My father recently handed down his 1953 Winchester Model 94. It is a beautiful rifle. I was disassembling it for a thorough cleaning, when both of the barrel band screws broke! I am confident in my machinist abilities, but I do not own a drill press so I needed to get this done else where. I dropped the Winchester off @ Crosshairs Texas Sunday evening February 8th. Troy and I agreed if the job was $ 40 or less, then go ahead and take care of it. I figured it would be a quick drill & tap job, I can order & install the new screws myself. I would call every couple of days to ask for an update and every time I called I got, «Oh you just needed a price quote, right?» Then I would be told that they would call me back with an update or price quote, which they never did. The gunsmith got blamed for the shop’s slow work, saying that he could never be contacted(Load of crap). A week and a half had passed and I still had no clue what is being done, if anything, and how much it would cost me! I call and tell them that I am tired of the lack of respect and poor customer service, and that I will be picking my rifle up after work; to have it ready. By some miracle, the gunsmith was contacted no less than 5 minutes later and was told to bring my rifle up to the shop. Troy gave me a call for the very first time and told me that the old screws have been drilled and tapped already, that the new screws were ordered on Wednesday. I then asked how much are we talking, and he said that I am under my $ 40 ceiling, so I went ahead and left it there. I would call requesting updates with no luck. Still waiting on screws… What business doesn’t use tracking numbers? What business takes 2+ weeks for their parts to arrive(Supposedly ordered from Brownells)? One that doesn’t stay in business! It took almost a month for this job to be done. Troy tried to charge me $ 120 for for a crappy drill job and 1 new screw. The other screw wasn’t new like I was told, and wasn’t even the right length! Well because Troy never gave me an updated quote like he said he would, I paid the amount my quote was originally for…$ 40. I now have to order new barrel bands and new screws for the job to be done correctly. They ruined my bands by over drilling. Do yourself a favor… go to BROTHERSINARMS! I tried this new store because it was closer, and am so sorry that I did! By the way, all gunsmith firearms are taken to someone’s house, where it is unclear of the security that is there. Just because a place sells expensive guns and overcharges for others doesn’t make them a high end store…
Scott C.
Évaluation du lieu : 5 Los Angeles, CA
Best Gun Store in Texas! Great selection, great service, great prices. What more could anyone want? And they have .22lr ammo!!!