Kids In Action

Excellent for birthday parties! Everyone I know seems to have parties there, and I see why! Very reasonable prices. The kids are in and out in an hour and a half. BYO Food/​Drinks.

This place is now located out in Lake Barrington and I must say the customer service through my entire encounter with them has been awful. I was so excited to get my 3 year old daughter into a gymnastics class but their website wasn’t informative enough to even register for the next session. They still had all summer information on the site even though fall class registration was open (according to someone I finally got on the phone after a week of trying). I should have known then it wouldn’t be a good experience but I continued registering.
My very shy daughter is in Coach Cynthia’s class and she didn’t at all make my daughter feel welcome rather she handled her very roughly. At one point my daughter started crying, running off the gym floor and Coach Cyn didn’t even notice! When getting ready to go to gymnastics for session #2, my daughter firmly told me she wasn’t going. I didn’t want to push so the following Monday I called to try to arrange a refund. I called and left a message with no call back. I called again Wed, spoke to a Coach (nice woman) who told me Coach Cyn typically teaches older kids and wasn’t the right one for preschool. Well then why is she teaching it?! This person told me I would hear back from the owners prior to our next Sat class. It is now the following TUESDAY and I still haven’t heard a thing. This is crazy. At this point I might just give up, but $ 150 is a lot of money just to walk away from!