They have REALLY cute kids clothes as well as some nice things for adults (I don’t work in the corporate world – I have the luxury of working from home, so I don’t need to get fancy).
So the adult clothes tend to be a little pricey for me – it’s hard to justify $ 30 for a t-​shirt that I am only going to see all day. I don’t need to impress myself (well, let’s face it, I do it on the daily anyway – $ 30 shirt nonwithstanding!)
But the customer service here is really great, and they genuinely seem like they want to help you!

Fall into the GAP.

It’s a Gap. What more can I say? Simple and comfortable, but overpriced clothes. I came here to look for a white button-​up shirt for my new job (it is really hard to find a decent woman’s white button-​up that doesn’t make you look like a muffin!) and found one. The material kind of felt cheap, but it has a good fit. For $ 50. Ugh. But I bought it anyway. I just pray it lasts long enough for me to think it’s worth the $ 50 I spent on it.

Gap is gap, you like it or you don’t. I refuse to go to this location even though it was close by. More times then not I have received rude customer service. It seems like middle aged housewives work at this location; not anything against housewives, but it seems they are the ones at this location who are unhelpful, uncaring and rude.
My last incident… I wanted to return a pair of pants that I thought would fit because I had bought the same exact pair a year ago and loved them. They didn’t fit but I needed another pair for work so I tried on a smaller size, determined to find some pants. I didn’t ask for help at all, I found my pants and dressing room on my own. All I needed was a smaller size and they fit just like my old ones. I went up to pay for them and felt bad I was buying the same pants I just returned and joked to the cashier who took care of me before «I figured it out!, I needed a smaller size then I normally wear.» She gave me a dirty look and said «Well, aren’t you just a little stinker.» I was so caught off guard by the rude come back. I didn’t say anything to her but thought I better right a review for Gap to see. I am sure not everyone there is like this, but certainly a few.

I love this location because of it’s size, and they have a GAP BODY. Love, love, love Gap Body. Besides the Body store, they’ve also got regular Gap, Baby Gap, and Kids Gap. Other than that, it’s a Gap!
This location is great. Worthy of stopping in