Holman Motors

We took our Camper Trailer and new Chevrolet 2500 truck to them to get our sway hitch system properly set up with new truck. We left it there for the day and was told to come pick it up as it was ready. When we got there we realized they had not done anything and had not even unhooked it from the truck (which is required by the manufacturer to evaluate and set up properly.) We called the manufacturer of the sway hitch and told them the difference in heights without it hooked up and they told us not to leave Holman’s as it would be unsafe if it had not been adjusted. We left it another day for them to install the sway system as it was designed. The next day we got a call from the service depth telling us nothing needed to be done but «they would take our money anyway.» I contacted the owner and spoke with the service manager about the problem because if they didn’t care about safely installing these sway kits that someone could be seriously injured or killed. The response I got was surprising and frightening. «We install thousands of these and this seems more like a personality clash than anything.» Holman Service does not seem to take their job or their customers safety seriously. At first I was not going to write a review but discoveries after we received our truck and camper trailer back has forced me to re-​think my position. Initially, we found a plastic cover on the top of our camper was smashed in. If we had not washed and waxed our camper prior to taking it to them we would have thought something fell on it when we were camping. However, we found it the day after we got it back and have no trees near it where it is stored. Three months after that, we took our truck in to the Chevy dealership and our lock nut key, which is needed to change or rotate our tires, is missing in our truck. It was securely in the middle console and our vehicle was never unattended with anyone else but Holman’s since we purchased it and the key was placed there. The service dept at Holman’s is out of control and has a leader which will mot recognize issues within his department. They obviously would cut corners and if you are stupid enough to point them out… they will destroy your property. Buyer beware! I should have listened to other campers who had said their service was awful. They were close and convenient and now we are still paying the price for the mistake.

Customer service is their number 1 priority. The vehicles are in great shape and their sales reps are knowledgable and confident they can find the right vehicle for you. The upper level management team has decades of experience and they know how to treat a customer.

I have been coming to Holman only for the last several months, I have not had service this good in years. I will keep coming back as long as the service level stays the same.