Tap-In

Tap-​In is a charitable organization. Among other things, Tap-​In finds volunteers to drive senior citizens to doctors’ appointments, and that was why I called them. One doesn’t like to criticize a charitable organization, but in my case they weren’t very helpful.
They are open only between 9:00 a.m. and noon. You can’t speak to them at any other time. As a confirmed night person who spent my entire life working 2^nd shift, I sleep during the mornings, so their office hours were a problem. Nonetheless, I got a call through to them during those hours, and they found a volunteer driver for me. However, I had some special needs associated with my appointment, and they didn’t like that. The volunteer driver was scheduled to call me the night before the appointment, but I wanted to talk to him sooner than that. I wanted to make sure he wasn’t someone I already knew, but I also needed to tell him that the appointment would take 90 minutes, and I needed to know if he’d be willing to wait. If he wasn’t willing to wait, I needed to make other arrangements.
These special requirements of mine apparently bothered the people at Tap-​In, and there were two days when I left messages for them and they didn’t call me back. With two days to go before the appointment, I wasn’t sure that the volunteer was still going to come, so I postponed my appointment. He then called about 5 hours later, but it was too late to get my original appointment back.
My new appointment was for 5:15 p.m. on another day, and Tap-​In informed me that they wouldn’t even try to find a volunteer to drive me for an appointment so late in the day. Apparently, all their volunteers are elderly, and 5:30 p.m. is late for them.
If you don’t have any special needs, Tap-​In (I hear) provides a valuable service to elderly people who need transportation to their doctors’ appointments; but if you have any special needs, they may not be that helpful. I’m giving them 3 stars instead of 2 because I do think they will be helpful to most people, but they weren’t to me.