Cadence Convenient Care Bartlett

I did online checkin and choose this location because I could get in sooner. I was greeted upon entering and was started on paperwork as soon as I walked in. They had a room ready for me when the paperwork was finished. I ended up having strep throat and was concerned my young son had it as well. They checked my son in from the room so I could get him tested right away. Nurses were friendly and efficient. I would definitely recommend this location and checking in online before you leave your home.

The urgent care facility in Bartlett (not the physician’s group) has been speedy each of the 3 times I visited. They were careful and accurate in treating me, as I have a chronic health condition which can make regular illnesses more complicated. Personalized follow-​up from a nurse after your visit and also, in my case, I had a bad reaction to a med, called in, and got a personal call back from the doctor. Pretty good for a walk-​in clinic which is not a full ER.

I would not recommend this health care facility to anyone who wants to find out about their health issues or even feel important to them.
I was new to the Bartlett area about two years ago and looking to find a good, knowledgeable Doctor who would treat me as a person and not another number… which seems more and more common now-​a-​days. I had come across Cadence Convenient Care, 820 Rt 59, and made an appointment. Dr. Fredricks was the Doctor I ended up seeing the first time that seemed more annoyed by my visits rather than trying to address my health concerns. After not wanting to continue to go there I gave it another shot and ended up seeing Dr. Parik the next couple times. She was nice however, did not really seem to look into my concerns deeper when I would come in for something.
At this point I decided it would be in my best interest to switch over to a different primary doctor, still in the Cadence group. After doing so I found that this doctor also treated me as another number, I would hate to think that the Dr’s in this group are not as efficient as they should be, but after seeing three of them in the Cadence network, all with the same attitude, I wasn’t feeling so easy about it. When it comes to your health you know your body even better than the doctor and when you go to them for your concerns you would expect them to spend a little more time looking into the problem and evaluating what’s going on, rather than sending an order or writing a prescription. then never even following up with you.
I decided to give Cadence Convenient Care in Bartlett a THIRD chance when I was having concerns about my breathing, which had been going on for a while but it was not severe enough that I needed to call 911. I wanted to get checked out because I was going under soon for an outpatient surgery. I called to set an appointment with Dr. Parik to talk to her about my issue and possibly do some sort of breathing test to rule some things out and make sure I was healthy enough to go under.
The receptionist I made the appointment with was very nice and helpful. The first available appointment they had was in a week, which I was fine with, but she said she would transfer me to a nurse just to make sure since it involved my breathing that I didn’t need to come in sooner. The nurse came on the line to talk about what I was experiencing, Margareta was her name. I explained to her what was going on, how long, how it was affecting me and my concerns about going under. After she heard all of that she said that she see’s that I saw a different primary doctor recently and wanted to know why I was coming back to see Dr. Parik… WHAT?! I didn’t know I was kicked off the team because I decided to go see a different primary doctor (to see which one suited me best) or even needed to give them an explanation. And I have a PPO so if I wanted to go see 20 different doctors I should not be questioned about wanting to come back to see a previous one, after all I’m paying for it. I was then told that I should go to the emergency room if I was experiencing issues with breathing, which I explained to her did not start over night and was something I was experiencing for months. I asked her why I could not come see the Dr and she again repeated herself saying I should go to the emergency room and then I could make an appointment with them also again throwing in that I saw a different doctor previously. Mind you this whole conversation was in a bitchy and rude tone by her. Instead of wanting to address my needs it felt more that because I had seen a different doctor they were giving me a hard time. Confused and basically dumbfounded by the way this was being handled, those little red flags went up.
Never in my life have I EVER had a doctor/​nurse refuse to see me because I switched doctor’s but decided to come back. I told her to cancel my appointment that was set for the next week since obviously feeling like I was being rejected, did not want to come into the office. Not to mention the way she was handling this was completely unprofessional and there was no way now I was putting my health in their hands.
She ended up calling me back about 30 minutes later saying that she talked to Dr. Parik who also said I should go to the emergency room, which my response at this point was I will not ever be coming into this facility again nor will I will refer anyone I know to them.
Terrible, terrible, TERRIBLE! I’m still in shock that I was refused to be seen by a doctor because I went to a different doctor but decided to return to them. Very unprofessional.