Verizon Authorized Retailer – Wireless Zone

I recently switched from sprint to verizon, it was such a great experience the manager was awesome and very helpful and the person that helped me set everything up with my phone Maria was amazing! She was very knowledgeable and made sure I left with everything I needed. I will always do business with them and I definitely recommend this location if you want to be treated like you’re important

I have an I Phone 5. One day, my camera stopped focusing. I brought it in and they said they would fix it for $ 50. I gave them the phone. They had it the whole day and did not fix it. I took it home and brought it back the next day. Again. They had the phone the whole day. When I got my phone, the camera focused but the flash didn’t work. I gave them back the phone… Another day. Now the phone doesn’t dial up. Back again. Now the phone shuts off if you move it. I asked for a refund and a replacement of my phone they broke. The manager had not the power, and the owner of the store, Chi, had to be notified. Twice, I went in, and twice, I was turned down. The last time, I was told my phone was cutting out because my battery was getting old!; (
Getting frustrated, I took the phone to Apple yesterday. They opened the phone and found the battery wasn’t seated properly, the cowling and screw holding down the screen was MISSING, and the cowling and two screws holding down the battery were also MISSING. Here’s the good part!
Apple won’t fix the phone. Once a third party opens a phone, it voids your warranty, AND Apple will no longer service the phone.
ONCE YOUR PHONE IS OPENED, APPLE WILL NOT SERVICE YOUR PHONE!!!
I was not happy. I called Verizon corporate, and faxed them a copy of Apple’s report on my phone. Now Verizon, too, is not happy! They are sending me a refurb I Phone 5 to replace my damaged one. That’s fair. Too bad I had to go to corporate to make it happen. Too bad Barrington got FIFTY BUCKS out of me and broke my phone.
I got a call from Chi late yesterday afternoon around three. He apologized for my experience. He offered my nothing, but he said he would talk to the person who worked on my phone. I was disappointed with the whole experience. I hope Verizon corporate has a word with them as well. They advised me to conduct further business through the corporate owned store in Seekonk. That’s just what I’ll do. No more third party retailers for me.