Bartlett Dental Associates

This is a mixed review…
I saw Dr. Durham on Wednesday, as one of my crowns came loose. I initially was to see Dr. Caldwell, but when the nursing assistant looked at the x-​ray, and had one of the doctors look, I was moved to the far left room, as the tooth and crown would need me to extracted. On that day, I elected to see an oral surgeon to have it extracted, and have an implant started. Dr Durham prescribed me some narcotic pain medication. However, when we took it to walgreens, it turned out, he forgot to sign it. As it was after 5, there was nothing I could do.
So, we called first thing in the morning and informed them that we got an unsigned scrip. So my fiancé went, and picked up another scrip. This one gets filled, and all is ok.
Later that day the pain got bad enough that the pain meds werent working, so I got another emergency appointment, where Dr. Durham (He’s a great dentist from what I can tell, so far) extracted the tooth. As this was more trauma to the mouth in that area, he prescribed me the stronger version of the pain medication. We drop it off at Walgreens. I later get informed that they wouldnt fill it, as it’s the same medicine that was filled that morning, just a different dose.
The next day, we called the doctors office about Walgreens not being able to fill it, but they were closed due to the snow and ice. We asked to speak with the dental assistant or dentist on call.
The Dental assistant called back, and said «the dentist did not write you any prescriptions today. Our records show you got 2 scripts already, one that you forged the signature on (we did not, we still have it at home), and one we gave as a „replacement“. What you are doing is drug seeking, which is a crime!» Now, the problem is… the doctor on call was most likely Dr. Caldwell, so of course, he did not write me a scrip. Maybe my record is wrong, because I was to initially see Dr. Caldwell, but got switched to Dr. Durham. The fact that they accused my fiancé of drug seeing, plus the fact that my 3 day scrip of the weaker pain meds is leaving me in a lot of pain (and to survive the weekend, I’m only taking ½ a dose…) is the main reason for only giving this place 2 stars. I’d have only given 1 star, but the 3 dental assistants I delt with, and Dr. Durham being so good, I added an extra star for them.
I do not like to be accused, or have my fiancé be accused, of a felony. If the dental assistant bothered to ask «which dentist did you see?», a lot of problems would not have happened. If Dr. Caldwell didn’t jump to conclusions about the unsigned scrip, and it’s replacement being we forged a scrip, and maybe ask for clarification, the majority of the problems would never occured. But, they lose 3 stars for falsely accusing me or my fiancé of a felony.
Like any sane person, it’d be stupid to think that a person would have a tooth pulled just to get a measly 18 pills. Do they thing that next week I’d go get hid by a bus so I can get morphine? It’s utterly preposterous.
So right now, depending on how they fix things tomorrow (monday), I’d say stay far far away from this practice for anything than a routine cleaning. If they do anything needing pain medication, they are bound to mess up, and blame it all on you. (One thing they actually did, giving me an unsigned scrip *IS* a violation of the DEA regulations on the prescription of controlled substances)

I’ve been going to Dr. Caldwell since the Reagan administration (!). He is, hands down, the BEST dentist in Memphis. Gentle, soft spoken, great bedside manner, trustworthy, highly skilled — you couldn’t ask for a better dentist. He is a CLASS ACT. The staff is great too.

The staff and the service is great. They are very accommodating to your needs and Dr. Caldwell is very knowledgeable and extremely nice.