Firestone Complete Auto Care

The customer service could not be better. I worked with Mike Mahalas, and he was great. My complaint is pricing. It is basically offensive. I understand you have to make money somehow as a business, but literally raping your customers is not the way. Took in my Toyota Sequoia for a vibrating brake issue and squeaking belts … $ 140 to re-​surface rotors??? That’s 1,000,000% profit, That should be $ 10 – 20 max per rotor. $ 174 to replace drive belts? There are 2, they are $ 12 and $ 9 a piece for each, and it takes 10 – 20 minutes for a monkey to do it, that’s a $ 70 – 80 max job any day of the week. Front calipers, quote says $ 157 each and $ 496 labor for the front axle. Calipers are $ 77 each on Rockauto, then $ 25 back after core return, so $ 52 each, $ 112 total for BOTH, with warranty. It’s a 2 hour job at most. No idea where $ 496 came from, even if it does include brake bleeding and new fluid, that’s still absolutely outrageous. No price matching, only an offer for the Firestone credit card and 10% off first purchase. I will never have service done here again. Alignments only from now on. Also, wheel alignments used to be $ 64, now they’re $ 90 and the lifetime alignment used to be $ 164, now it’s $ 199. Not sure what happened with Firestone but this sucks…

Poor service. Was told I needed 4 new tires but when 2 were under warranty then they didn’t need to be changed. Called corporate and got no where. Go to Merlin in St Charles on Rt38. Honest people there

Oil change. Resonable price & done in 25 minutes. They seem to like to recommend you replace air & cabin filters — save some dough & do it yourself.

This is long overdue but this place deserves a review. It was Memorial Day and my car had a flat tire and not one place was open near my home. I finally found this place open on the holiday. They took my car in and fixed the problem immediately. I decided to get an alignment and all new tires which fixed the problem of my car shaking at high speed. Very friendly and helpful customer service. Extremely happy with this place and my new tires!

Good service and friendly staff. Matt the manager is always helpful. I have found them to be price competitive and do not doubt their honesty. I just spent over $ 1000 on tires alignment and drive chain fluid changes. I have no complaints with product quality or service. Which is why I keep using this shop.

Great service. Helped me remove a damaged tire and mounted a different tire for me. The place was clean and busy on this Friday night. It was so busy that the guy at the service counter told me there were no technicians available at the moment but that he could go do it himself if I gave him a few minutes. He did not look like he was a tech, but sure enough he took care of the job.
I feel he just as easily could have told me «all the techs are busy, you are going to have to wait». With so many different options of shops to go to I really do think small gestures and attitude make or break a place.
Avoid the Discount Tire next door at all costs and come to a shop that wants your business.

Looking to give a local business some work instead of taking my car to a National chain to have winter tires mounted and balanced, I gave these guys a shot today. The intent was to also have them take care of a much-​needed alignment at the same time, and kill two birds with one Firestone, so to speak.
I arrived a few minutes late to my appointment, though the place was already emptied out for the day. The only guys left in the place were one working behind the counter and one youngish filthy dirty kid in the shop. They promptly took care of me, and got my car inside and ready to work on, with specific instructions of what I wanted done.
After a few minutes, I was notified that, «my car has 17″ wheels and with the 17″ lugs, they didn’t have anything that would work.» Confused and a bit dazed, I said, «what?» He repeated the odd statement about having 17″ lugnuts and confused me even more. After a few blunt seconds, I realized that he meant 17 millimeter lugnuts, which every German car I have ever owned used. What I was being told was that they didn’t have a 17 mm socket to remove my lugnuts to get the wheels off of the car. The *experienced* techs went home and locked up their personal tools, leaving Skippy the new guy with no tools but the ones he had purchased himself. Which apparently only included a set of Fisher-​Price plastic screwdrivers and hammers.
At that point, I had fleeting thoughts of my THREE ½″ drive 17 mm sockets sitting in my socket drawer of my own toolbox. I was told, «he’s young and hasn’t bought all of his own tools yet.» Wait, what?
First, I have had a full set of ¼″, 3/​8″ and ½″ drive metric sockets since I was 14 and I don’t work on cars for a living. Two, how did this kid get a job in a service shop without a set of tools that include simple metric sockets? Three, what kind of shop doesn’t have basic metric sockets to use on cars that come in after the daytime techs go home? Four, all cars sold in the US since 1990 have used ALL METRIC fasteners… what the hell kind of automotive shop is this?
I immediately went into panic mode in my head, trying to figure out how to get my car off of the lift and the keys back in my hand as soon as possible. I needed to get out of this tire dealer as fast as I could. There is absolutely NO WAY IN HELL I will ever let this service shop touch a single thing on my car ever.
Like a restaurant without a dishwasher, a baker without ovens, a carpenter without a hammer, an electrician without wire cutters, a dentist without a toothbrush… this tire dealer and service center had no metric lugnut socket to remove the wheels from my car.
I can’t fathom how they perform any work on anyone’s car at any point throughout the day. And if the only person in the shop that can work on my car has no tools, then I will find some other place that can handle the simple task of removing a wheel.
Wow. Just. Wow.
Do yourself a favor if you are looking for tires, and go about 50 feet north of this Firestone dealer to the Discount Tire location a stone’s throw from the parking lot. If they did alignments, I would have used them again already, and as it will play itself out, I’ll be there tomorrow morning having the tires mounted by people who know what they are doing.